Complain about a product or service

Nokia

Prerna of Hyderabad, India October 14, 2009

I bought a nokia72 series mobile in Novmber,2008, from mobile sotre at I.P. Mall , varanasi(UP) and used it for 4 months and a fault occured in the month of April,2009 I submitted it to Devantha comminications KPHB, Hyderabad i.e. fanchise of Nokia care at Hyderabad then again they returned me after repairing but its not performed well again i gave them in May, June, and August but its not doing well since August, 2009, and still its not working properly

they r giving me second hand mobile instead of my own mobile now, and still it si with Nokia care though my mobile warranty expires in November, 2009. Therefore i m helpless because after warranty expiration they wont take any responsibility. Before expiration of warranty.

Since six month i could not use my mobile and many times i have complianed it to Nokia customer care and cud not get any positive respose and it harms my day to day work and contact as well as metal frustration regarding that i want your kind cooperation and necessary action. Thanking you

Vinod of Mumbai, India September 21, 2009

I request for my faulty Nokia Cell E 71, which I purchased just 3 months back, to be replaced by Nokia. I purchased a Nokial Cell - E71 on June 27, 2009 at a cost of Rs. 20,000 from the Mobile Store. Within a month my cell phone started giving problems like - it would hang when I am talking on the phone etc.

When I took it to the Nokia customer care center they told me its a software updation problem and that they will do it. However they were not able to update the software on their own and told me that they will have to send the phone to the Nokia HO at Delhi. When I asked them what is the problem with my NEW Phone and why they are not able to rectify it, the Nokia Carecentre (Fone Planet) told me that there is a problem with the USB of the phone and that they will have to send it to their head office in Delhi.

When I requested them to write the actual problem of the Phone on the Job Sheet they refused to do so. They were arrogant in also saying "you can do whatever you want, we won’t mention that it is not repairable by us and that we will have to send it to the Head Office". The very fact that they are not agreeing to write the actual complaint of the Piece on the Job Sheet itself indicates that the piece is faulty. Given the fact that I have purchased the Cell Phone just 3 months back, I as a customer would expect Nokia to replace this faulty piece with a New Piece.

I went for Nokia Phone, assuming that it’s a good company and would really care for its customers. But the way their Service Centre treated me, it does not seem so after all, unlike the way this was rated as the strongest brand in India. The Nokia Carecentre guys don’t even know how to talk to the customers.

Summaya of Greytown, South Africa August 20, 2009

I had renewed my contract with Italk Cellular in September 2008, a Nokia95 8GB on a procall 120 contract. The contract was supposed to consist of the Nokia N95 8GB and a bluetooth headset set.

At the time of renewing my contract, which was done by Fatima, she didn't inform me that this offer was "while stocks last" offer. When I received my phone in October 2008, I saw that the headset was not there and I immediately called her. She then informed me of the "while stocks last " offer. I told her since she failed to let me know this when I was renewing my contract, I want the headset. It was the only reason for me choosing this phone and package.

I have been e-mailing and calling Fatima since then, but she sometimes doesn't take my calls or returns them, she's always giving me the run-around. I am really unhappy about the service I have received from Italk and I have told Fatima that I am tired of waiting for something which I should of received last year.

Nadia of Amman, Jordan July 30, 2009

I purchased my Nokia Cellular Phone from Golden Mobile in Amman. I had a problem in the phone where I can't hear the person on the side of the line with noise in the line. I took the phone back to the trader (Golden Mobile) and the problem was diagonized by the trader as noise in EP. They kept the telephone until now for 9 days, they said they sent it to be repaired locally, here in Jordan. I don't trust this procedure and I think that the phone should be replaced by a new one.

harjot of patiala, India July 20, 2009

i purchased nokia 2760 in october 2008..imei no 353116026500972. it stopped working in november 2008 ..i submitted it to nokia care centre at patiala..they said that they have to send the handset to noida for repair... i got it back after a month in working condition.. it stopped working again on 12th jul 2009 .. i went to nokia care again they said the handset has no repair seal or sticker inside ... so u have to pay for repair charges ... my handset is still in warranty .. i called at customer care no they said they r helpless they cant do anything regarding this ..so tel me should i throw this phone out...i m capable for paying reapir charges but why should i when the warranty is still on???if the handset has not seal or sticker inside it thats nt my fault thats there fault they have not done that.. i think i should move to consumer court for justice now...

Terry of Davenport, WA June 12, 2009

When my AT&T cell phone was damaged (not a warrantee issue - dog chewed it) I bought another via I-net at GSMonster.com. Phone died within warrantee period so I followed Nokia's instructions and sent it in for repairs. I received a note saying the receipt was not accepted (the one issued by the company selling their phones) because it did not have the serial number. Nokia kept my phone (and no doubt repaired and sold it as remanufactured).

I believe this to be a scam as a consumer can in no way influence a seller to provide impractical information on their receipts - that's Nokia's job - and they know full well that the phone is covered but use this sharp business practice to avoid warrantee repairs. In addition, they steal your phone (I know, it doesn't work - it is the principle).

Howard of San Jose, CA March 31, 2009

Howard of San Jose CA (03/31/09)
I placed an order for 2 Nokia 5800 NAM's from NokiaUsa. They were preordered 2/24 and i received them on 3/24 via FedEx. After ordering, the order confirmation screen showed the final price as 727.48; the email order confirmation also showed 727.48. I thought nothing of this, then when the phones shipped on 3/19 I received a shipment confirmation with a final price that was also 727.48. I thought, cool, I'm finally going to get these things.

Fast forward a week and the pending credit card transaction was gone, but moved to recent transactions. Here is what I see: Code: 03/22/2009 | Sale | NOKIA-BRIGHTPOINT(Services and Merchandise) | 734.25 So today is 3/31, and I finally had some spare time to call Nokia's Customer Service again. I originally called about this last Wednesday (3/25), but was told their FullFilment center was closed and they are the ones to take care of the issue. No big deal, I'll call back during normal business hours.

Called back today and was promptly transferred, I spoke to some random guy who didn't give his name, but after a few minutes of arguing told me to disregard whatever prices i was emailed, or whatever prices show up on NokiaUSA.com because the invoice price should have been 734.25. I asked to speak to his supervisor after 5 minutes of circular arguing, in which he told me he was not available. Huh? It's a Tuesday.

I was charged more than was quoted. I dont know their disclaimer on this, but that is definitely NOT right. How can you send someone 3 different screens for a single quoted price, yet later charge more? Yes i know the difference is a measly 7, but thats not the issue. It's the fact that it seemed to have happened to many others, and 7 * countless others = a little extra pocket change for Nokia. I will be forwarding this to the BBB, as well as Nokia corporate (if i can figure out how), and probably the consumerist.

SO, IF you have ordered anything from NokiaUSA.com, I advise you to please go and check your credit card statement and check your order confirmations, as they could be off by a few dollars. Somehow, I doubt this is legal, even with tons of possible disclaimers on their website. referenced thread: http://howardforums.com/showthread.php?t=1513396

7 and about 30 minutes of arguing. Potentially worth more as Nokia is doing this to many, many other customers.

Varti of Delhi, OTHER February 24, 2009

I had purchsed a Nokia 6300 handset on 22/04/2008 from HOTSPOTS RETAILS PVT LTD,Shop No.G-47,Jaina Towers-II,District Centre,Janak puri. IMEI No of my phone is 352939026191687.

Within first 2-3 months I started getting problem with my phone's Screen. It had flickering problem. I submitted it to Nokia Care Centre at Sushil Telecom,Rohini . The problem subdued for some time; only to re-appear very soon and I had to submit my phone again to Nokia Care ,Sushil telecom,Rohini with jobsheet no. 049343506/081123/5. I got the assurance that the flickering screen problem will definately be fixed this time. But it was not solved again and the problem persisted . I submitted my phone agian to the Nokia Care Centre at Sushil Telecom,Rohini for the third time with same problem with jobsheet no 102433527/090222/12. I have now become sick of this harrassment and their attitude of misguiding the customer everytime.

My phone's warranty will expire on 21/04/09 and after that Nokia will not be hearing my cause.But this warranty has not come to any use for me as they did not solve my problem and the same problem keeps on re-occuring. I feel really cheated. It seems that they are just playing with time so that the warranty expires.

I woulld like either my to be replaced with a new one with a new warranty or my phone's warranty to be extended to one year and the problem to be fixed alongwith written assurance that the same problem will not re-occur within the extended warranty period. I also demand a penalty for willfully misleading me and for the harrassment I have been through and still going through .

Shoeb of Bhilai, OTHER January 8, 2009

Shoeb of Bhilai OTHER (01/08/09)
i have been using a NOKIA cell phone for last 3 years, since last one year i am experiancing ear pain on the side of ear in which i use the phone. i started using a Hands free set then also the problem is persisting. I have nothing against the cell phone company but i would like to tell others who have a similar problem and others who dont that Use of cell phone definitely has health hazards.

Rajendra of Faridabad, OTHER July 1, 2008

I bought a Nokia handset N72 last month and after 1 week the set is not working properly. I been to Nokia care amnby times and each time I go they refresh the software cause they are the most incompitent people sitting over there, they do not know the cause of the problem.

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