Harry of New Hyde Park, NY, writes:
I purchased a cell phone in June of 1999 at Office Depot in Farmingdale. After hearing about additional roaming charges that could be tacked onto a monthly bill I decided to go with Omnipoint because of their prepaid plan. The first couple of months of service there was no problem. The trouble started the end of August.

At first the problem was that when I made a call the person that I called could not hear my voice, but I could hear theirs. However if someone called me everything was perfectly fine. I immediatly called Omnipoint customer service and was told that there was a problem in my area and it would be cleared up in a few days.

Well, it wasn't. To make matters worse, now no one can hear me if they call me either. This has been going on three months now and noone in Omnipoint's customer service can do anything. They just say they'll write up a trouble ticket and get back to me. Of course they have never gotton back to me. When i really got upset with a rep, after being on hold for 30mins, they told me that since Omnipoint was bought by Voicestream they have been having these problems often.