Complain about a product or service

Metro PCS

Joe of Little Neck, NY August 12, 2009

Before I purchased MetroPCS, I read all these negative things about MetroPCS and I thought that these people must be crazy or picky. How can you go wrong with an Unlimited Everything plan for less than 50 per month? Well, I've learned the hard way that you can go wrong. If you rely on your cell phone for work, business, emergencies, etc, I would strongly advice against MetroPCS.

# 1: Their taxes are 25% of the cell phone bill. They charge MUCH MORE IN TAXES AND FEES than any other cell phone provider. I've had everything from AT&T to Verizon to T-Mobile to Sprint. I wouldn't be surprised if they are pocketing some of the fees.

# 2: Their customer service is absolutely horrid. If you ever had to deal with MCI Worldcom back in the day, and had billing issues with MCI Worldcom, then MetroPCS customer service is ten times worse than MCI Worldcom customer service. If you have an issue with your service or your bill, it is almost impossible to rectify any customer service or billing issue unless you send an actual snail mail letter to Corporate headquarters because they don't accept email and their toll free customer service staff is not empowered to fix any customer service or billing issues.

# 3: Their billing system spontaneously keeps changing the amount that's due so even if you are fully paid off till the next billing cycle, there is always the small chance that your phone will shut off because they decided at the last minute to add a a few cents to your last months bill. And I'm not joking. They will shut off your service for just a few cents.

# 4: Their technical support department is NON-EXISTENT. If you have a technical issue with a phone, they will refer you to a MetroPCS store. But the people who work at MetroPCS stores have ZERO training. I am not joking. So naturally, the employees at the MetroPCS store will refer you to customer service. So if you read the reviews carefully, most people with technical issues simply are forced to cancel their lines due to simple technical issues that can be resolved by MetroPCS but aren't being resolved by MetroPCS.

I consider myself pretty smart when it comes to these things to I am still in shock that in the 21st century in the United States of America, a company such as MetroPCS exists. It is terrible what they are doing. If I was an investor, I would not invest in MetroPCS solely due to the terrible customer service and inaccurate billing. If a company can't even take care of its customers and bill them properly, do you really think that company has the ability to continue growing?

Mariela of Okeechobee, FL August 7, 2009

On July 30th i receive a text message from Metro PCS telling me that my bill was on 8/07/09 and that the balance was 99.69 I go on 8/04 and i pay for my bill of 99.69. Wich was taking out of my account on 8/06. On friday the 8/07 i receive a text message sain that a balance of .47 cents is do on my occount before 8/08 to prevent my phone from being desconected. (The also happend to my sister and her phone was disconected and when she went to pay she try to pay her ATM card and they told heer that the only way she was able to pay with her card was if they charge her 10.00 because they could not take anything under that.) Now when I finish talking to my sister i call customer service and i get transfer to a lady who tells me that she can't give me information for my account because i don't have a secret code that i never remember making or them giving me. .

Amanda of Los Angeles, CA July 31, 2009

I have signed up for cell service for about 3 weeks and no one has been able to resolve the issue that I cannot use my cell phone. I cannot make calls or receive calls from outside lines. I can only receive text messages from members within my same plan. I have already paid for the service and I cannot get anyone to resolve the issue. I have already made 3 trips to the Los Angeles office and till date it is not resolved.

Alex of S.F, CA July 30, 2009

BILLING HELP / ANSWERS: i understand that if i bought a phone on 07/01/09 my insurance wont take effect until 08/02/09 after my free 1st month. i finally get it that IM RESPONSIBLE for paying my bill on 08/01/09 NOT 08/03/09 or 08/15/09 becasue i am an adult and if i pay my bill on 08/15/09 i UNDERSTAND that i have 2 weeks until 09/01/09 hit my DUE DATE!

Free Ear Bud in Box? Yes you do get a free ear piece by METRO PCE NOT Metro Pcs Dealer. For example: If you bought a phone from Verizon (Which by the way is a WHOLE different story i mena BILLING) they offer mail in rebates or insurance but when your recieve it do you recieve it fro m Verizon wirless? No a Third party for example calle ASURION for the insurance.

Warranty: Yes you may have bought the phone at a METRO PCS store but you have to go to a CORPORATE METRO PCS OFFICE to get it replaced because they are the ones with YOUR (1) phone in need of replacements. The other Metro pcs dealers thank god for them pr else you will have to travels MILES jsut to pay a bill. Basically the Metro PCS dealers are there to help for the small problems while the corporate store deal with the BIG Warrany / insurance/ free ear buds ECT!

Fred of Holly Hill, FL July 20, 2009

I forgot about my phone bill and paid other bills instead thinking I had the money to spare so I sent a 15 dollar money order to Dallas TX as that was the address found by google. After I sent the payment I found the guidebook which said the payment should have gone to Chicago IL. However in the guidebook it also stated there were packages from 30-50 monthly and they are charging me almost 57 monthly. If I knew there was a 30 package being on disability I probably would have taken it. So there is misrepresentation in the company plus machines do all the work they even have cotrol of the agents.

In fact today around noon I pretended I wanted to pay to talk with someone so I said "Yes" to payment and the machine heard me say "no". Also there was a MetroPCS stand in the mall and asked them to send a message to the corporation and they told me "they don't speak to corporation". I wonder if they take money so right now my phone is off due to a mistake of mine, overzealous machines and no human contact and compassion. Please note: I sent my last 15 towards the phone bill and was going to cover the rest in August 4-7.

Laura of Antioch, CA July 19, 2009

Three days before bill's due date I went to pay online( primarily to avoid the "convenience fee" they charge for in store payments); the system did not work. Called customer service, was referred to 3rd party bill payment contractor. Got recordings telling me to call back at another time. I had to go into the store (and of course, had to pay the convenience fee) after all, which accepts only cash payments! I was inconvenienced on two levels: spent time and effort trying to pay online.

No recourse through their so-called "customer service" contact numbers. Who knew if the system would be "back up" before my payment deadline? To avoid late charges, I had to go to the bank to get cash, to go to a physical store, and pay them a fee for inconveniencing me! Metro PCS, like a lot of companies, especially those offering essential services, is gaming the system to ensure higher revenues for itself.

carol of winter garden, FL July 17, 2009

I bought my metro PCS phone about 3 yrs. ago. The phone works very well, except now I need a battery. Sounded normal, but when I went to my metro store to buy a new battery I was told that it has been discontinued. Not only has the battery been discontinued but the phone itself is also discontinued. So if I want to have a phone I need to buy a new one.

Norma of Sebastopol, CA July 16, 2009

I paid my cell phone payment at the local PCS Metro store on Tuesday July 14,2009 and it was had been shut off for two weeks. I paid an extra 10 for PCS to reset the date also. After about an hour my service was turned on. The next morning I went to use my phone and the service had been cut-off. I called the customer service department for PCS Metro, and got a recording saying I owe 3.95 for who knows what. I then have the recording connect me to a live person and next thing I know it connects me to another recording and wants to take my payment. Now it says, they want 3.95 plus a 2 fee for taking my money and they will only take a minimum 10 for the transaction.

Now I pay a total of 12. The recording says thank you for the payment and your service will be returned within 2 hours. I wait 2 hours, no service. I then call the *611 and 1800-373-2876 at least 10 times and cannot get a live person or any help of any kind. I then call the local PCS Metro store and they tell me to wait 24 hours to see if the service comes on and then come to the store and they might be able to help me. They told me at the store, that PCS Metro's customer service is horrible and there is no live person or live chat to handle anyone's problems.

As of today, July 16, I have no phone service and I have paid a total of 77 to PCS Metro.There is absolutley no way to get ahold of anyone to fix my problem. This should be illegal.This is the worst customer service I have ever seen!

Tanya of Cleburne, TX July 6, 2009

I am disabled, I am on a fixed income, that's why I chose Metro PCS. I have had service approximitly five years with the same store. At first, my bill was due on the 28th of each month. There has been times when I got cut-off for non-payment. On the 3nd I would always pay it, and my phone would come back in service. Due to the 4th of July, my friend went to the store to make a payment on my phone, becauce this week-end I would'nt have any one with me. So for safety medical reason's she went ahead and made full payment. Myself, not knowing what she did-- I went also the same day and made a payment. My phone came back on as it always had. When I called her to not worry about me, that I paid my bill, She said she did also. They recieved two payments that day. She went back down there and got her money back,since she knew I would be okay. My service was restord and to my SURPRICE, they disconnected my phone for non-payment, and then was closed Saturday & Sunday.

I have been so betrayed , I paid my bill, was also restored service and then got cut off for no reason. I need a service I can depend on. I love Metro pcs, but my health depends on a phone for emergency's. I even used another person's phone to call Customer care and they could'nt help either. They stated I had to go to the place where I paid my bill. I could'nt do that , becsuce they were closed. I am so stressed out and crying most of the week-end for doing something right on my end.

Jessica of Brandon, FL July 5, 2009

CLASS ACTION SUIT AGAINST METRO PCS IN THE WORKS!!!!!! I dropped my metro phone in the water the last week of May 2009. I took my phone in the Metro store 5/29/09 to see if it could be repaired the Metro PCS tech told me "no" but she could give me 30 for my phone to pay towards a new Metro phone I said I would have to wait because I didn't have the money for a new phone at that time she noted my account of the 30 credit. Meanwhile my assumption was why should I pay my phone in advanced on 6/2/09, which was the billing cycle date, when I cant even use my phone and it will just get cut off anyway if I dont make the payment. Miraculously my phone dried out a couple weeks later so on 6/15/09 I made my payment on the Metro PCS' website thinking my phone would be on until 7/15/09 then my next payment will be due. Well, I was wrong!!!

My phone was turned off 7/3/09 customer service couldnt handle the issue, and when I went into the same store 7/4/09 they told me the same. Basically saying I was screwed out of my service and money for half a month using the senario that if my TV breaks would I still pay for cable and I said yes but if my cable box breaks I said NO. REGUARDLESS OF OUR BACK AND FORTH CONVERSATION I am still out of my hard earned money and service that was paid for!!!!

By the way, I was never told nor signed any contract saying that if I pay my full bill in advanced any different date that my billing cycle fell on that I would lose out on the additional money paid. The Metro Pcs girl who didnt help me any told me the same thing happended to another lady paid late but she paid 1 day before her due date and the serice was cut off the next day she lost almost all her money and was also told nothing could be done.

THIS IS A SCAM AND METRO PCS IS TAKING HARD EARNED MONEY FALSELY CLAIMING TO HAVE NO CONTRACTS WHEN APPARENTLY THE BILLING CYCLE DATE IS A SECRET CONTRACT WHERE THEY WILL TAKE YOUR MONEY IF PAID LATER THEN THAT EXACT DATE.

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