Complain about a product or service

Net10

Debbie of Oak Lawn , IL August 2, 2009

I purchased a new Net 10 phone I've had three other Net 10 phones and never had any problems.That is until I bought my latest one.I purchased a LG 600G flip phone. The problem was the 630 area code assigned to the phone would be a long distance call for anyone calling me or I them.So, I thought no problem, I'll just call Net10 and get a 708 area code how hard can that be?

Boy, was I wrong! I called and talked to someone from Pakistan I think he assured me that he could fix the problem so, after an hour of turning the phone off and on, and entering codes I was assured that within the hour I would have the new number in the 708 area code. Wrong!I called back and was told that the Sim card that came with the phone was no good and Net 10 would have to send me a new one.Upon receiving the new Sim card a week later I called Net 10 back and was once again assured that within the hour I would have the desired area code. Wrong! I called back a third time and after the usual hour of being put on hold while they checked with their technical staff I was given a phone number and was told that I would receive a message confirming my new number.

I got a message confirming my new number but, it was still in the long distance area code of 630 the rep then told me that if this didn't work they would have to send me a new phone. So, I emailed Net10 I explained the whole story and Net 10 replied that I would have to talk to one of their reps. Imagine my joy. So, yet again I called Net10 this time I was told someone was assisting the rep that I was talking to, and I was guaranteed that he had successfully gotten me the desired area code. He even gave me my new number and told me that I would be receiving a message confirming my new number.

Guess what? No message no new number.Now what?

Mark of Rustburg, VA July 31, 2009

took me 2 weeks to activate the phone. after that I had to call every Friday to re activate. called today and they told me I had to buy a new phone. I threw the one I had in the floor and told em to kiss me butt. Never EVER buy a Net 10 phone. You will hate yourself if you do. I posted here.... called local and national talk radio about this. hope to get everyone to drop them and they go under

F.Denise of Lake Forest, CA July 17, 2009

I purchased a phone and when my minutes ran out I purchased the airtime card they sale for 30.00. I added the minutes and the next day the phone did not work. I called the 800 number and they had me on hold for about 25 minutes before I was connected talk with customer service. I spoke with Lee, she told me to enter some codes in the phone several time turn off the phone and it should work in an hour. A hour later it did not work. I called back and the recording said call back tommorrow they are closed. I called again and this time the person I spoke with was a male, he told me the same thing Lee did to enter codes and call back in an hour. The phone still did not work I called again and I got Lee again, she told me to enter some other codes and she said if the phone did not work they would mail a sim card. She took my mailing information.I never received the sim card.I called again they said they would mail a sim card.

I receive the sim card in a week. Put, the sim card in and the phone still did not work. Called again and they said they would send another phone. They sent another phone and my airtime was missing on the phone. Called again it was Lee again she said to enter some codes and then I notice the date for my airtime would end 7/17/09 which is today, so I called again. This person told me to enter some codes and my airtime would only last about 20 days. I am done I spent too much time on the phone with them each time it would take 45 minutes at least. Just warn everyone do not buy a Net 10 phone if you do not want a phone with alot of problems.

Helen of Rockford , IL July 14, 2009

I don't call much so I switched to Net10. I bought 2 Motorola W375's for my husband and me. Everything was okay except I have to buy minutes constantly just to keep my date from expiring, and I am now up to over 1000 minutes and don't know where it will end. I have had no problem with emailing pictures like some people have, but I have ran into a browser problem.I used to turn it on occasionally to see the weather but now it uses up several minutes and says I am not permitted to use this service. I would think they changed something, but my husband's is still fine. I had the same experience on the net10 website as others that once you load in your serial number, it says it can't help you and to call a phone #.

Unfotunately, I agree with all the others complaining about the customer service. It stinks. I can't understand what they say, and they don't seem to have a clue how to solve my problems. I had bought minutes online before the date expired and that didn't go on my phone. I called them and all they said was I had to buy before the time expired, and I kept trying to explain that I had, but they were stuck on that. Also they seemed to be looking for inappropriate information like my date of birth, etc, that had nothing to do with a prepay phone account that wasn't tied to credit...makes me think they are fishing for usable items to scam someone

George of Monroe , GA July 4, 2009

The advertisement and promotion on (Net10)website to (talk for 5cents a minute and text for 2.5 cents a minute is a deception,misrepresentation,and a fraud)!!Federal Cummunication Commision should take immediate action against this company's deceptive practices.Net10 promotion decieved me into buying 2 phones and 2 30-300 minute airtime cards.By the following stating advertisement:Buy any Net 10 phone and recieve 300 minutes at activation,at the same time buy an additional 300 minute airtime card and your first 600 minutes are 5 cents a minute and text is 2.5 cents per minute.When I called Net10 to have new phones activated and 300 minute airtime cards added to them,Net 10's representative reaffirmed that it would double my minutes to 1200 minutes instead of 600 minutes .

