Primo Communications

Durdica of Lawrenceville, GA November 1, 2009

I was using Primo for long distance calls to Serbia and Croatia for several months. The bill was getting higher every month and I started timimg our phone calls. Every call we made was doubled and there were many calls that we did not make at the time we were not at home. After contacting their customer service, faxing everything four times, writing a letter and paying for the calls we made, they are still charging us more and more every months and we cancelled their service 10 months ago.

Gilbert of Shoreline, WA October 16, 2009

Primo communications has been our long distance telephone service. My wife is from Romania, so she calls home to talk to her family everyday. We use this long distance phone company because they offered a good rate per minute to call to Romania. Several months ago our monthly bill started increasing every month, yet my wife was not increasing the number of calls she was making during those months. Finally last month we took serious notice of our monthly bill to find out why the increase. Primo communications has been charging us for calls that we have not been making literally hundreds of calls over last several months. For example they charge us for making calls to Romania during hours that we are both at work. They charge us for making calls to Romania when we were both on vacation in Romania if you can believe that! Every month they charge us for many calls that we did not make, and we can easily prove this.

This is not computer error, or a mistake. This company is intentionally billing us for calls we did not make to increase the amount of money they receive from us. Please let us send you copies of our bills, and you can easily see that we could not possibly make all the calls they charge us for every month. Again, for example in the months of February, March, April 2009 they charged us for making 7, 8, even 9 calls a day to Romania. This is ridicules, my wife never calls Romania more the 2 times in one day, and most days she only calls once. We can show you example after example were they billed us for calls made at 5:00am-6:00am Romanian time. My wife would never call many times at these hours! There are many obvious reasons why we would not make the calls they are billing us for. Please we need help. We have been paying for hundreds of calls we did not make.

Maria of Anaheim, CA August 31, 2007

I AM A NEW CLIENT TO THIS COMPANY AND THEY FAILED TO KEEP THE INITIALE RATES I WAS PROMISSED AND ALSO THEY SENT ME A BILL AND ON THE BILL THERE IS ANOTHER'S PERSON NAME,NOT MINE.I CONTACTED THE COMPANY ON 8/30/07 WITH MY COMPLAINS AND THEY SAID THEY'LL FIX THE NAME AND THE RATES, THEY GAVE ME A CREDIT IN THE AMMOUNT OF 16.72.

ON 8/31/07 I CALLED THEM BACK BECAUSE I DECIDED NOT TO STAY WITH A COMPANY THAT MESSES THE FIRST BILL AND THEY TOLD ME IF I CANCEL THE ACCOUNT THEY WILL HAVE ME PAY HIGHER RATE ON THE LAST BILL AND CHARGE ME BACK FOR THE CREDIT THEY GAVE ME.I EXPLAINED THAT I SHOULD HAVE NOT BEEN BILLED THAT AMMOUNT,IF THEY WOULD HAVE KEEP THE RATES THEY PROMISED WHEN I OPENED THE ACCOUNT.

THEY REFUSE TO WORK WITH ME TREATENING TO SEND ME TO COLLECTION FOR THE CREDIT THEY GAVE ME, IF I DON'T STAY WITH THEIR COMPANY . I DON'T EVEN HAVE AN OUTSTANDING BALLANCE AND I PAID OVER THE PHONE YESTERDAY WITH MY CREDIT CARD.

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