Opticom works hand-in-glove with ZPDI and other cram enablers to rip off unsuspecting consumers across the land. The third leg of the triangle? It's the hospitals, hotels, schools, airports, prisons and other institutions who contract with these companies to hijack long-distance calls made from their room phones and pay phones.
Neisha of Texarkana, TX May 22, 2006
This service has placed a charge on my regular phone bill for 28.52. I have tried on 4 occasions to reach Opticom and have been on hold each time for almost twenty minutes until the line goes dead. I do not feel that this company is justified in charging me long distance for a local call.
I refuse to pay this charge without any opportunity to discuss it
Sharon of Soperton, GA May 5, 2006
My sister-in-law called me collect from MS and when I received my phone bill, I was charged 52.01 for an 8-minute call. When I called Opticom, a man told me that the rates are satisfactory with the FCC and there was nothing they would do for me.
Rebecca of Fairhope, AL May 5, 2006
My daughter, traveling to Alabama from Texas, called me collect from a Days Inn in Vicksburg, MS. The conversation lasted approximately 2-3 minutes maximum. Opticom charged my phone statement 50.82 for an 8 min. collect call.
The charge for the collect call is EXCESSIVE and the length of the phone conversation is disputed. I advised Opticom by letter but have not gotten a reply.
Kristen of Kingston, TN April 16, 2006
I have been falsely charged amounting to 500 for phone calls by Opticom. They need to be removed.
Selene of Lake Worth, FL April 11, 2006
My son called me collect three times from Ft Leonard Wood Missouri (Army Base) for a total of 30 minutes. The bill was 150.00!
Linda of Wellsboro, PA March 29, 2006
I received a collect call from a person with the exact same name as a client of mine. After a few seconds, I realized I had accepted a call from someone I did not know and the call ended within a minute.
I received a bill from my local phone company with additional charges totally 36.56 for that collect call. I called Opticom and explained that the call was a wrong number. The FLOOR SUPERVISOR said that before I accepted the charges I should have asked how much it would cost.
He also said that the minimum is a 4 minute, 33.54 charge (plus taxes).
Robert of Memphis, TN March 14, 2006
I used a pay phone in Charlottesville, VA to call my wife collect. At no time was I told the rate per minute.
I talked 8 minutes and the Opticom bill was 50.14! That is 6.00 per minute!!!
Johnny of Woodstock, GA March 9, 2006
I received a statement from Bellsouth stating: "The following Service Provider(s) have notified Bellsouth that they are billing new services on your bill this month: The newly added Service Provider is OPTICOM showing Direct Dialed Calls and Collect Calls" for my second phone line. It showed calls that I did not make and all were on Febuary 26, 2006 (total of 15 calls).
Total minutes were 217 for a total charge of 313.73. Opticom stated that these were collect calls "from our house and to our house"!!!!!
I have never had OPTICOM as a Service Provider and do not understand how they were added to my service.
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