Complain about a product or service

Net10

Michael of Washington, IA October 23, 2009

The latest problem is when I receive a text message I only see one line of the message, the full body of the message does not appear. When I check their website for instrux I'm told there is no text messaging service available for my area. When I email them for support I receive a form letter back telling me to call them at their CS number.

When I call them on my cell phone for support they tell me I MUST call them from a landline and not from my cell phone. Also, when I call from my cell I'm charged for the time. I had this happen once before when I tried to get them to reset my mailbox password, same run around. I INSISTED they reply by email and they finally did. This last time is the final straw, though. I'm looking for another cell provider.

Costs money to call them. I have no land line so must go to a pay phone. When pressed they will eventually reply by email. Representatives speak heavily accent English, hard to understand. Response times are extremely long either on the phone or by email.

ralph of postfalls, ID October 20, 2009

i bought a new phone samsung.tryed to transfer my min,from my old phone nokia keep my same number.have called 3 times and get the run around.i had 1083 min on old phone.new phone i get 300 min.its been one week and three days and i need my phone because i am asenior citizen. thank you

Christi of Kankakee, IL October 17, 2009

I have been a Net 10 customer for years with no problems, until I purchased a new Net 10 Samsung T401G phone. in 3 places on the packaging for this phone it clearly states text messages 3 cents a text. Also in the services guide for the phone it states 3 cent texting. Everey text I sent or received I was still charged 5 cents. I called Customer service and the person I got was polite but barely spoke english and didn't seem very knowledgeable. after 15 minutes on the phone explaining to her that the packaging on my new Net 10 phone stated 3 cent texting in 3 places, she insisted it was 5 cents and that I must have a tracfone.

I reassured her the phone said Net 10 in about a million places and I activated it through the Net 10 website. She then said the store must have put the phone in the wrong package. I advised her this clearly came from the manufacturer this way, sealed in plastic and printed with the Net 10 logo everywhere. She put me on hold for 5 minutes to "consult with a supervisor" and came back and basically said there was nothing that could be done because Net 10 is always 5 cents for texting. I asked to speak to the supervisor and again was put on hold for 5 minutes. She came back and told me no supervisor was available but that she wanted to try to reprogram the phone.

So after 20 - 30 minutes of entering codes, removing the SIM card,turning the phone off and back on, and sending test texts (which cost me 5 cents each)I was placed on hold again. The rep came back and asked for my name, address, phone number, and after another 20 minutes of her saying she was "checking her system" I was told I would have to call back in a few days to give them time to "work on the issue" and I was given a case number. In total I was in the phone over an hour and they did nothing. This is extremely poor service as well as false advertising. I advised her that the store I purchased my phone from had about 50 of them all saying 3 cent texting and who knows how many other phones went out in the packaging with the 3 cent rate printed on the box, and that I'm sure they'd be getting a ton of complaints about this issue and a possible lawsuit.

Rose of Turlock, CA October 1, 2009

The Net10 customer service located in Philippines is very poor. The CSRs could not resolve any problem but created new problems. After more than 10 calls during the past 20 days, the supervisor Roglin (ID 56477) finally released the FedEx track number, so I found the sim card was delivered to a wrong address (different state). At the end, I lost my accumulated 300 min. due to the delayed delivery of the sim card. I have to change to T-mobile.

Karen of johnsoncity, NY September 11, 2009

I purchased a 50 minute bundle for 5.00 and it was not added to my son's phone so I called the next day to cust service. I called and when the cust serv agent, i could barely understand, verified my credit card number he charged my card again. This was after I told him numerous times that I already paid last night and did not want my card charged again. He kept repeating the total amount and I kept telling him I already paid and did not want to pay again. He said I was all set and I made him wait while I checked my checking account. Sure enough there was another charge for the same amount on it. I waited forever for a supervisor and never got to talk to one. The rep came back on the line and went thru the process to get my minutes to show up on the phone and he said he gave me a credit for the double amount charged. I gave up waiting for a supervisor after a half an hour on the call.

