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Nextel - Free Trials

Nextel • "Flexible contracts" • Cancellation difficulties • Billing disputes • "Free trial" • Sales practices • Insurance • Business customers --- News • NYC Sues Wireless Phone Companies for Deceptive Advertising • Consumer Group Sues Nextel, Cingular • Class Action Suit Filed

Bonnie of Pocasset MA (10/6/03):
Bill Brown contacted us and on July 26 he delivered three telephones to my place of business. He said we had a two-week free trial period. In the meantime he discussed our charges which were to be $150 .. $30 for the three phones plus $120.00 per month for service to the three phones. He had my husband Gary sign a receipt for the phones, so his boss would know where the phones were, he said.

He now says that we were told in the packing of the phones were instructions saying we had to cancel the service before the two weeks were up. This supposedly rolled over automatically into a service contract.

There was no instruction in the boxes for the phones. There was no mention of any automatic contract. We got a text message from Nextel saying our "bill" had been returned to them. We requested they fax us a copy of it. They did. It was for $665.00! We had not filled out anything with our proper mailing address, as we had not yet contracted for the service.

We called Bill Brown repeatedly. No answer. We left many messages on his voice mail. No answer. We finally faxed Bill Brown a letter. He said he couldn't help us in his return fax and to direct all further communication to customer care. Between my husband and myself, we spent hours on hold with customer care. We have since notified them in October, so they would have our mailing address. We received a bill today for an additional $161.00. It is now over $800.00. This makes no sense.

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