Complain about a product or service

Nokia

Stanley of Fairfax Station, VA April 29, 2001

Purchase Nokia 8260 on 1/20/01 and mailed Nokia 50 rebate form and receipt. They claim to have never received it. I complained to customer service to no avail.

Jane of Vina, CA March 6, 2001

I purchased 2 Nokia model 8260 phones in November, 2000, and was supposed to receive a 50.00 ATM Rebate Card. I sent in all of the required information in the time required and to date have not received any rebate.

Joe of Newport, WA January 2, 2001

I bought my phone on 11-26-00. I mostly have used the phone for about 2 minutes. However the first three weekends where I have extended time to use the Nokia I developed bad headaches and become stomach sick while using the phone after about seven minutes. I used it for 30 minutes the second time and became headache sick and stomach sick for 12 hours. I tried the phone in two days after use for seven minutes and stared to become ill again while using the phone. My wife is a physician assistant and has been witness to these events.

Sandra of Brooklyn, NY December 28, 2000

I purchased a Nokia AT&T Wirless Cell Phone on 9/4/00 and a big part of the reason was because of the 50.00 rebate offer and a 25.00 Old Navy Gift Certificate. It stated on the form that it would take approximately 8 weeks. It has now been almost 4 months and I have yet to receive my rebate and gift certificate. I have called several times and each time was told that at first my claim was denied but they couldn't tell me why. I told them I sent all the information they requested which I kept copies of and they told me they would have it re-evaluated. I called back again and was told the same thing time a couple of weeks later.

Tim, the supervisor, told me that he was going to put the spreadsheet through and that I should be receiving a check in a couple of weeks. We are now talking the middle of January 2001. It has been frustrating to say the least. I don't know if this is a scam but I feel I have been treated unfairly. Why should I have to go through this when it's obvious to me they are making errors. It's ashame I'm being treated this way because I will never purchase a phone/service through them again. All I want is what was offered. That's all I am asking for.

Martin of Dallas, TX August 4, 2000

After openning my business 5 years ago, I began using my phone between 1000 and 2500 minutes per month. About 6 months ago I stated having ear pains. I purchased "hands-free" kits and althugh 2 models helped me 2 models would actually make it worse. Now I purchased the speakerphone type. However when I use my phone next to my ear for over 15 minutes a day I have strong ear pains during the evening. I'm somewhat concerned and plan to have studies done soon. Sites like yours are helping me understand the situation a little better.

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