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Samsung Cell Phones

Ken of Dickinson, TX November 20, 2009

I purchased a samsung phone at Wal-Mart on 100209, less than a month later the LCD screen stopped working, I sent the phone to the service center for repair and was notified later the charge would be 85.00 dollars because Samsung doesnt warranty the LCD, they manufacture it but dont warranty, shows you how much confidence they have in their products, the phonje lasted less than 2 months before going out, I have a Motorola phone thats 5 years old and still works perfectly.

Sal of san diego, CA July 24, 2009

I have a Samsung M300 cell phone obtained from Sprint about 18 months ago. Today, 7/23/09, I was sitting at my computer when I heard a muffled pop. Almost immediately I could smell smoke and saw smoke coming from the pocket of my shorts where the cell phone was. The cell phone battery had exploded.

As a result of the cell phone battery exploding the heat from the battery burned a hole through my pocket. As I stood up pieces of the phone fell to the floor and left 2 burn marks on the rug. Although I could feel the heat on my leg I was fortunate that I was not burned. Just a few leg hairs singed. I am now without a cell phone and I am not due for a free replacement until October. Do I have any recourse?

Mike of New York, NY June 24, 2009

I purchased a Samsung Rant cell phone last year (December 2008). On June 7th, 2009, after only six months of operation, the phone lost its ability to charge. At first, I thought it was the charger, so I bought a new charger and tried to charge the phone with that. When that didn't work, I figured something was wrong with the charge connector on the phone, and that it would be a good idea to call Samsung to get it repaired.

I called the Samsung technical support number. After two days of two attempts (the first attempt failed because the rep didn't properly key-in the RMA information and I never got the email with the UPS return label), I got the UPS label finally emailed to me. I shipped the phone to Samsung. After about 2 weeks of silence, I called their customer support line again. They assured me that the phone was being repaired and should be ready next week. More silence.

I called again on June 23rd. This was now my 4th call into Samsung. This time, the rep told me that the latest update was that the phone is currently being repaired. They are in the process of replacing the LCD on the phone. The LCD screen? That sounded very odd since that had nothing to do with my problem but ok I figured the manufacturer knows best what to do.

I asked for an ETA again. Again, the same thing they told me a week ago: it will be available within 2-3 weeks from today, excluding Saturdays and Sundays. Now at this point, I figured ok, this is going to take a while, so I dug up an old 2003 Sanyo phone I had laying around, and reactivated cell service on this old phone, so that I could at least have cell service while they took their sweet time fixing my Samsung Rant phone. Interestingly though, about 30 minutes after that call, I got an email saying that the repair has been completed! Here's is the content of that email: Dear **** ********, Thank you for your patience. Your product was shipped on 06/23/2009 at 13:13 EST. BER (Beyond economical Repair) Comments: Your phone is damaged beyond economical repair in the form of a warped board, or missing or damaged components. The factory warranty has been voided. Thank you. Samsung Electronics America

When I saw that email, I could not believe my eyes! Instead of fixing the phone, Samsung broke the LCD, and waived off my phone as being beyond repair! Never mind that the phone was in working condition when I sent it in. The only thing wrong with this phone was that it wasn't charging! When I would charge my battery inside my coworker's phone, everything worked fine. There was no reason to break my phone, Samsung.

They are now shipping the dead phone back to me, and I can track its progress on the UPS tracker. How wonderful...

I called customer support once more today after I got that email and was able to get the issue escalated to level2 supervisor. The supervisor was not helpful at all. She kept telling me that my LCD was broken. I kept telling her my phone was perfectly healthy when I sent it in, save for the charging problem. But she kept insisting that there was something wrong with the LCD and that they had to replace the screen on the phone, and that now it was broken. After half an hour of arguing back and forth I gave up. This is going no where. In conclusion, I wanted to say that, in the past, I have been impressed with Samsung products. Ironically, I have purchased an LCD monitor from them, many years ago, and have been very happy with it for many years, never had a problem. But now that I have learned what their customer support is like, I do not think I will be buying anything else from Samsung ever again. Why take the chance? Total economic damages estimated at 400 I also have decided to forward this letter to their corporate headquarter guys, the addresses of which I found from another poster on another forum, who was in deeper shiite that I (he had purchased an expensive LCD which broke down and was having similar issues with the support. At least my phone was _only_ 400...) Just trying to raise awareness and protect other people from falling into the same trap here... If anyone's customer support experience parallels mine, feel free to write to their corporate guys, as well: Mr. Yoon-Woo Lee, Vice Chairman Samsung Electronics America, Inc. 105 Challenger Rd Ste 1 Ridgefield Park, NJ, 07660 and Mr. Dong-Jin Oh, President Samsung Electronics America, Inc. 105 Challenger Rd Ste 1 Ridgefield Park, NJ, 07660

Luis of Houston, TX January 30, 2009

After only 45 days of normal use, the keyboard on my Epix phone paint wore off and according to Samsung this obvious defect of manufacture is not covered under the warranty

Have a defective phone and if I want it repaired, I must send it to the factory, pay for a new keyboard and be without service for 4 to 6 weeks

Mark of Philadelphia, PA October 4, 2008

I have been using cellphones for eight years or so... but about four years ago I began a long distance relationship with someone. I was using the cellphone quite a bit at night time, for hours at a time, every single day. Nowadays I don't use the phone as much, however in the past month or so, whenever I do use my cellphone, the entire right side of my head starts to feel pressure. Even If I hang the phone up, hours later the pain is still there. I tried switching ears but now the same thing happens to the other side of my face.

I only use speakerphone now, but any cellphone that I use causes the right side of my head to hurt. This is atrocious and people need to know about this!! Can we combat this in any way with low radiation cellphones?

Amy of Los Angeles, CA May 15, 2008

At 1:15AM I awoke from the smoke in my room. I look to see where the smoke was coming from and it was from my phone which was on my bed. The phone battery exploded, melting the entire back portion of the phone as well as damage to my mattress.

Luckily, no one got hurt however it has cause mental trauma; I am literally nervous holding any cell phones not to mention seeing any battery related items such as chargers!! The mattress was bought last year and it is entirely gone; stains of the plastic from the phone that was melted and ashes!

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