Metro by T-Mobile Reviews

I've had my phone for 13 years. I went into Metro today due to they're my cell phone provider so I went in and I'm on a fixed income. Met with a worker named Mike K. All I have to say is thank you so much Mike K. You are more Appreciated more than you ever know. I can't tell how happy I was when I walked in and out due to Mike! He helped every day. He could answered all questions I had asked. Overall just a happy customer. Thank you Mike K. You're the best. I would recommend everyone and anyone to Metro like I've always did! Thanks again mike K.

On Thursday 04/30/26 about 10 am I called Metro PCS *611 from Lodi NJ and get Louise who patiently guide me through the process of activating my SIM on a different phone. Her mannerism and appreciating me as a customer for 11 years was remarkable. I felt like a real human after the fact. Thanks LOUISE, you’re the BEST! 10/10…

I writing this review regarding your top-rated staff Travis, he described as patient, truthful and able to fix issues. After my purchase of my new phone I was locked out after forgetting new password before completing my phone setup. I returned to the Holiday Fl, location where Travis fixed account issues and set up my phone properly, deep knowledge of promotions and technology. ****** Service.

I'm a Metro member and I have the fortunate to live next to a location in Lumberton Texas. The two ladies are spectacular and they really do a good job at their work. I'm always pleased when I go in and feel comfortable at their location when I ask questions or have concerns to take care of. The two ladies are always there to help out to give suggestions and advice on what you get and they listen very well and it's really patience no matter how long it takes to take care of me. Thank you for everything and for your help. Metro is definitely a remarkable place to get you cell phone needs in Lumberton Texas. Metro does everything that I need taken care of so thoroughly that even once in awhile I'll stop by and just say hi and what's new on the market. Great job Metro. You're definitely number one in my book!!!

I recommend Tabitha at the Orange park store for any help you may need with your phone. She will help. She is patient and kind and the store is always clean. She have always been a great help to me and I truly appreciate her for taking out the time to help me with my phone.

The worst customer service automated service EVER!! All it wants to respond to if you want to make a payment!! I have other problems and would like to speak to a live representative!!

The service sucks. My Internet has been down since May 21 2026. The customer service reps are liars and just tell you anything to end the call. Do not purchase their products. I have been forced to switch companies. Today is June 7 2026. Still no Internet and they want me to pay for a new box although I the customer has been inconvenienced and a consumer since 2024. Please beware. What have gone through is horrible. My family and I have been forced to live off the grid.

Horrible customer service. They don't speak English, barely can't understand them. I'm hard of hearing and a disabled veteran. They never give you a receipt or invoice at the Auburn location, never open up on time, quality of product is absolute garbage. I went and bought a $6 cord at the gas station and it lasted three times longer than the phone cord they sold me that was $26. I don't know why T-Mobile has anything to do with Metro PCS at all whatsoever. Master PCS's customer service is normal business hours and don't have consideration for all customers that may work mids or graveyard.

Metro PCS by T-Mobile absolutely horrific experience so I canceled two phones and iPad and my boss is going to be doing the rest with his 12 or 15 phones he has with Metro PCS by T-Mobile due to the conduct of the MetroPCS store in Auburn California. They told me what my balance was so I paid it even though they were way off because they don't collude with customer service on the phone. Needless to say my phone didn't work after making the payment and wanted another $23. Well why didn't the guy at the Metro PCS store in Auburn California give me the correct amount in the first place. I was on the phone with my attorney and my doctor Dr. So I have witnesses and another thing they never gave me a receipt or an invoice and they also talk in a different language in front of customers when I was making my transaction. Maybe that was the problem. The guy wasn't paying any attention, told me the wrong amount.

I am extremely disappointed with my recent experience with T-Mobile and feel completely misled. I visited the T-Mobile Authorized Retailer in Glen Ridge, NJ to upgrade my iPhone 15 to an iPhone 17 Pro, which I qualified for according to T-Mobile’s website. I had been on my 55 Go+ plan for over two years and specifically explained that I did not want to lose my international coverage, since I travel frequently and rely on it heavily. The salesperson assured me that the newer plan included international benefits comparable to my existing plan, so I agreed to the switch based on that information.