|
Christopher of Alexandria VA (05/12/08)
I purchased a sidekick phone from Simply Wireless kiosk in Springfield VA on 11/26/2007, on 12/03/07 I exchanged it for a deluxe sidekick which was an additional $52.50 to make my total $262.49 I returned this on 12/09/2007 (14days), I called Tmobile and deactivated my service this same day, the service rep let me speak with Tmobile to do this, I was asked why I wanted to cancel service and responded that I did not like the reception and the representative from Tmobile said she cancelled my service.
Next the representative (Jawid)of Simply wireless processed my equipment return, he gave me an reciept showing $209.99, I responded that the refund amount was incorrect and should be $262.49 missing the additional amount &52.50 charge on 12/03/2007 for the deluxe model, he replied, they got confused and he would get it fixed and he could not reach some office to get it corrected so I returned the next day with all my receipts to get my refund and this did not happen it took me four different visits and a couple of phone calls to get my &52.50 which I finally recieved 2/4/2008. I do not know if this incorrect refund amount caused TMobile to continue to bill me which I had to contact on multiple occasions to dispute, finally on 2/1/2008, TMobile representative Laura F entered memo stating consumer returned phone on 12/09/07 verified by Dale (Simply Wireless) and his date for our service is 11/26/2007 - 12/09/2007 (14days) she also adjusted the incorrect bills, removed the activation charges.
Now on 05/01/2008 I received a letter from Simply Wireless stating I owe them $220.00 for not abiding by their contract and that I had service with Tmobile 11/26/2007 - 2/01/2008 (67days), I sent them an email stating that I had in fact abided by the terms of the contract, I received no reply, I then sent an 2nd email and received a reply:
Our records shows that you activated your phone on 11/26/08 and deactivated your SideKick Unlimited plan on 2/1/08. Your phone was on service for 67 days before the plan was taken off. So, if you returned the phone but didnt deactivate the service before the remorse period. (14 days) Then youre still liable for the fee. Please give me a call on my line below if you have any other questions or concerns.
I called and explained how TMobile recognized that my period of service was 11/26/2007 - 12/09/2007 and honored it by not charging me for any period beyond 12/09/2007 or any early termination fee and credited my activation fee, I also told him that I could fax him a bill from Tmobile showing my period on service, he said he would not accept this and that I would have to get a letter from Tmobile with that information. I contacted Tmobile for this information but received a fax number Customer Relations unit would have to provide this information, so I awaiting the results of this. Its obvious that Simply Wireless wants to have it their way, he does not even know the date as he stated in his letter 11/26/2008 which is future dated, should be 11/26/2007 which shows a pattern how Simply Wireless seems to make many mistakes but want admit to them. I believe Simply wireless or some person should have something reported to their credit since it took over 2 months to receive my correct refund.
I am a Marine veteran, which I have some stress related issues at this time and really dont need this hassel especially since I went to alot just to get it corrected. The treat of putting this on my credit has upset me and would do great damage with me appling for loans for my son who is graduating this June and needs to attend college, The phone call to the man who denied my request to speak with a manager/supervisor is upsetting to say the least.
Heather of Hubert NC (05/02/08)
My husband and I purchased two phones along with service with Alltel as our provider but thru the Simply Wireless kiosk in the mall back in late November. There were several things over the course of the past few months that we have found to not be accurate as to what we were explained from our saleswomen to the acutal Alltel policy. However, we dealt with it and made verbal complaints to Alltel.
However, yesterday I was cking my checking account balance online like I do regularly and found that $800 was pending a transaction to Simply Wireless. I could not get my bank to stop payment even though this was an unauthorized transaction, they explained that I had to file a dispute (which Im in the process of)and have Simply Wireless agree to release the funds (CAN U BELIEVE THAT!!).
I contacted Simply Wireless and asked what this was all about and they explained that Alltel suspended my service and pursuant to my contract they (Alltel) authorized Simply Wireless to debt my checking account these fees ($400 per phone). My service had never been suspended! I contacted Alltel several times and every representative that I spoke with said Alltel never authorized any transactions and that they wouldnt fax Simply Wireless any information of the sort and relayed to me that I needed to file a criminal suit. I filed a police report yesterday and will be closing that cking account today. When I made the report to my local Sheriff's department, the officer explained that he had several complaints regarding Simply Wireless and suggested I file a civil suit. He also referred me to this site.
I'm currently out $800 until I finish filing this dispute claim or go to small claims. I also have had to cease all transactions thru this account b/c we are afraid they will debt it again and my bank will not help me stop them!
John of Alexandria VA (04/29/08)
In October 2007 I purchased a 2 year cell-phone contract with T-Mobile in good faith at one of the Simply Wireless stands at Landmark Mall Alexandria. However, the phone did not work well because I could not use the voice mail set-up. I tried to fix it with T-Mobiles phone help assistanc, but they could not fix it and referred me back to Simply Wireless, the dealer. I went back to the Simply Wireless stand at landmark, but they could not fix it either.
