Complain about a product or service

Simply Wireless

John of Alexandria, VA April 29, 2008

In October 2007 I purchased a 2 year cell-phone contract with T-Mobile in good faith at one of the Simply Wireless stands at Landmark Mall Alexandria. However, the phone did not work well because I could not use the voice mail set-up. I tried to fix it with T-Mobiles phone help assistanc, but they could not fix it and referred me back to Simply Wireless, the dealer. I went back to the Simply Wireless stand at landmark, but they could not fix it either.

When I reported this to T-Mobile, I again did not get any help with my problem. I returned to the Simply Wireless stand at Landmark again and told the manager there that I wanted to return the phone that was given to me with the contract. He said that he did not want to take the phone back because it was past the 14-day buyers remorse period and that I had to deal with T-Mobile. Since T-Mobile did not help, I canceled my contract with them in December 2007, for which T-Mobile then charged me US200.

I complained to T-Mobile for several months after that, and it was not until I complained to the CEO that in April 2008 they finally recognized my problem and annulled their fine for contract breach. Meanwhile, out of the blue and without warning, Simply Wireless sent me a letter on March 7 08 charging me US400 for breaking their contract. However, their template letter also states that if I recieved their letter in error, I could write to the collection department within ten days. I did so on March 14-08, stating that the phone was unused at my residence and offered again to return it to them I sent my letter with certified mail and signed return receipt, which I got.

I never heard from Simply Wireless but I understand they charged my credit card for the US400 fine anyway: I refuse to accept this. In particular because T-Mobile also recognized that the charge for breach of their contract should not apply. Both contracts of T-mobile and Simply Wireless are legally completely biased to the companies and leave no room for the customers if something goes wrong with the phones. The Simply Wireless contract makes you even sign the statement that they have the right to withdraw the US400 fine from your credit card if you stop the contract before its expiration of 2 years. In my view, these type of contracts are illegal.

I signed them because I did not think I would have a problem using their phone. I was wrong. Consumers should not be harassed with these contracts and both companies do. They are set up to harass the consumer if the consumer does not pay for whatever reason. I don't like harassment but if this is what the companies must do to recover their costs if consumers don't perform, it may be legal. But I do not accept this if the companies themselves are wrong. Simply wireless is a bad company for that reason and Consumeraffairscom should let anyone know who wants to buy their phones that they do not accept these contracts because they are not consumer oriented.

Simply Wireless charged me US400, although it was the phone they sold me that did not work and they could not fix.

Jeanne of Goleta, CA April 7, 2008

Simply Wireless charged me 200 illegally claiming that I didn't comply to their rules. I disputed and won. Then Chase Cardmember Services made me dispute it again and even though they know that the charge is illegal they now say I have to pay it, stating that Simply Wireless won't respond and they can't make them. They are now adding on ongoing finance and late fees because I refuse to pay feeling that to pay the bill would to be allowing a fraudulant company to steel from me.

Now at 232.21 and growing

Ken of Seven Springs, NC February 17, 2008

In November 2007, My friend purchased me a T-Mobile Sidekick LX as a gift. This phone is an upgrade to my old account and I requested for a change from old number (VA) to new number (NC). The fee was 15.00. I have been with T-Mobile since May 2003 so this is same account with new number and new phone. Oddly, I received a billing statement from Spring Wireless with this same new number so I contacted Sprint Wireless and asked the Rep what kind of phone did I own?

 When the rep. pulled up my account, she couldn't find any device on the database and when she learned that this number is with T-Mobile using the Sidekick LX. The Rep. told me to disregard my billing statement and that no futher action was needed. So I discard the statement. Two weeks ago, I received a letter from Simply Wireless, Inc. Collection Department demanding a payment of 400.00 and in a letter, they were very rude saying that I SIGNED the contract (in a very strong statement) blah blah that I need to pay up 400.

Kathleen of Little Canada, MN January 12, 2008

I purchased a Sony Ericson phone from NOT SO Simply WIRELESS and was told I sent the rebate in late. Was also told they would be sending me documentation of late arrival. I called a month later looking for the documentation, and I was told that they would not be sending it after all. They said I needed to send the proof that I mailed it on time. Who sends rebate certified mail?

I am still waiting for my 50.

James of Staten Island, NY January 17, 2007

I purchased two phones in 2/06 and was entitled to a 6 month and 9 month rebate of 50.00 each, so a total of 200.00. I submitted all of the required documentation for the 6- month rebate in 8/06. When I didn't receive anything by 11/06 I questioned the rebate and found out they rejected it because I didn't send a recent bill (which I did), so I sent another current bill, they said it was OK and re-submitted.

In 1/07 they said they were rejecting again for duplicate submission because you can't collect for two phones for one line. I met all requirements on time but they are using various reasons they make up to not pay. I am out 200.00 for phones I wouldn't have purchased without the rebates.

Liana of Pompano Beach, FL December 21, 2006

I never saw any rebate money with Simply Wireless. But what is even more shocking is that the phone I purchased from this company has no warranty because it is a European phone. What is aggravating is, this company did not disclose that the phone has no warranty. I wonder how many of these phones they have sold. My phone does not work and I could not get it serviced by Motorola.

Robin of Danville, CA December 19, 2006

I am owed 125 worth of rebates.

Linda of West Palm Beach, FL December 7, 2006

I have submitted all the paper work for this company to send me my rebate and they are finding every excuse not to send me my rebate. I think this company is a scam. I did find a way to out smart them.

Rick of Wylie, TX October 22, 2006

As others have mentioned, I purchased 4 Motorola Razr phones with the understanding that with my family plan Cingular plan purchase, phones would be free after filing rebate forms. After filing the first set of forms, was told I was only eligble for 1 phone, but that my rebate was received late. To date have not received any rebates

My 4 free phones have cost me 799.96, in which I have received no reimburshment.

Scott of Los Angeles, CA September 7, 2006

I bought a cell phone with a 14 day return policy. The phone was defective and didn't work properly. On the 14th day I tried to return it and they refused. They said is had been 15 days from the purchase date, because they counted the day of purchase as 1 day later. How is this possible??? 14 days from the purchase date as the contract reads, is 14 days later, counting forward. For their reasoning to stand their contract should read 14 day return policy, counting the day of purchase or something to this effect, correct?.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |