Complain about a product or service

Nokia

Mohammad of Collegepoint, NY March 6, 2008

The screen of my cellphone got damaged, and I called Nokia for service. They said to send it to them, and they will charge me 100. I shipped it to them, and they said it takes 7 to 10 business days. I called them after 2 weeks, and they said they don't have the part yet; but the maximum that it could take is one month. If they don't have it then, they will send me a new phone.

Now it's been over six weeks, and they saying that there is nothing they can do. So what I'm asking for now is: either they send me a new phone or refund me the money because i bought the phone from them.

Julie of Wilmington, NC August 22, 2007

I ordered a very basic Nokia phone through Trac Fone last Fall for my job. I used it for about three months or so when I noticed that my head would literally hurt, right where I held my phone by my right ear, whenever I used my phone. I switched to a Motorola razor phone which I try to mostly use on speakerphone now, but if I ever have to put it near my ear, my inner ear starts hurting right away. Even when I put it near my left ear, my right ear noticeably starts to hurt! I'm very scared and fear that I have some type of brain tumor or something.

John of Radford, VA May 25, 2007

I have contacted Nokia at least six times and been talked through the process to activate my cell phone. Also hsve been sent a new cell phone and I cannot make any local calls. When trying to call, Igeta message that says I must use a calling card or go into roaming.I have 280 units of call time left

Joan of Placerville, CA May 3, 2007

About 18 months ago my husband began cell phone service with Cingular and was given 2 Nokia 6010 phones. Since the use of this phone I have had burning, ringing, pain and bumps in both ears. I switch the phone to the other ear when it becomes too painful and will end the call much sooner. The pain will gradually go away after I stop use but it will take about an hour. I have had acute sinus and ear infections since the use of the phone and believe that it is the phone because other cell phones and land-line phones do not effect me.

Nokia is willing to test the phone providing we are willing to ship it to them for approximately 6 weeks. I do not want to send them the phone in case there is a manufacturing problem and they try to cover it up or keep the proof. I highly doubt they will admit their fault or that there is a problem. I wish to do independent testing on the phones but do not know where to go or what to do at this point.

Caroline of Engadine, OTHER April 11, 2007

I purchased a nokia phone while on holidays in italy in september. The phone has since stopped working. I took the phone into the above store to be assessed. After a week i was advised the phone could not be fixed, despite the fact i had a receipt as proof of purchase they would not exchange the phone, and will not cover anything under the warranty.

Do i forfeit my warranty just because i purchase the product in another country when it is supplied by NOKIA anyway?? I was advised to look up the address of a branch in italy and send the phone to them, i have tried to find the address through using their site, however it automatically reverts to italian when i select italy as the country, as i do not speak italian this does not help me! I have tried numerous places to help me find at least a contact, but no one can help! What can i do about this? I paid a substantial amount for the phone being 380euros so equivalent of apporx 600 australian. For a phone that i was only able to use for a few months this is not acceptable. Can you please give me some direction as to my rights as a very unsatisfied customer of nokia!

Jacopson of Silver Spring, MD January 14, 2007

I've been using cell phones since 1997. I used to talk on the cell phone a lot, holding it against my ear. 2000, I started have headaches (lasted 1-2hrs after I get of the phone) when I talk on the cell phone for more than 30 minute, so I limited my time on the phone to less than 30mins. This worked for about 6 months. Then I started getting headaches regardless of how long I stayed on the cell phone (the longer I stayed on the cell phone the longer the headaches lasted, some times as long as a whole day).

I'm a business owner and I've gotten accustomed to having and using cell phones, so I was trying to find a way to make it work without killing myself. So 2003, I bought a Nokia with speaker phone option. I was happy now I no longer have to hold the phone against my ear, I thought. For 2 years I got no more cell phone headaches as long as I didn't hold a cell phone against my ear. 2005, I started feeling light headed during and after talking on the cell phone on speaker mode with the phone held about one foot from my head. So I bought a newer Nokia that promise a louder speaker. Now 2007, even with the cell phone held at arms length (3-4 feet) from my head, I still get light headed and headaches. Now a days, I've afraid of the cell phone; I text message mostly, or if I have to absolutely talking on the cell phone, I pick it up, put it on speaker, set it down on something stable and back away to a perceived safe distance of 3-6 feet.

My new plan is to get a cell phone that is bluetoothe enabled and have it integrated with my car stereo so when I'm mobile I can talk through my car stereo. This is because when I was on vacation 2 months ago I was talking on the cell phone using a car with bluetoothe wire into the stereo speakers and it didn't border me( it was just like listening to talk radio). But of course I'm not totally confident that this will work.

Melissa of Mccomb, MS October 23, 2006

I bought this Nokia Trac phone from Freds, Brookway Blvd, Brookhaven Ms 39601 when we call someone we can hear them but they cannot hear us. WE do not have the sales slip to carry it back to Freds. We still have 67.7 units until 11/27/2006.

Tana of New Haven, KY October 5, 2006

I purchased the Nokia 3155/3155i cell phone through my cellular company. It was not included in a plan, I paid full price which was 150.00 for the phone because I liked the style. I do not carry insurance on my phones, because I take care of them. Within 2 months of having it, it began to fall apart at the hinges. With out having insurance my cell company could not replace it. Nokia offers a 1 year warranty on their phones as long as damage is not physical. When I reported to them that the phone was falling apart I was told I had to pay to have the phone fixed. I was told that I had to have dropped the phone for it to come apart at the hinges.

Not only have I never dropped or mistreated my phone, but I was extemely offended by the accusation. I have researched user reviews over the internet and there are a million other people having the same problem with their phone and also have been told the same thing as I by Nokia. If there are this many people with the same problem I feel that particular phone model should be recalled. I am now sitting with a phone that has completely fallen apart and basically threw 150.00 in the garbage can. I would appreciate having this matter looked into. You will find there are many complaints by other users. Only when I confronted Nokis with it, they said they had not had any. Thank you for your time.

Mark of Central Point, OR October 3, 2006

When the Nokia 6030 cell phone is in use the "speaker phone key" is located under your index finger and the speaker phone function has been activated unknowingly resulting in extremly loud volumes.

Elizabeth of Delphos, OH September 18, 2006

I have been notifyed that my cell phone will be shut off TODAY unless I put more time on it. I did that more than a week ago and it is good until Nov. 24 06.The young lady that I talked to or should day tried to talk to tho very polite couldn't speak english plain enough for me to understand. Why when I live in the United States of America do I have to push 1 for English? Shouldn't it be push 1 for some other language? Please if you are insisting on hiring people from another country at least make sure they can be understood by your customers.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |