Complain about a product or service

Metro PCS

mary of ruskin, FL September 21, 2009

i have been a metro customer for about five years. since my daughter was 10 she has carried one of [their] phones. i have never had a problem until i finally bought her a new phone for her 15 birthday. up until then she had used phones because she was young. i bought a samsung messenger phone. 9 days later the phone was stolen. i go throught the insurance, ive never bought a new phone so this was my first experience

I FAXED THE SAME PAPERS(3) SHEETS AT 3.00 A SHEET 6 TIMES! every time i called them they needed somthing else, or they didn't recieve them. when i had a conformation letter stating they had no help at all. then they refused to talk to me because my daughters name is on her phone. she is 15 who did they think paid this bill? so we had to put me on the account. anyway this took me 2 days of phone tag to even get to file the claim.

i made the 85.00 payment. they said it would take 2 days. it took 3 weeks! then they sent only a phone. no battery no charger no instruction nothig but a phone. so then i had to buy everthing else again. i work hard so she can have this phone. i don't have one so she can so i know where she is. she went a month without a phone but i still had to keep her account current for that month so she wouln't be interupted and lose her number.

well now weve had this replacement phone that i now have about 400.00 invested in for only about 6 months. she is on the couch talking to her cousin and it went dead. she says mom get my charger. she plugs it in NOTHING! no light no sound. so when leave it pluged in all night nothing! this phone is less than 6 months old 200.00 plus. so i take it to this corporate store to get it replaced 10 or 30. this guy looks at it and says it has moisture damage. i said it don't have water damage he says no it's moisture damage i said what? well when she talks on it she sweats he says. the indicator was all white

so i get coporates number and call them. i spoke with a lady who told me to go to another corporate store 160 miles round trip for me and maybe they would replace it. i said thats crazy let me talk to your supervisor. so i talk to him. he says he will send a report to the manager of the store i was at & to go back and talk to him not to drive 160 miles. so i waited 2 hours till the manager got there. he told me he had the report but that it was his call and he would not replace the phone. he said it was not metros problem. that samsung sold the defective merchandise to contact them.

i didn't buy the phone from them i bought the phone from [Metro] and it was nothing that was done to the phone by myself or my daughter. it was defective. all i wanted was a phone for my daughter. if it would have been her fault i would have delt with the insurance AGAIN! but it wasn't. i threw the phone across the store. it was not then smartest thing to do but? i tried to do the right thing and no-one would help. im very disappointed now in metro and looking for a new carrier.

Susan of Largo, FL September 18, 2009

I purchased a new phone from a different store and it wasn't working correctly. I paid 180.00. I went to the corporate store on Missorri Ave. and they showed me another phone that worked correctly. The rep. said I'm going to put your information in the new phone. I found that strange. It turns out my phone # and my voice from my voice mail was on this new phone. As I was driving home I realized it was my orginal phone. The rep. was going in the back room several times during this process. So I was scammed. I called 214-265-2550 and spoke to a rep. He took my information and said they will text me in a few days.

wanda of orlando, FL September 13, 2009

on the month 8th i paid my metro pcs on 8-6-09. metropcs company cash the check on 8-11-09. on the 12th the is one my bill is do. the payment was already done by (billpay inside financial credit union.) metropcs desconnected my phone # becuases they can't faind my paidment. i have to drove to financial credit union and get a copie of my paidment. metropcs didn't connected my phone for 3 day's when bill was already paid. I tuck proved of paidment and i hade my phone connected.

on 08-15-09 my phone was disconnnected becuases metropcs can't faind the paidment, i have to drove back to the back and asked one of the staff to talk to metropcs and gived the check #. 2 time metro pcs disconnected my phone when bill was send on time. on 09-05-09 I made the paidment to metropcs, metropcs cash the paidment on the 8th.of 09-08-09. the paidment was made under (inside financial credit union) on the 12th of this month my phone is been disconnected. i call metropcs and asked them why my phone is been disconnected when i made the payment? metropcs , said until we can't faind the payment we will not connected you're phone.

i said. guess what i'm going to send this information to consumer afair becuases somenthing is not ok inside metro pcs. metropcs said. we don't care consumer afair can't touch us. i said. why becuases you guy's are connected with the polices dept. and the polices dept is been listen custumer conversation with out warrant? i said , if against to the law for any officer listen people comversation with out any warrant you guy's can be in big problem. and not only that. i paid the bill and you guy's are taking day's of my services when services is already paid that call (breach of contracted)consumer afair can get metropcs from each consumer with the same problem the i have to guy's can get 1,500.00 dollar's penalty. metropcs end the call and i don't have the services and inside financial credit union send the payment and metropcs already cash it.

Johnathan of New Brunswick, NJ September 11, 2009

I first heard of Metro PCS when I was living in Texas. So I decided to try them out, seeing as how I had no credit, being 18 years old, it seemed like to perfect situation... I guess to be cliche, don't judge a book by it's cover. Metro PCS is a complete scam. In Texas my service worked great.

When I moved to New Jersey, that's when the problems arose. I had my service and number switched over to a NJ number so the my service coverage would be for here rather than in TX. It all seemed to go smoothly...Seemed being the keyword. After a day and a half of service, my phone was "disconnected due to nonpayment."

