Skype

JOSEPH of SAINT AMANT , LA November 5, 2009

SKYPE has bean stealing from us. we had set our acount with skype with auto recharge. if ballance went below 2 they would automatically withdraw 10 from our bank account. before we started looking at our bank account online ,we would notice at the end of month when we get our bank stament that there were skype 10 charges we had no record of. at first i thought that maybe my wife forgot to tell me or that i forgot to write it down in our checkbook.

so i would just write it down and hope next month we remember.but next month same thing. i then decited to go ahead and set up so we could monitor our bank account online. that is when we saw skype withdrawals on our account not being credited on our skype account. i then blocked the auto recharge on our skype account and thought that now the stealing would stop, to my horra they continue to steal from our bank account. they just stole another 10 11/02/2009 i have tried to contact skype to resolve this problem, but have not got any responce.

Rose of cape town , South Africa November 1, 2009

Someone I know managed to break into my skype account and read all my previous chat histories. It is a huge invasion of privicy and he did this without knowing my password. Clearly there is a loop hole in skype security and I feel violated. This injustice has cause much disturbance and angst in my life.

Eddie of Ames, IA September 4, 2009

I paid for 12 worth of Skype Skypeout credit. As of August 2009 I still had 9.14 of unused Skype credit left. Feb 2009 I was sent an email that said I had to use my Skype Skypeout credit or loose it. I made a random SkypeOut call and used a few cents. 6 months later I got another email, the problem was that I had filtered all emails from phone companies to a folder and didn't see the Skype ultimatum email notice. I did see the final email that said I had 2 days left to use my Skype credit or loose it. My computer was having trouble and by the time I had reinstalled Skype it was past the 2 days and Skype took my credit. This was August 2009.

Wow! I didn't know a telephone company as large as Skype could just take your money. Wouldn't most telephone companies be required to send me back my money in the form of a check or credit me some way? Also, what kind of a telephone company has no way to call them? Amazing! If there is a phone number or email it is very hard to find.

The 9 isn't much, but if you multiply that by a million customers then it becomes a large amount. I just spent an hour trying to find a contact email or phone number or any type of form to ask for my credit back from Skype and there is none that I can find. All I would like is my 9.14 back from Skype, even in the form of a credit. I would still use Skype if they give me back my money. If I can't get back the Skype credit then I will not pay them any more money ever. I'm sure there are other Internet Telephone companies just as good as Skype that have published easy contact info.

Kenneth of Embarrass, MN August 23, 2009

This report was filed with our local police department. On July 22, 2009, Epoch.com deducted another 79.95 from our acccount. June 14, 2009 Re: Credit Card Fraud by EPOCH.COM & SKYPE My wife and I have a small checking account at the Credit Union. This account is used on a limited bases and unfortunately, I have not checked the statements or used the account lately. The unauthorized charges from EPOCH.COM., a credit card processing company started coming through on my account. There were additional unauthorized charges from other companies associated with EPOCH.COM. These companies have deducted a total of 778.56 in unauthorized charges.

I contacted EPOCH.COM about the charges and they advised the account was opened 10/15/2007. The charges are for an adult web site. The confirmation e-mail is lollingkent83@gmail and is not valid. The e-mail address is not mine and the IP address is available only to Law Enforcement. I have never signed up for an adult site. I found several complaints listed on the Internet pertaining to EPOCH.COM and it's associate companies. There are very similar complaints listed on the Internet. I am requesting the Sheriff's Office conduct an investigation and prosecute.

Tim of Franklin Lakes, NJ July 21, 2009

I purchasesd a wireless headset from this company online through their skype website. they took my order, gave me a product, and when i had problems with it they will not provide any information. they ignore all emails, they say on their website that they are not the manufacture of the product so they are not responsible for it and that I have to contact the other party but they won't tell me who it is. It's not on the receipt, the package or the manual provided with the unit. it's a complete shell game working with these people. there are thousands of people with the same problem. Most are probably kids that buy online. It's a total rip off.

DALILA of Brentwood, TN April 29, 2009

I was billed 59.50 which should not have been billed. I did not authorize this charge and due to your premature billing it has caused an over draft of which I have been debited 35.00 plus 5.00 per day until I cover it. Skype does not provide a customer service number nor do they make it easy to get help online. No way to cancel or get help, just endless unrelated questions and answers. I'm surprised of SKYPE's billing tactics. One would think they'd send out a notice of intent prior to billing. I have also filed a complaint with the Federal Trade Commission

DALILA of Brentwood, TN April 29, 2009

I was billed 59.50 which should not have been billed. I did not authorize this charge and due to your premature billing it has caused an over draft of which I have been debited 35.00 plus 5.00 per day until I cover it. Skype does not provide a customer service number nor do they make it easy to get help online. No way to cancel or get help, just endless unrelated questions and answers. I"m surprised of SKYPE's billing tactics. One would think they'd send out a notice of intent prior to billing. I have also filed a complaint with the Federal Trade Commission

Clive of Saquarema, OTHER March 25, 2009

Clive of Saquarema OTHER (03/25/09)
This is a message I hve recently sent to Skype. For some months I have been unable to access my number and contact list. When I open my account it shows a different name and a number somewhere in Europe. Nothing to do with me. I have sent many emails to [Skype] colleagues who supposedly deal with these problems. They either reply not addressing the problem or just dont reply. This situation has caused me a serious prejudice and I shall be taking this up with parent company: ebay. In the meantime [I want] my account is closed.

I have paid for a service I am unable to use and have had to resort to the public phone service which has cost 100s of extra . I have lost an invaluable contact list built up over years. Clients are unable to contact me via my Skypein No.

Benjamin of Chino Valley, AZ March 3, 2009

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