Complain about a product or service

Metro PCS

David of Orlando FL (06/11/08)
I started new cell phone service with Metro pcs, and i am not able to get the level of customer service that i desire from the company and also from the authorized dealers. I did not recieve a bill in the mail, i have made several atempts to contact customer service, and i have been hung up on by customer service representative and also the product that iwas sold was defective and does not provide the service that the company guaranteed.

I have sent emails and made several phone calls in regards to the product and to date have gotten no resolution. No to mention the bad customer service that i have recieved from the associates who work for the company . they rudely answer the phone and when they cannot find a solution they would disconnect the call.

I went to the store to get a new replacement charger for the one that came with my phone and the representative told she did not have one to provide to me at the present time . she did not take my name or number to call me back and i now have to make 2nd trip to the store to get the matter resolved. I have called the company about my bill and tried to register on line and that was not helpful. I am at my wits end with this matter and would like to get some resolution to it.

This resulted in me not able to use my phone as effiently as promised by the company . i am still trying find a solution to this matter . I think the company is not stable and is not able to provide the level of service that customers would receive.

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