Complain about a product or service

Metro PCS

Margaret of Fairlesshills, PA November 4, 2009

On October 24 2009 I bought a cellophone from Metro PC representative as gift for my second grade daughter's birthday. She was so happy with the phone. On Sunday November 2 2009 my daughter turned on the phone and it wasn't working. Monday November 2 I called the Metro 800 # and complained about the phone, the representative advised me to take the phone back to the agent, since it has a warranty and ask him for a new phone.

When I went to the agent he advised me to go to Trenton, the Metro Office and inform them what had happened! When I went home I was wondering what to do since I need the cell for my daughter as an emergency. I called the 800 number again and the gentleman advised me to go back to the Metro agent where I bought the phone to get a new one.

I went back on November 3, 2009, the agent called his Sales Manager and he again referred me to travel to Trenton to get my phone! Considering that I have a tight schedule, two children and other related business matters, I was wondering when I will get the time to drive to Trenton, meanwhile my daughter doesn't have a phone!

I am so frustrated! Ever since I joined Metro with my plan I have paid extra money when my phone was cut off! I am planning to travel to Trenton probably on saturday, I amnot sure what time! I have heard complaints and complaints about the poor customer services of METRO PC! I am so worried about my daughter with no cell phone! If I have to travel to Trenton, I have to request some hours off from my work which is not acceptable.

Lynda of Elk Grove , CA November 2, 2009

I have tried to change my pay date, being on disability it is better to pay the first. I was sent from one authorized dealer to another, with the cost of gas and inability to get my questions answered I feel frustrated. I changed from att, bought the samsung phone that is 350.00 and feel mislead about the phones abilities, and unable to resolve a simple issue. I miss Att, I might have paid more per month, but the phone was less, did more, and enjoyed good service.

Jon of Davie, FL October 15, 2009

I paid my cell phone (Metro PCS) bill ontime on October 3rd of this year. Two days later, I switched my phone number to Sprint and had my Metro account turned off. I called Metro PCS to see if I would get my refund for the month and was instructed to return to the store I made the payment at and my account would be notated. I went to the store and was told that I would not get a refund. I again called the (800) number for Metro PCS and explained that I paid my bill but swithed carriers and would like to get a refund, and this time I was told that it is a pre-paid service and I had the option to use the time or not. In the mean time, my Metro phone is shut off and I do not have the option to use the service and they are not refunding my money...how could a company take someones money and deliver nothing in return?

Michelle of Ft. Myers, FL October 5, 2009

Bad business practices, terrible service, deceptive billing practices.

jack of Anaheim Ca, , CA October 3, 2009

Me and my husband are on a month to month contract our bill is due on the 8th of the month but I myself has been out of work due to an accident, and was not able to make our payment until 9-16-09 because that's when my husband got paid not only do they charge me a fee to payit but they make the due date the same as your original contract but since we made the payment so late they should do our payment month to month making our payment due 10-16-09 that's only right otherwise we will be loosing 8 days of service and still have to pay the same amount every month not fair. also the when I dial 611 on my metro phone you can't get a agent the operator keeps saying I understand you wan't to speak with a agent let me see if I can help you first, so I repeated agent and she still would not connect me and repeated it again when I replied agent the phone disconnected twice I tried this very frustrating.

William of Pompano Beach, FL October 1, 2009

When I tried to change my calling plan they threatened to put me in collections for October. They bill in advance and I told them if they cant change my plan I want to cancel. the phone was turn off at this time and they allow 10 days for me to reactivate. I cancelled and they put me into collections for Sept 29 thru October 1st. This is retrobution.

Although its a utility how can they put be into collections pre-emptivly? If it shows on my credit like they threatened it will affect my credit. Now I have a phone thats useless because of them not me.

rita of oak park, CA September 26, 2009

taking care of this for my daughter.she has no internet and can't call at work, no car. metro has taken advantage of low income and unsopisticated person.she bought motorola razrv3 for very high price-told great phone-this phone has been a terrible phone since it 1st came out. she went back many times after buying it july 2009. they told her she could buy new phone w/her insurance for only 80.00 instead of 2x that, neglecting to tell her that motorola has a 1 yr warranty and should do for nothing.

alma says keep coming back--i went 90 mile round trip to take her there, alma walked out and said the guy inside would take care of. of course, he said she is only one that could do it. not my 1st call, but today she said she would do something and call me back--she has not and been out to lunch for 4 hrs. i have faxed to metro corporate-not sure if right#impossible to get anyone to help and fax to motorola.

Audrey of Detroit, MI September 22, 2009

On September 19th I purchased the new Messenger II. My local Metro PCS did not have any on this particular day therefore I had to go to the GrandRiver, Fenkell store. I was told at my local PCS that the price is 149.00, to my suprise the Grand River, Fenkell store said he told wrong when I mentioned that he was charging the wrong price because my local store said 149.00. He charged me 169.00 plus 10.00 tax plus 1.00 merchant fee. Total 180.00.

Online [they] demonstrate the Messenger II at 149.00 with an instore instant rebate. Why did I have to pay 180.00 and not the advertized amount. I was cheated out of 30.00. How can I get my rebate money? With the economy hitting so hard I need every penney that I have comining to me. This is one reason I purchased the Messenger II.

MIKE of HAMPTON, GA September 22, 2009

I have use metro pcs for about 6 years and is been great untill the last two months,i use to to have great signal anywhere i go but now the signal in hampton ga,where i live is bad very bad,i do not know what it is , i try to fix the problem by talking to them,but so far their are not doing anything about the problem,their better get their act together or their are going to losse many customer in the metro area

Judith of Hudson, FL September 22, 2009

My mother-in law, aged 67, bought a 200.00 cell phone for our daughter for her 14th birthday. She had it activated and everything. We live not even 5 mins from this store. When we got home and she gave it to our daughter, our daughter noticed scratches on the end like it had been dropped! She then tried to find the card to insert to take pics, etc. There was no card and no USB cable!

We went back to the store to find out about the scratches, card, and USB cable. They told us it was #1. a used phone, #2. it does not come w/the card, #3. it does not come w/the USB cable. We have to purchase them seperately! At home, we looked at the books to see what accessories came w/the phone.

Finally, we noticed on the box, the list of accessories. It included the USB cable as well as the card! They deliberately mislead us into believing we were buying a new phone! We told them we wanted a new phone because her other phone was old and beat up!

Now we have a 200.00 used phone that is going to cost more money? On a fixed income, we cannot afford that! She has 3 phones on this acct! Any phone we have ever bought has always had the card and cable!

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