When I reported this to T-Mobile, I again did not get any help with my problem. I returned to the Simply Wireless stand at Landmark again and told the manager there that I wanted to return the phone that was given to me with the contract. He said that he did not want to take the phone back because it was past the 14-day buyers remorse period and that I had to deal with T-Mobile. Since T-Mobile did not help, I canceled my contract with them in December 2007, for which T-Mobile then charged me US$200.
I complained to T-Mobile for several months after that, and it was not until I complained to the CEO that in April 2008 they finally recognized my problem and annulled their fine for contract breach. Meanwhile, out of the blue and without warning, Simply Wireless sent me a letter on March 7 08 charging me US$400 for breaking their contract. However, their template letter also states that if I recieved their letter in error, I could write to the collection department within ten days. I did so on March 14-08, stating that the phone was unused at my residence and offered again to return it to them I sent my letter with certified mail and signed return receipt, which I got.
I never heard from Simply Wireless but I understand they charged my credit card for the US$400 fine anyway: I refuse to accept this. In particular because T-Mobile also recognized that the charge for breach of their contract should not apply. Both contracts of T-mobile and Simply Wireless are legally completely biased to the companies and leave no room for the customers if something goes wrong with the phones. The Simply Wireless contract makes you even sign the statement that they have the right to withdraw the US$400 fine from your credit card if you stop the contract before its expiration of 2 years. In my view, these type of contracts are illegal.
I signed them because I did not think I would have a problem using their phone. I was wrong. Consumers should not be harassed with these contracts and both companies do. They are set up to harass the consumer if the consumer does not pay for whatever reason. I don't like harassment but if this is what the companies must do to recover their costs if consumers don't perform, it may be legal. But I do not accept this if the companies themselves are wrong. Simply wireless is a bad company for that reason and Consumeraffairscom should let anyone know who wants to buy their phones that they do not accept these contracts because they are not consumer oriented.
Simply Wireless charged me US$400, although it was the phone they sold me that did not work and they could not fix.
Jeanne of Goleta CA (04/07/08)
Simply Wireless charged me $200 illegally claiming that I didn't comply to their rules. I disputed and won. Then Chase Cardmember Services made me dispute it again and even though they know that the charge is illegal they now say I have to pay it, stating that Simply Wireless won't respond and they can't make them. They are now adding on ongoing finance and late fees because I refuse to pay feeling that to pay the bill would to be allowing a fraudulant company to steel from me.
Now at $232.21 and growing
Ken of Seven Springs NC (02/17/08)
In November 2007, My friend purchased me a T-Mobile Sidekick LX as a gift. This phone is an upgrade to my old account and I requested for a change from old number (VA) to new number (NC). The fee was $15.00. I have been with T-Mobile since May 2003 so this is same account with new number and new phone. Oddly, I received a billing statement from Spring Wireless with this same new number so I contacted Sprint Wireless and asked the Rep what kind of phone did I own?
When the rep. pulled up my account, she couldn't find any device on the database and when she learned that this number is with T-Mobile using the Sidekick LX. The Rep. told me to disregard my billing statement and that no futher action was needed. So I discard the statement. Two weeks ago, I received a letter from Simply Wireless, Inc. Collection Department demanding a payment of $400.00 and in a letter, they were very rude saying that I SIGNED the contract (in a very strong statement) blah blah that I need to pay up $400.
Kathleen of Little Canada MN (01/12/08)
I purchased a Sony Ericson phone from NOT SO Simply WIRELESS and was told I sent the rebate in late. Was also told they would be sending me documentation of late arrival. I called a month later looking for the documentation, and I was told that they would not be sending it after all. They said I needed to send the proof that I mailed it on time. Who sends rebate certified mail?
I am still waiting for my $50.
James of Staten Island NY (01/17/07)
I purchased two phones in 2/06 and was entitled to a 6 month and 9 month rebate of $50.00 each, so a total of 200.00. I submitted all of the required documentation for the 6- month rebate in 8/06. When I didn't receive anything by 11/06 I questioned the rebate and found out they rejected it because I didn't send a recent bill (which I did), so I sent another current bill, they said it was OK and re-submitted.
In 1/07 they said they were rejecting again for duplicate submission because you can't collect for two phones for one line. I met all requirements on time but they are using various reasons they make up to not pay. I am out $200.00 for phones I wouldn't have purchased without the rebates.
Liana of Pompano Beach FL (12/21/06)
I never saw any rebate money with Simply Wireless. But what is even more shocking is that the phone I purchased from this company has no warranty because it is a European phone. What is aggravating is, this company did not disclose that the phone has no warranty. I wonder how many of these phones they have sold. My phone does not work and I could not get it serviced by Motorola.