I had just payed my first months in advance via debitcard, with BillMatrix. So I called Metro PCS and they informed me that not only did I somehow owe them money, but that my phone number had been canceled. They claimed that someone at Metro PCS actually had my whole account and number terminated. So they gave me a new number, and claimed they would transfer the funds from my terminated account over to my new account. This is my second phone number in a day in a half. So it worked...for 26 hours...then my phone said I couldn't call anyone "due to nonpayment," This was getting ridiculous so I went to the Metro PCS store very upset and frustrated.

They called corporate offices, who then said they were sorry for the inconvenience and they said they would give me 1 month's credit plus the month that I paid for. So I should have two months service, and additionally they gave me my original phone number back. So I thought this would be the end of it...I thought wrong. After 28 hours, my phone does the same thing it did all the other times..."due to nonpayment," This was the breaking point for me... I was ticked off and ripped off. I went into the store and had the representative call Metro PCS and they said, "We don't understand why it's not working, we see he has paid, etc. etc." so I was like can you restore my service please? The Metro PCS operator says, "Not until you pay your outstanding balance." They just said that it shows that not only have I paid but that corporate offices had credited me a free month...why do I need to pay?

After calling a new representative, they said they would restore the account so that i wouldn't have to pay anything for this month, which is what the account should already have said. So they did just that but gave me a new number again...My online bank statement shows that BillMatrix took the money out of my account. Now as of today my phone just disconnected again "due to nonpayment". This is the final straw. I want to file a lawsuit against Metro PCS. I have paid for three months service and have yet to receive a consecutive 5 days of uninterrupted service.... This is a scam in all senses...

eve of hollywood, FL September 9, 2009

They text my bill to me on the first of every month telling me that my bill must be paid by the 7th of every month to avoid disruption. So I send an electronic check through my bank as fast as I can. Not only are they sending me the wrong amount in the "text bill" but they are suspending my service because they don't receive the bill by the 7th. yet my bank says the check is cashed on the date that I request. This past bill period (today) they cut off my service.

I call and ask if they received the check. No. they tell me. So I get on the internet and pay them an extra 100 for my Sept bill. Now they're telling me that I owe them more money for a check not received in prior months. If they didn't receive a check in prior months, they would have suspended my service, right? And since they send me the wrong amount in my "text bill" I get service cut off for 24 cents, 50 cents...and they won't correct my "text bill". Now I have my bank sending me proof of check payments. Now if I can just find someone at Metro PCS that speaks english.

Kat of Antelope, CA August 25, 2009

After much research on Metro PCS I decided they looked good. I had only one problem, I needed to be able to communicate with my husband in Australia. After two separate meetings, one with the manager and finally one with another agent of this store, they explained, bottom line if I was not satisfied I could bring the phone back. The last agent I spoke to told me "look, take the phone home, try it, mess with it, if it does not do for you what you want it to, we will refund your money." NOTHING WORKED THE WAY THEY CLAIMED.

I did not even have the phone 3 days, they would not return my money. The agent even told me as he was filling out my paperwork that even if I went over the one hour time frame for testing the phone, "Don't worry if you go over a little, we will take care of you." I went over by 12 minutes - at least that is their story I don't believe I talked one hour, let alone one hour 12 mins. So, now my money is gone and I am kicking myself in the butt!!!

anita of steubenville, OH August 24, 2009

this company made an error with my bill and when i called to make my payment they assured me that corrections to my undercharged bill would be corrected and that my phone service would not be interrupted. after 2 seperate payments, and my serviec getting cut off all in the same day, i was told that they suddenly realized that they didn't recieve a payment 2 months earlier and now they were going to cut my phone serviec AGAIN! after i provided them with proof that the payment was made, they said that they would credit me for that payment and provided me with a new balance.

now we roll around to the next month and they want to over charge me. now they say that i under paid last month and i owe them and additional 60 bucks. so, to be able to restore my service, i paid and yet they say that all the claim tickets placed to the treasury dept. have been closed and they owe me NOTHING! not even credit for all the times they cut my service after saying that my services were protected from disconnection.

linda of alameda, CA August 21, 2009

Metro's adding fees on after the billing cycles. Paid bill in full 99.15 two days before it was due. Received a text stating .55 cent still due. Their c/s was no help, when a complained about it i received a text msg about changes to my acct. This is poor service if i do not pay my bill service would have been disconnected. Pls tell me who should i contact. Thanks

BILLY of FT WORTH, TX August 15, 2009

I bought a new phone Ive had it about 4 mos and it just quite working. She checked the phone and made sure there was no water damage to it and we tryed to replace the battery and it steele wont work so she said she wood replace it but how ever is over the store was to bring some phones be cauce she was out of phones said she would be there by 2 PM today so I went back and she made a call and she said she wood be there in a little bite so I went back at 4 PM and no phone. So I went back again steele no phones this time I got a phone number to call and this is the number Monique gave me and it is now 7 PM and I steele have a phone that dont work. I have three lines I pay for every month and this isnt the first time this has happend to me. Please help me. Thank you very much.

casper of shreveport, LA August 12, 2009

i could not get information about my in coming calls on Aug. 3, 2009.none

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