Motorola

Sybil of Mt. Ulla, NC November 3, 2009

I updated my phone on September 1, 2009. I am very happy with it. It recently got a bleeding look on the inside. It was ok 30 minutes before and it was in my pocket. I went to Radio Schack, and they could see it had no bangs on the outside. They gave me this number to call. I got Rolonda. I had to take the back off and give him numbers. That is something I have never done. He told me without telling him the # underneath a round white sticker there was nothing the company could do. Sorry.

There was no round sticker anywhere. I told him there was a rectangular one but he insisted it had to be round. Sorry nothing could be done without that round sticker. My husband took the phone back to the Radio Shack where we received it and had them to call this place. The sticker was rectangular not round.

My complaint is, this guy need to know the difference. He had no intensions of replacing my phone or helping me. He never even wanted to believe it could be rectangular. The salesperson in the store were very nice and and polite. I learned the difference between round and rectangular as a kid.

Linda of Fort Pierce, FL October 18, 2009

I bought a cell phone for my Grandson in July.The phone never worked right.I first contacted them in July.We tried everything they said to do still the phone would not work. On occation you might get it to turn on but get a blank screen.I have written numerous letters. One person told me the warranty was up while another told me the waranty was for one year. We ended up buying another phone for another company.As he goes out of state and needs a reliable phone he 14. At times he could not get ahold of us nor we get him. They are given me the run around saying that the inquirey expired so I had to start all over again.Then it was I did not write betweenthe proper lines.

Lisa of Cambridge, MN September 16, 2009

Here is a copy of one of the e-mails I seHi I spoke with my mom and she said someone did call her and give her a ticket number and said within 48 hrs the issue would be fixed. She was still upset because it took over 1/2 hr on the phone with the tracfone rep having her punch in a variety of numbers and symbols on her phone, but she was hopeful this would be the end of it and her "roaming" problem would be fixed.

After two days nothing had changed so she made yet another call and had to go through the ridiculous phone messaging system to get to a live person who had her AGAIN punch in a variety of things on her phone and reissued her another ticket number. Again she not only wasted her time but also her tracfone minutes. I told her to let me take it from here as this phone was a gift to her from me and I feel angry that she has had to go through so much stress to add minutes and to talk to someone when there is a problem.

Her initial attempt to reach someone was almost 3 weeks ago so she also has been without her "emergency" phone this entire time. I will be following this letter up with another letter to someone else higher up with in your company's system and plan to next submit a complaint to the BBB about this. Not only has my mother had problems with the customer service, message system and phone, but I too had to add minutes yesterday to my tracfone and it took me over an hour to complete this simple process between calling the 800 number, trying to use my tracfone to do this and then the internet website.

Searching online I came across a site with many similar complaints to mine so I know this is not an isolated problem. I suggested to my mother that when our plan ends we go with a different phone company because we are certainly not satisfied with the service we have recieved from this one. I would like this letter to be shared with a manager and I would like someone who can and will take care of my mom's roaming problem to call her to let her know this issue is solved without someone calling her to have her try to troubleshoot using her phone and taking up her time. She has wasted too much time already and does not need this stress!

I would also like a reply to verify that this is taken care of and an explanation of why it wasn't fixed after the first phone call? Now there have been at least 5 attempts to get through your phone messaging system, three phone calls with a rep and two e-mails and the problem continues.

G. of Porterville, CA September 2, 2009

I purchased a Moto EM330 cell phone (flip phone) made by Motorola from Radio Shack on 05/22/09. The phone is made in China. I had it for 3 months and while eating out I pulled it from my purse to make a call and the right hinge broke on the phone. It was not dropped not sat on or damaged by me in any way. AND when I tried to open the back to remove the sim card, the release button completely broke off as well, no force needed there. I took it back to Radio Shack and had to deal with a smart elic young kid who laughed at me and accused me to damaging the phone. Nothing he can do for me he says, warranty voided because of physical damage.

