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Nextel |
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The customers? They never know when their service plans will change, the contracts are almost impossible to cancel and the insurance has a bad habit of not paying off. Oh, there are plenty of other problems too, including "free trials" that aren't exactly trials. They're more like kangaroo courts. Then there are the billing disputes that always seem to be resolved in favor of ... you guessed it ... Nextel. The company's use of rapacious, commission-only sales people doesn't help matters, as Uma explains. Nextel already faces at least one consumer class action suit charging that it raised rates without proper notification. Christopher of Port St. Lucie FL sums up the "flexible terms" problem nicely:(8/26/03)
It's kind of like going in for an oil change and finding out they also put on 4 new tires. You have to keep the tires, they just won't put them on again when you come in for the next oil change. Their customer service is poor at best. I have yet to have them do anything for me or to be nice to me. It is very much their-way-or-the-highway mentality. Some recent complaints on various topics ... sheila of vero beach, FL November 12, 2009 I've been a loyal Nextel customer for 5 years. I recently upgraded to the blackberry curve. I've never even upgraded my phone before this. Never had any problems with my previous phone, a motorola. Now, within the last 60 days my blackberry text service has gone down 3 times and for several days each time. When I called tech support, I was told each time that a regional or national problem existed and that the engineers were working to correct it. I called Nextel today to request a change of phones since there are obvious problems with the blackberry communications. I've received the usual run around about they want to troubleshoot the phone first, but they already admitted that it is an engineering problem. I've filed a complaint that is supposed to generate a return phone call from upper management. We'll see. I live in FL, is anyone else having this problem with the blackberry text service going down for several days????? John of Peekskill, NY October 14, 2009 I have had it with Sprint. watch your Bills peoples! I too received a .20 cent charge for text from Guatemala I knew nothing about. I called Sprint and said GET IT OFF MY BILL! When I recieved my adjusted bill i saw a credit over 2.00. Then i realized what wat was going on. turns out the 20 cent text triggers a international tax buried in the "other charges area of the bill" I checked my daughters bill..guess what the little .20 cent guatemala charge was on her bill too. I am emailing the Attorney General after this post. High tech robbery.OVER AND OVER AGAIN WITH SPRINT Anthony of Keller, TX October 7, 2009 I have been a customer for 8 years. I'm finally to the point I want NOTHING to do with this company. I have been having issue after issue with customer service. It all started when I went to upgrade my phone at the store and they told me that I could not upgrade. There was no reason involved even when I asked them why. So I called customer service and they told me that I cannot upgrade because I just got my phone. I have had the same phone for 2 years mind you. Well, someone had renewed my contract and put that I had purchased the same phone again so that is why I couldn't upgrade when in actuality I had my phone replaced with an insurance claim. It took me 2 and a half weeks of talking to people in customer service (who really didn't seem to care what my issue was) and escalating to supervisors that said "I will call you back within the hour". Well, needless to say no return phone calls or anything. I had to finally threaten to cancel my service before I could get someone to help me out. NOW...I cannot access my account on their website. I called the number that was given to me with the error message and I have been dealing with this for over a MONTH now!!! I'm enrolled in e billing so that is where I have to go to look at my bill. Do they seem to care? Nope! I asked them to start sending me a paper bill and I was told that I would not be able to do that. I've made call after call after call and sent countless emails to Dan@sprint.com and am getting no where. tim of munford, AL July 16, 2009 for the past year i have been paying nextel so it wouldnt hurt my credit. but there are no service towers in my area. i just wanted a phone that worked now i want every penny back. i dont think it should be legal to obligate someone to pay for a service that you cant provide Mitchell of Magnolia, TX June 22, 2009 I had filed bankruptcy in 08/05 Nextel was one of the creditors. They ignored my request to update the file, and reported on my credit report. After repeated warnings of lawsuit they finally removed it, BUT here is what they did instead, they are now emerged with sprint that now reports on my credit, again I spoke with them and sent proof. Now just these past few months they turned it over to a collection agency that we called and sent proof. They removed it immediately.. But sprint still remains. I'm ready to sue them in which they will pay hefty fines to the bankruptcy courts and personal grief. Remaining on my credit report for the past 4 years as collections, causing denied credit. Anthony of Azusa, CA June 2, 2009 I was employed by Nextel Communications as an At Home Payroll/Data Entry Clerk. For my first assignment, the hiring manager, David D, sent me 2 money orders for 980/each totaling 1960 to my home address via FedEx. I was instructed to deposit the money orders into my financial institution and with the money purchase 2 accounting softwares which I would be using for work and a 100 signing bonus. Then I was supposed to send the remaining balance back to the shipping agent. Both money orders were returned and never paid. I was assessed several fees from my bank which Nextel Communications refused to reimburse me for. My checking account was also closed due to "counterfeit check deposit", and I never heard back from David D or Nextel Communications again. George of Gardena, CA April 20, 2009 George of Gardena CA (04/20/09) Rachel of Baden, PA December 31, 2008 Rachel of Baden PA (12/31/08) Advertisement
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