Complain about a product or service

Net10

John of Truckee, CA April 3, 2006

I called Net 10 wireless to purchase a phone and minutes. (Oscar)the sales rep had a hard time understanding me, I had to repeat my information three times before he got it right. I used my Debit card for the purchase, the sales rep said the card did not go through, so he ran it agin with the same results. I used my wifes Debit card and the sales rep said that it did not work also and to contact my Bank, which I did and found out that Net 10 had placed 118.27 charge to my account three times for a total of 354.81 on hold and that I needed to contact Net 10 Card services to have the hold removed.I called Net 10 and they where unable to remove the charges that day and it could take up to a week to remove these charges. I asked to talk to a supervisor and was told they could not help. So I have a 354.81 charge to my account and have not recieved any goods or services for it. I asked if I could talk to someone at there Main Office in Florida and they said no.

Dorothy of Dallas, TX January 12, 2006

I purchased a Net10 Wireless pay as you go, with a Motor V170 phone from the Walmart Store. Before 30 days was up the telephone quit working. I returned it to Walmart and they said it was past 15 days but assured me Net10 would replace it for me.I called their customer Care Center at 1-877-836-2368. A rep named Monica told me to send the phone to Net 10 Wireless, Inc, 8390 NW 25th St., Miami, Florida 33122,Attn: Warehouse and they would replace the phone, replace my 512 minutes, and change the date to purchase more minutes, and I would have phone back within 7 to 10 working days. I mailed the phone Oct, 3, 2005. My case no. given to me by Monica is: 9476015.

I have waited and waited and still no phone. I called Oct.25, and talked to someone named Barcela and was told it would be shipped within 24 to 48 hrs.Every few weeks I call customer service and have talked to someone named Anthony, his supervison named Faisal and always get the same answer. The last time that I called I talked to someone named Denise. and I believe she talked with someone in the warehouse in Florida. That was Nov 21,'05. She ASSURED me that I would have a new phone, my minutes replaced, a new due date for purchasing minutes. She said" you may have to get a new tel. no. I said that is o.k., just send my phone. She assured it would be sent immediately, and I really Think that she thought it would be. I think someone in that warehouse has my phone.

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