Alan of Fort Wayne, IN September 3, 2009

While I have been a long time happy subscriber to Tracfone and later, Net10 - I have been without my Net10 phone and it's number for 2 months now. It started with a defective phone, followed by another and then yet another! At this point, I reactivated a retired Net10 phone, yet getting a SIM card to move my number over has been impossible. I've been told twice that a card will come, and twice I have not received a card. I now check on the status of my case number only to find it does not exist anymore. If it were not for having over 100 in talk time invested in the phone, I would port my number to another provider. However I feel I deserve what I have paid for.

D. of FW, TX August 20, 2009

Net10 representatives are located in Columbia. I had my Net10 phone stolen. I bought a new one, they mailed me a new sim card where I could have my old number back and the minutes that were on that old phone. At that time, I had 67985 days service days on my stolen phone.

I have been assured I would receive those days back, on 3 separate occasions. The last was last week Aug 13th. At that time I was assured I would have my days back within 24 hours. Today is Aug 20th and I still don't have my days back. Customer Service will place you on hold for upwards of 1 hour.

kelly of w. harrison, NY August 12, 2009

I purchased a Net 10 phone that came with 300 minutes, couldn't get it to work, called customer service was told I needed a new SIM card. Received new SIM card, phone still wouldn't work, was told I needed to buy more minutes so I purchased another 200 minutes. Phone STILL would not work, called customer service once again was told I needed to purchase more minutes and after I purchased more minutes they would send me a new SIM card.

I asked to speak to a supervisor, after being on hold for over 5 minutes I was told that no supervisors were available and I should call back another time. I asked for a phone number for the corporate office and was given another toll free number. It is not possible to speak with a live person other than the customer service people who are obviously in a room on top of each other.

Every time I've called I can barely understand the person speaking (aside from their poor english) because there are so many conversations going on. Net10 & Tracfone are the same company, their products are a waste of time and money. Why do reputable retailers sell these products?

I have spent nearly 100 on a phone that has never made ONE call! Despite numerous attempts to resolve the issue, all I'm ever told is 'you have to purchase more minutes' ... what a scam! I can't believe reputable, national retailers are still selling this product!

Debbie of Oak Lawn , IL August 2, 2009

I purchased a new Net 10 phone I've had three other Net 10 phones and never had any problems.That is until I bought my latest one.I purchased a LG 600G flip phone. The problem was the 630 area code assigned to the phone would be a long distance call for anyone calling me or I them.So, I thought no problem, I'll just call Net10 and get a 708 area code how hard can that be?

Boy, was I wrong! I called and talked to someone from Pakistan I think he assured me that he could fix the problem so, after an hour of turning the phone off and on, and entering codes I was assured that within the hour I would have the new number in the 708 area code. Wrong!I called back and was told that the Sim card that came with the phone was no good and Net 10 would have to send me a new one.Upon receiving the new Sim card a week later I called Net 10 back and was once again assured that within the hour I would have the desired area code. Wrong! I called back a third time and after the usual hour of being put on hold while they checked with their technical staff I was given a phone number and was told that I would receive a message confirming my new number.

I got a message confirming my new number but, it was still in the long distance area code of 630 the rep then told me that if this didn't work they would have to send me a new phone. So, I emailed Net10 I explained the whole story and Net 10 replied that I would have to talk to one of their reps. Imagine my joy. So, yet again I called Net10 this time I was told someone was assisting the rep that I was talking to, and I was guaranteed that he had successfully gotten me the desired area code. He even gave me my new number and told me that I would be receiving a message confirming my new number.

Guess what? No message no new number.Now what?

Mark of Rustburg, VA July 31, 2009

took me 2 weeks to activate the phone. after that I had to call every Friday to re activate. called today and they told me I had to buy a new phone. I threw the one I had in the floor and told em to kiss me butt. Never EVER buy a Net 10 phone. You will hate yourself if you do. I posted here.... called local and national talk radio about this. hope to get everyone to drop them and they go under

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