Complain about a product or service

The Signal Insurance

Teresa of Chester, VA February 23, 2006

Teresa of Chester, VA (02/23/06)
I purchased insurance on my son's cell phone with the understanding that if anything happened to the phone it would be replaced. The charger will not stay in the phone, so the battery will not charge and is unusable. 

I called Signal to make a claim and was advised (after the insurance company spoke with my 17 year old son) that there was no incident of him dropping the phone so it was not covered.  I questioned that if the charger will not stay in the phone, even if we don't know exactly how it happened, it's still broken. I also asked what if it broke because my son was pushing the charger in too far into the phone and they responded that that would be normal wear and tear, not an accident.  How can it be normal wear and tear when the phone is only 6 months old?

Sadly, if my son had lied and said he dropped the phone it would have been covered.

Yvonne of Arlington, VA January 20, 2006

Yvonne of Arlington, VA (01/20/06)
Signal replaced my broken phone. I mailed the broken phone to them in their envelope with their label. This was three months ago and they still haven't received it.

Shortly after the replacement phone was received, we cancelled this phone # on our Nextel account and I am offering to send the replacement phone back to them to offset the broken phone that was either lost in the mail OR not recorded as being received, but they say they can't accept it.  They want their 200 + 50 late fee because they haven't received the original phone.

After reading the other complaints and speaking to usually rude people at Signal, I don't see why Nextel keeps using them.

Scott of Clayton, NC January 13, 2006

Scott of Clayton, NC (01/13/06)
My son's phone was stolen from a school locker room on 1/9/06. On 1/10/06 he was allowed by Signal to file the claim, he is only 14 years old.

When he filed the claim he reported the wrong model of phone, and when I faxed over the proof of purchase it was different from what he reported, so they denied the claim. Since my name is on the account, I argued that Signal should not have let him start a claim (the Signal rep said they only require the customer to know the billing address on the account to start a claim).

After several calls and conversations with two supervisors I hit a dead end. I argued that the bottom line was a I760 phone was stolen and I even have a police report to validate this.  But since the wrong phone was originally reported the claim has been refused and I have no course of action.

So after paying three years worth of insurance without a claim, they are refusing to replace the phone because we reported the wrong model phone.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |