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Sprint PCS and the other cell-phone companies bury consumers in a constant barrage of "best deals" and "money-saving" specials. Trying to keep track of these constantly-changing plans is like trying to count grains of sand in the desert during a windstorm. One tenacious soul who has done so is Humaira of Berkeley, who wrote to Sprint in January 2001 seeking a clarification. Last we heard, there'd been no reply. Other complaints ...
Dayton of Kingsport TN (07/05/08)
On February 15, 2008 I sent equipment back to Sprint Nextel by US Mail in April 2008 I noticed a $ 200 charge on my cell phone bill. I called sprint and ask what it was for I was told it was for equipment that had not been returned I told them the date it was mailed and that I was disputing the charge. I have been paying for my cell services each and every month and before the due date I was told by sprint customer that as long as I paid my bill that my service would not be suspended because of the $ 200 dispute.
On June 22, 2008 my service was restricted by sprint it was however restored later that day but because of the $ 200 dispute and because my service was suspended they will not approve me for another line on my account
Because of the dispute sprint has noted my account as being hot lined and will not extend credit for another line.
Mike of Waldwick NJ (07/05/08)
In my complaint against sprint my problem may have gotten resolved but it took an email to get things moving assuming sprint didnt say things just to keep me as a customer-as of this writing my next bill with this jokers is due by friday 7/11-if I dont receive a bill from this guys I am very likely going to can these jokers pay the termination fees on 2 phones and just sell my existing phone either to a co-worker or on ebay-Sprint is not worth this headache. My biggest beef with these guys is when i called them, nobody knew what the extra $115 dollars was all about I am very suprised that it took an email to get this answered. To be told by there complaint department the person may not as understood the question-is nothing more then a complete an other cop out on there part-
with this existing Customer Service they may as well pack it in. Sprint may have been a good company once-since they took over Nextel its been all down hill.
Erika of Killeen TX (07/04/08)
first of all i am a sprint customer for over 5 years, 5 years of lies, fees, and contracts. it seems everytime theres a mistake, for me to have it fixed i have to agree to new contracts (thus why ive been with them so long)...
my fiance deployed to iraq earlier in the month and i called sprin to see if there was a phone i could add to my plan that was compatable with overseas usage in iraq- yes i specified the phone would be mailed there for a soldiers use. the associate told me the blackberry 8830 was the only phone ($549.99) andthe best plan for him overseas is the simply everything plan. this is to entail, free mobile to mobile, unlimited minutes,free unlimited internet use, free text,email,pic mail.... and no roaming fees and its great b/c he can use the gps when in the field. i was told there was no additional fees for any usage aside from the $100 a month fee.
come to find out this afternoon, that is not in any way true. i spoke to one rep. who said it was, got transfered to another who said it was not and it was $2.00 per minute for him to call anywhere and .99 for me to call him... another associate said that was wrong also and it was $2.49 per minute no matter who calls who. so i spoke to a supervisor who said she was sorry but there was nothing she can do.
i demanded that the phone conversation be listened to and granted. again i was told the same thing. this conversation lasted for 7 hours for a simple im sorry. i dont know when customer service started punishing customers for employee mistakes but i feel like for my inconvenience and having been lied to that i should be granted what i was sold- apparently they dont feel this way and a simple cancellation should be enough. who are they kidding? why should that be enough or exceptable?
7 hours of headaches, lies and disrespect. i seriously consider canceling the other 2 lines i have they dont deserve my loyalty or business anymore. luckily i can get refunded however had i not looked further into my purchase you can only imagine how much further my debt to them would have gone.
James of Anthony LA (07/03/08)
I have Sprint/Nextel cell phone service and on 5/15/08 I was preparing to leave on a cruise to Mexico from Tampa Fl. As I was concerned about my phone service on the cruise I contacted the Nextel help number on my phone and told them I was cruising to Cozumel Mexico and I was worried about roaming charges, I was very specific in my questions concerning roaming charges and I was advised by the Nextel rep that there would be no roaming charges and that my phone would either work or not work and that it would not go to a roaming mode.
As a result of this advise I left my phone on during the cruise and my family did receive calls while on the cruise. I later received my cell bill that contained over $200.00 in roaming charges. I contacted the Sprint dispute center and explained the matter and was advised the charges were justified and they would not remove them, I asked to speak with a supervisor ( this was 7/2/08) and I was transfered to a Jerry. He also said that he could not remove the charges. I explained that these charges were a result of the advise given to me by their staff and that the call should be recorded. He said that he is sorry I got bad advise and that he does not have the capability to call up any recorded conversations and gave me the number and address to the main office.
$201.96 in unexpected charges.
Bethany of Fraser MI (07/02/08)
We went on the fair and flexible plan with Sprint. We had free incoming, no roaming, free out of state. I noticed the bill had went pretty high (Over $400) and within a day the phone was shut off. Prior to paying the bill I decided I needed to find out why. Sprint with no explanation as to why, cancelled the free incoming calls on my account. They also cancelled roaming and out of state. An hour went by on the phone and no one could explain this error.
What amazed me even more was the fact that even though they admitted they made an error they would not credit the account beyond 60 days. Basically because I did not catch them stealing from me, They do not have to pay it back except for the theft that occured during the past 60 days. According to the Sprint manager we spoke with, This is legal and the laws say they do not have to pay any incorrect charges if it goes beyond 60 days.
So basically, Sprint can radomly change your plan, add fraudulant charges to your account and do this whenever they choose, because if you don't catch them stealing in the first 60 days they made more money off you.
The one phone is used for business, We have two. We do not know how much money was stolen through this fraulant business practice but we estimate it to be near a $1000. Our phone bill normally run around $140-$160. I was paying near $300 a month for the last several months. The free incoming was put in place back in/around December of 2007. So the theft could be well beyond $1000 I couldn't say for sure and Sprint obviously will not help me find out how much they have stolen.
Martin of Lawrence KS (07/01/08)
sprint has lied to me more than once. The first time they said they would give me a different plan and it would'nt cost no more but my bill doubled and they keep changing my plan when they want.
Richard of Santa Maria CA (06/30/08)
I discovered yesterday that someones sprint cellular bill has been being charged to my checking acct since Nov 2007. The total amount taken from my account is $896.70 I do not have an account with Sprint and I never have.
I called someone in your customer service dept and was told to have my bank reverse the money that was taken out of my acct. My bank told me they can only reverse charges made in the last 60 days. How do I get my money refunded? How do I find out who was charging their account to me and if it was just an error or fraud? the only reference I have on my bank statement is pynt dda to 3rd sprint sprntnextelivr reston vaus, the date was 06/24/08 and the amount was $130. The other charges have different numbers in the beginning and of course the monthly amount vary.
David of Payette ID (06/30/08)
Yes I chose Sprint as their cell phone service provider & man o man do I regret it ! Countless billing errors from Sprint that revolve month after month taking up so many of my lunch hrs I have lost count. I have spent a great deal of my valuable time simply disecting my bills online & on the phone with the folks at sprint, pointing out their errors & at 1st requesting politely that they fix them which they did, or at least said they were going to do.
Now several months into this with repeated billing errors & seemingly folks at Sprint that simply dont seem to give a hoot - I am way beyond fed up. Charges that are supposed to get reversed dont get reversed. Extra phone lines that dont even exist, extra min that were purchased ahead of time lost ? The list goes on & on.
I would dump Sprint yesterday if I didnt have to pay $200.00 per phone line to cancel my contract early. I feel like paying that $200 & making a big sign for the back of my pick up that says sprint cell phone users beware of fraud Is there any recourse on this ? I cannot beleive a company as large & afluent as Sprint is so messed up or seeminly doesnt give a dang about cust service. I feel they really dont care.
Stressed out beyond belief. I actually spent some time in the hospital with high blood pressure issues this last month 05/29/08 directly after spending some time on the phone with Sprint because my heart was wound up like a top.
