Motorola

Michael of Briarwood, NY November 17, 2008

I returned my cell phone because i could not make or receive calls without the phone disconnecting

Julie of Bronx, New York, NY August 22, 2008

During the month of april 08, i purchased a motorola twin set cordless phones for my home. In august 08, the phones stop working they went completely dead, they refuse to refund and stated motorola is responsible. I have been back and forth with the two for the past two weeks. neither want to refund or take responsiblity for the defective phones. please help me get my money refunded.

Julie of Bronx, New York, NY August 22, 2008

During the month of april 08, i purchased a motorola twin set cordless phones for my home. after a few months the phones went dead. i call motorola at the number in the guide booklet that came with the phones. model number MD4150 they assisted me in trying to reset the phones but to no avail the phones where still completely dead. they ask me to fax them the receipt from my credit card bill showing the amout and purchase of the phone to fax number 719-948-1966 and i did just so.

i waited for a responese from them and no response. so on 8/22/08 i called them they received my fax and proof of purchase and they said they were sorry to say but that there was nothing they can do because the day the phones went dead it rained in new york city and that was the reason why the phones stop working. have you ever heard of such. they had ask me that day the phones went dead did we have a power outage or rain storm i stated no we just had a little rain, now they are saying we had a suname in the bronx on that day thats why my phones stop working.

its totally disgusting how the consumers continue to be treated like crap. now i dont have their address they refused to give it to me so i can ship them the phones. they just said too bad i loose my money 119.18 and im going to make another complaint on the seller because they said they cant help me either that motorala is responsible. now no one is to blame oh yes the drizzle we had on that day. please help me get my money refunded. its not fair how companies and retailers get away with situations like this.

Phillip of Ardmore, OK July 12, 2008

I renewed a contract with us cellular and received a new phone at a cost. within 20 days the phone malfunctioned. we mailed the phone into Motorola. they sent back a denial saying is was water damage. the little water sensitive dot instide the phone shows no water damage. they refused to alter their position.

I had to buy another phone

Ruchel of Surrey, ON June 1, 2008

I carried a motorola cell phone on the left side of my belt for 12 to 18 hours a day between 1991 and 1995. Starting in 1995 I became ill with no diagnosis. By 2003 a large tumor had formed on my left ovary. After surgery I was diagnosed with ovarian cancer and told I may not survive more that 3-5 years.

From the years 1996 to 2003 I became progressively more ill until I was unable to work. In 2005 I had a brief recovery period and started a business that I had to close in August 2007 due to a reoccurance, this time my left decending bowel is suspected. I've had a radical hysterectomy, 6 months of chemotherapy which nearly did kill me and which I'm still detoxing from. My life is now focused on trying to stay alive. So far staying alive has cost me my entire life savings and every-thing I could beg or borrow from family.

Pamela of Levittown, NY February 25, 2008

I purchased 2 black Motorola H550 blue tooth accessories as a Christmas gift for my husband in early December, 2007. Neither one was operational. I called Motorola and they advised me to send both bluetooths and both chargers to them for repair or replacement. They suggested I send the chargers because they were unsure if the chargers were the reason for the malfunction. I did exactly as they asked. I even paid to ship them back to motorola. Then on February 6th, I received a package from them. It was 2 HOT PINK H550's and NO chargers.

This was unacceptable so I called them back and reported the problem to them immediately. They asked me to send back the pink ones and they would correct the error. I demanded that they send me a prepaid shipping label via email which they did. They then promised that I would get my replacement mailed overnight once they received the pink ones back.

They also assured me that the chargers would be included in my package. I sent them back, they received them on Feb 8, 2008 and STILL as of today have not shipped them to me. Needless to say, by now, after a minimum of 10 phonecalls, each taking over an hour of my time with their incompetence, I am angry. I asked for a manager and receive more incompetence in the form of Mike Id # 351112.

He was condescending and rude on more than one occasion during our conversation. He proceeded to lie and say that he send me a confirmation email stating that I would be receiving my products by tomorrow, Feb. 26th. When I asked him to stay on the phone until i received the email he refused and hung up on me. I still have no email from him.

Inder of West Nyack, NY December 13, 2007

I am subscriber to SPRINT cell phone service. Every two years, SPRINT gives a FREE phone to its Customers which has 30 days warranty. After paying some upgrade and activation fee, I got a MOTOROLA Razar phone. There are many problems with this phone. 1. Even if it is plugged to electric outlet, it gives a message Unable to Charge. The only way I can get rid off this meassge by taking the battery out and reconnecting back. 2. It does not keep a charge. I have to charge every 12 hrs to keep the phone working.

Charles of Anderson, SC December 10, 2007

I purchased five cellular phones from Cingular (AT&T) on or about 5/4/2007. The phone is a Motorola SLVR L7 with a one year warranty. We are committed to a two year contract with these five cell phones. Seven months after receiving the phones, one of the phone's button came off. The button is held in place by a thin film of plastic. Several of the other phones buttons are becoming loose. I believe that this phone was not designed to perform as it was promoted. The phone has a camera, video camera, mp3 player and can be used to play games.  The phone was not designed to last one year or less and if the cheap buttons break, the owner has to pay for the repair even though the phone is under warranty. Motorola's manufacturing standards are wavering and are becoming subpar, lacking the quality they were famous for just fifteen years ago.

Motorola has informed me that if their technician's belief that the cheap, defective button breakage is our fault; we will have to pay 75 for the repair of this phone.

Pamela of Durango, CO November 30, 2007

In Sept of 2007, my daughter was charging her cell phone. She picked it up to look at the time and it felt extremely hot. She set it down on the counter and pulled the charger from the wall. Within seconds, the phone exploded, filling the house with thick, chemical smelling smoke and burned her kitchen counter. Luckily, she only suffered minor burns on her fingers and respiratory distress from inhaling the smoke. This incident was very frightening and extremely upsetting to her to say the least.

After contacting Motorola, a verbal agreement was made to return the damaged phone and they would send a new phone. My Visa was given in the event the phone was not returned to Motorola.

To make a long story short...the phone was returned to Motorola, they charged my visa 449.00 and won't reverse the charges. They are refusing to accept any responsibility for the damages. A letter was sent implying that their visual inspection showed evidence the phone was exposed to an external heat source and therefore, the phone was not defective. This is absolutely a false accusation.

Laura of Queens, NY November 23, 2007

I am currently using Motorola Q, however, I have had cellphone headaches since I started using all different cellphones since 2000.

I realized that my headaches were coming from the cellphone b/c I had bought the phone immediately before the headaches started. I also suspected it was the cellphone b/c I got headaches on the same side of my head where I was holding it. Moreover, I went away from it for a week, then came back, listened to my messages, and then got a big headache during that.

I also know that it is a different style of headache than any other I had previously felt.

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