Robin of Danville CA (12/19/06)
I am owed $125 worth of rebates.
Linda of West Palm Beach FL (12/07/06)
I have submitted all the paper work for this company to send me my rebate and they are finding every excuse not to send me my rebate. I think this company is a scam. I did find a way to out smart them.
Rick of Wylie TX (10/22/06)
As others have mentioned, I purchased 4 Motorola Razr phones with the understanding that with my family plan Cingular plan purchase, phones would be free after filing rebate forms. After filing the first set of forms, was told I was only eligble for 1 phone, but that my rebate was received late. To date have not received any rebates
My 4 free phones have cost me $799.96, in which I have received no reimburshment.
Scott of Los Angeles CA (09/07/06)
I bought a cell phone with a 14 day return policy. The phone was defective and didn't work properly. On the 14th day I tried to return it and they refused. They said is had been 15 days from the purchase date, because they counted the day of purchase as 1 day later. How is this possible??? 14 days from the purchase date as the contract reads, is 14 days later, counting forward. For their reasoning to stand their contract should read 14 day return policy, counting the day of purchase or something to this effect, correct?.
Norio of Annapolis MD (06/06/06)
Purchased Cingular Cell phone service Feb 4, 2006 from reseller Simply Wireless Inc. On May 20 received a letter dated May 17 which was a aggressive, threatening and bully message of invoking charges for none compliance of the purhase agreement. Responded via email May 20 per Simply Wireless Inc instructions and have not had a response. I have documentation in the form of invoices from Cingular which demonstrates continual sevice and uninterrupted service without changes to the agreement plans from a period of Feb 4, 2006 through the May 2006 billing period. Service remains active and unchanged. What is a mystery is why Simply Wireless Inc. didn't Simply call my cell phone to see if it was still active. If it was active a Simple call to Cingular's customer service line which has a vendor option and verified the status of my particular service.
It is clear that the Simply Wireless has a crippled internal data/record keeping system and/or non-coherent information system between themselves and their cell phone providers. I happen to be a senior citizen and was hospitalized. Among the other patients were dozens of US military personnel with severe wounds (mostly lost limbs). Simply Wireless has kiosks located at least one Militay Exchange. It is easy to imagine this Shoot First take no ememies could or have been taken against infirmed seniors who are not ambulatory as I am or dependent families of our servicemen in combat operations or hospitalized. The consequences to me was just annoying and about 2 days of check records and researching the background of Simply Wireless via data bases, state tax offices, and various consumer agencies which may find this my experience of interest beyond compliance of state laws or regulations.
H.B of Dundee MS (05/22/06)
BEWARE OF ANY PURCHASE FROM THIS COMPANY INVOLVING A REBATE! On 3/27/06, I filed a 6-month $75 rebate application for a Motorola cellphone. After submitting proper documentation and waiting several weeks, I contacted their rebate fulfillment service (simplywireless.rebatestatus.com) and was told the documentation had not been received. Subsequent e-mails elicited the response that I had not submitted all the required documentation and am therefore ineligible for the rebate (this despite the fact I had Xeroxes of all the required documentation). E-mails to Simply Wireless result only in repetitious replies to check with the rebate fulfillment center, which then results in more evasive e-mail boilerplate.
It's obvious that this company uses these rebates to sell its products at an inflated up-front price, then does everything possible to avoid paying the rebates. While their Web site boasts that they put a premium on exceptional customer service -- not only do we provide excellent customer service during the sales process, but we maintain the relationship once the sale is complete and brags that they have over 300 sub-dealers and are the largest wireless seller on the Home Shopping Network, selling as many as 17,000 phones in one day, the reality is that their exceptional customer service is basically a royal runaround. There are numerous complaints on the Internet about this company's rebates (which I, alas, discovered after the fact).
Loss of promised $75 six-month rebate and I expect the same thing when I file an application for another $75 1-year rebate in September.
Linda of Burien WA (05/17/05)
On 11 May 05, I received form letter offering an free update cellphone as a Best Customer Appreciation. I called and talked to Bridget who seemed unaware of offer, but glad to help. She had to check my credit after we had discussed the plan and costs which she said would take a few minutes. After 20 minutes on hold, I hung up and called back. The young man said he would check. He returned to the phone and said that because of the merger with AT&T and Cingular, my phone number could not be migitated to this offer.
I asked what that meant. He said that the Federal Government made certain numbers stay with AT&T so that Cingular would not have a monopoly. I was not eligible for the plan. This was very upsetting to me. Why am I sending my payments to Cingular if I don't belong to them? Where is AT&T? I can't locate a mailing address anywhere, so far. My two granddaughters, whom I have raised, are in college and use the cellphones. They were so excited about getting new phones as they said the other kids at school laugh at them because they have such old fashioned phones, over two years old!
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