He suggested I call AT&T which I did. I spoke with a very nice lady who was very understanding on the phone but still could not help me. She suggested I call the manufacturer so I did. Once again, I get this stupid person on the phone named "SID" ID # 352730 who also could not help me. They sell me a PLASTIC phone made in China that literally fell apart in my hand while I used it and they consider this my fault. I told the kid to at the very least record it somewhere that he had gotten a complaint against one of their products, he would not do that so I asked to speak to his supervisor. He then said I could not because they were all busy at the moment.

How is the public to know this is a faulty phone if someone isn't recording complaints as they come in? It sure seems like they don't care about the consumer here and I got ripped off. In fact, many, many, many more people will also because they are going to keep selling that piece of junk phone. They don't care, customers don't matter anymore.

J of Hanahan, SC March 22, 2009

November 19,2008 processed a rebate for the Surfboard modem as per instructions; have been trying unsuccessfully since that time to obtain the rebate; at their request again furnished copies of purchase by email on 2/23/09. Today 3/22/09 the comment is still we are processing the check & will be 6-8 weeks which is exactly what they've been saying all along. At this point I feel sufficient time has passed the rebates should have been processed -- a case of false advertisement?

Michael of Briarwood, NY November 17, 2008

I returned my cell phone because i could not make or receive calls without the phone disconnecting

Julie of Bronx, New York, NY August 22, 2008

During the month of april 08, i purchased a motorola twin set cordless phones for my home. In august 08, the phones stop working they went completely dead, they refuse to refund and stated motorola is responsible. I have been back and forth with the two for the past two weeks. neither want to refund or take responsiblity for the defective phones. please help me get my money refunded.

Julie of Bronx, New York, NY August 22, 2008

During the month of april 08, i purchased a motorola twin set cordless phones for my home. after a few months the phones went dead. i call motorola at the number in the guide booklet that came with the phones. model number MD4150 they assisted me in trying to reset the phones but to no avail the phones where still completely dead. they ask me to fax them the receipt from my credit card bill showing the amout and purchase of the phone to fax number 719-948-1966 and i did just so.

i waited for a responese from them and no response. so on 8/22/08 i called them they received my fax and proof of purchase and they said they were sorry to say but that there was nothing they can do because the day the phones went dead it rained in new york city and that was the reason why the phones stop working. have you ever heard of such. they had ask me that day the phones went dead did we have a power outage or rain storm i stated no we just had a little rain, now they are saying we had a suname in the bronx on that day thats why my phones stop working.

its totally disgusting how the consumers continue to be treated like crap. now i dont have their address they refused to give it to me so i can ship them the phones. they just said too bad i loose my money 119.18 and im going to make another complaint on the seller because they said they cant help me either that motorala is responsible. now no one is to blame oh yes the drizzle we had on that day. please help me get my money refunded. its not fair how companies and retailers get away with situations like this.

Phillip of Ardmore, OK July 12, 2008

I renewed a contract with us cellular and received a new phone at a cost. within 20 days the phone malfunctioned. we mailed the phone into Motorola. they sent back a denial saying is was water damage. the little water sensitive dot instide the phone shows no water damage. they refused to alter their position.

I had to buy another phone

Ruchel of Surrey, ON June 1, 2008

I carried a motorola cell phone on the left side of my belt for 12 to 18 hours a day between 1991 and 1995. Starting in 1995 I became ill with no diagnosis. By 2003 a large tumor had formed on my left ovary. After surgery I was diagnosed with ovarian cancer and told I may not survive more that 3-5 years.

From the years 1996 to 2003 I became progressively more ill until I was unable to work. In 2005 I had a brief recovery period and started a business that I had to close in August 2007 due to a reoccurance, this time my left decending bowel is suspected. I've had a radical hysterectomy, 6 months of chemotherapy which nearly did kill me and which I'm still detoxing from. My life is now focused on trying to stay alive. So far staying alive has cost me my entire life savings and every-thing I could beg or borrow from family.

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