When rep.added 30 airtime card to 300 free minutes it did not give me 5 cents a minute on my 30 10 cents a minute airtime card I purchased.I was lied to by supervisor Japheph:employee #58756 This supervisor refused to resolved this issue in any way.He was rude and unproffessional,and should not be able to deal with the public in any way.I will in fact monitor this complaint,and within 10 business days if action has not been taken there will be a formal complaint filed with F.C.C and a fraud and deceptive complaint will be filed with a federal D.A.

Jeffery of Baltimore, MD July 1, 2009

I have a phone with Net10. I have 404 minutes on my phone and I am being pressured to purchase more airtime in order for my phone to be reactivated. I've written Net10 and the response I got from them is in so many words, "use it or lose it". I informed them that this phone is not a LAN phone. Strictlty for emergencies therefore I will all have airtime minutes that will not be used within 30 days as they want. To constantly add airtime for service I don't use on a regular was not even worth the effort to have purchased the phone in the first place. I asked them to return my 404 minutes in the form of a check because I was cancelling their service, but I have not gotten a response. This has been almost two months now.

Patricia of Austin, TX June 17, 2009

I ordered a net10 phone which was defective so I returned it and was sent one of lesser value. It too was defective so I returned it for a full refund. That was over a month ago and still no refund and no reason as to why. The people you talk to in customer service are in Guatamala!!! No wonder they don't know what's going on!!

Alice of Broxton, GA June 2, 2009

Sad commentary on follow-up of a nonexistant refund of 21.34 for an accessory kit returned to Net 10 4/13/09 and recvd by Net10 on 4/17/09..fully documented by FedX..yet on 6/1/09 I still have not received my money back.

I have had at least three conversations with reps at 1800netten and have been promised something different each time I call. Bernabe refused to give me over to a supervisor/manager saying he had been given full authority to handle customer problems. How frustrating. He sure didn't handle mine. As a matter of fact, I feel like there is no help for me. I feel like net10 has broken into my home and robbed me.

They are saying (at 18003232366) now that I must wait 7 to ten more business days from May 27, the day of a huge go-round with the so called escallation dept. My ticket number is 1011348153. However 6/2, ( was told by Hector that tkt 1011348153 has been satisfied and therefore closed. I told Hector,...HELLO. Who is satified here! I don't have a refund. It is not resolved. It seems proof positive that if I had left it up to them, they would have never refunded me.

I have never had a complaint before until now. This is too significant for me to ignore. It isn't the money as much as it is the principle. When it comes right down to it, once Net10 has your money, they have no intention of letting it go.

Alice of Broxton, GA May 27, 2009

They will not issue me my refund of returned merchanidise as promised verbally. My acct was charged 21.34 4/9/09 for merchandise i returned as refused via fedx, 4/10/09, as I was advised to do by Net10. Net10 signed for it 4/17/09 at 9:17am. Five phone calls later, and on 5/27, I still am without my refund. Seems each time I call NET10, I am told something different.

Alby at Net10 promised to follow this through to my refund and she told me as soon as homeoffice responded to her email, she would get back with me. I told her home office might never call her and inquired what she would do for me to insure my refund would not be bottlenecked at the home office. She assured me she would follow through. My last conversation with NET10 was 5/25. I have not had a phone call from Alby. I did have auto email the next day, the 26th. I feel I am lost in limbo land.

It isn't so much the money as it is the principle of this issue. They don't delay in charging a customer for goods and services. Why the huge delay on refunding? Especially if the item has been returned under their own advisement?

ROBERT of PORT NORRIS, NJ May 15, 2009

Earlier in the day I tried to make several phone calls from my cellular phone and was not able to. I came home and checked my e-mail to find e-mails dating to Saturday that Net10 has disconnected my service. I had paid for my service to June 18, 2009. This is the third time that Net 10 has done this to me.

I proceeded to call Net10 and spoke to a female customer service rep and after a lengthy conversation I was transfered to a male technical support agent who after some time fixed my issue with my phone.

The technical support agent told me they would refund me 5 minutes of my air time to replace the time it took to test my phone and he spoke to his supervisor who said that I will be reimbursed for the 9 days that my service had been disconnected. The gentlemen told me that it was their fault that this had happened and it will take 15 minutes for my time and service credit, that wat at 3:00pm May 15, 2009.

At 5:30pm or so May 15, 2009 an Ellie from Net 10 had called my home phone and I asked her why Net 10 has not made the promised credits to my account.

She denied everything that was promised to me and told me that Net10 will do not such thing. I want Net10 to make good on their promises to me!

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