Jack of Boynton Beach FL (06/28/08)
Enclosed my check for the bill May 1-to June 4 208 You write on page 5: Sprint Surcharges are rates we chose to collect to help defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by lawetc Personally I consider this a scam. [They] know that most people do not check telephone bills, so skirt the law by printing ( which no one reads), give the charge an official name and most suckers including myself ,who believe that an large company like Sprint has decency, and is not out to take advantage
wELL I WAS WRONG .even the composition of [their] language is ambiguous This is the first time that I have scrutinized [the] bill; I wonder how many years I have been nickel and dimes by [them]. [Sprint] further charged me for roaming...as I said I never checked your charges my contract, states no roaming charges. When phoned about the above charges a Mr. Robert said I must pay. Well I phoned again I told them outright this is a devious methodI was told not to pay What a company.
Maria of Rockaway NY (06/24/08)
What has not happend should be the question! Ever since they got together with nextel I have had nothing but trouble with them. The customer service is TERRIBLE I have to wait on hold for at least an hour just to get someone who either does'nt speak english, gives me an attitude, can't help me or just transfers me to someone else who can't help me. i have had so much trouble with my bills and when i finally get in contact with someone who is able to add and subtract it takes months for them to fix thier mistakes. recently both phones on my plan broke and it took days of being on the phone with every supervisor until they finally agreed to give me some sort of discount on thier very expensive, not so good phones.
when i recieved one of the phones it came broken, it never worked when i called sprint they wanted me to take the phone to a store and have a technician fix it. they would not give me a brand new phone. after, no exageration, 5 hours on the phone of being transfered to numerous departments that could not help me, being refused supervisors, they finally agreed to send a brand new phone. after two weeks of agrivation i come to find out that my contraact now expires in 2010. I have two phones on 1 plan but have 2 cancellation fees. I am so tired of paying so much money a month for nothing. I get terrible phone service, horrible customer service and the wonderful chore to go over my bill each month.
Hours beyond hours of my time. I have probably paid so much more then I had too because it is too aggrivating dealing with thier ill mannerd employees. I want nothing more then to be able to get out of my contract and go with a company that can offer me service better then this. I have to wait either 2 years or pay $400.
Mary of Garland TX (06/24/08)
Changed carriers, and was charged 3 early cancelation fees. Verified expiration of accounts in December 2007; verified expiration again in May 2008 -- was told everything is fine. Get a final bill in June and I am told that I extended my contract for one year due to a plan change. I called Sprint in March of 2008 to correct a billing error and due the way they had to correct the bill allowed them to call it a plan change and extend my contract without notify me that my contract was extended for one year on all my lines.
$700.00 bill
Peter of San Francisco CA (06/24/08)
Sprint reps are all out to appear to be Customer Advocates by selling Family Plans where you get more than one phone at a cheaper rate, better discount for the same price as a single plan. What they neglect to inform you is that each phone counts as a single cancellation fee. Translation: each phone is $200 to cancel the plan.
My second issue is that even if you want to stay with Sprint but change your family plan for a single plan you must pay the cancellation fee EVEN THOUGH you are remaining a Sprint customer. The only way around this is to purchase the higher priced family plan and sign another 2 year contract. There is NO deviation from this even after complaining to customer retention. I am so displeased with their sales tactic that I am willing to pay the DOUBLE cancellation fee to get away from Sprint.
$400.00, plus the cost of the new phone and multiple conversations (in vain) to Sprint Customer Retention.
Brian of Norfolk VA (06/23/08)
on 15 Apr 2008 i purchased a cell over the phone with sprint cusomer care for $191.00 with my credit card. I was later informed by sprint that the cell Phone was unable to be delieverd to my address since it was a united states naval vessel. I am currenetly on active duty in the united states naval service. I was told by cutermer care that my refund was placed on my sprint phone account as credit. I told them that this was unacceptable and to please refund these fund back to the credit card that it was charged to. I was told by sprint that this will happen on the next bill cycle (mid month. two plus months later and 15 phone later they has yet to completed as 23 Jun 2008. my request on a simple refund transaction.
while deployed over seas and having limmited access to phone service I spent more time on the phone with sprint trying to get my money back and less speaking to my wife and daughter. I have never experiance anything like this. I spent roughly 15 hours on the phone with these guys mostly on hold while the customer rep spoke with someone else at Sprint
Ms of San Diego CA (06/23/08)
I am using Sprint Wireless Air Card 595U (Sierra) in San Diego,Ca and other cities.The service claims I am connected, but constantly drops the connection. Explorer says check your connection. The Sprint window claims I am connected. Sprint Store claims everything is working alright (Checked x5). The service tech said off the record it's the Vista Windowsprogram compatability with there system. He said he uses Applewithout any problems. I did not recieve full disclosure of all there software compatability issues etc. The system shows I have 5 Bars at the place I use the system most. Please help, thankyou so much
Sandra of Leesburg FL (06/22/08)
Early termination fee of 200$ I have had this plan for 8 years, and the phone was due to expire on the contract by one week.
Lory of Des Moines IA (06/19/08)
I have had to contact Sprint on a monthly basis regarding over charges to my bill. When I attempted to cancel my service because if this horrible service I was charged over $600. After 7 representatives and 3 days, the $600 was waived AND I got an additional year tacked onto my contract!
My time as it usually takes from 45 minutes to an hour per call. Wasting money on poor service.
Mike of Waldwick NJ (06/19/08)
Over the last 2 months sprint failed to send me a bill for service. For the month of May and June have recieved no bills from, was charged late fees and out of now where they claimed I owed them an extra $106. As for the phone bills one was mailed later in may but that was after complaining to them enough times, about it. As for the news issue. It took an email to them to get things, moving where there so called consumer service reps couldnt answer my questions over the phone.
It got so bad that one rep tried to pin it on me, for knowing when my payment was due without seeing the bill, and the 2nd rep, couldnt give me a full answer on why I had owned them an extra $106 dollar-for this they cut that balance in half. And a personal favorite is when they tried to tell me that my folks who are seniors were receiving text messages, in which they were instructed to turn off the text feature on there phone. In all of my dealings with a Cell carrier this has to be the worst in the business since there stock is now under $8.20 per share.
Eutopia of Hampton VA (06/19/08)
I made a one time cell phone payment with my debit card on the Sprint website. Normally, we make payments inside of a Sprint store but we thought it would be convenient to make it online just one time only. After that they have been taking money out of my account without authorization. We have told them numerous times not to do that and they have told us that it wouldn't happen anymore. But it has. For two months now.
My husband is currently active duty in the Army and acquired this account with a military discount. We make our payments weather half payments until the bill is paid in full or payments made in full. Sprint is lying to us. They have lied for two months now and I just wish to get out of this contact. Getting money from someone's account without authorization because of a one time payment with a debit card is not right.
Our accounts have been overdrawn. I am currently overdrawn by $310.00. Bills that are automatically taken from the account are not being paid or causing the account to be overdrawn even more.
Fraunandpam of Lakeland FL (06/18/08)
READ THE FINE SPRINT PRINT. We have had service with Sprintpcs/nextel for a week,our plan is $99.00 a month,sprint sent us a bill for a total of $152.29 $26.00 Activation fee,Cell ohone companies entice consumers to Activate service and they charge a activation fee,How do they get away with this?The taxes on our bill is $20.80 Government Tax,I ask what Government? And $15.92 Lakeland city-comm Tax,$1.50Administration fee,And $3.17 Monthly Charge for our plan,I ask why so many charges?
Called Lakeland City Finance Dept,I was informed that Sprint is charged a 7%,Tax for operation In the City Of lakeland,So in return Sprintpcs charges its Customers $15.92, I called Sprintpcs customer service they Said i had to contact sprint Head quarters,But it Customer service could provide me with a Number for there home office,Imagine that. What does one do in this case? Wait for our government to help?We cant hold our breath that log..
Julia of Mableton GA (06/18/08)
Since December 2007 Sprint has been charging me for service that I dont have, for the pass 7 month my bill has range from $400.00 to $800.00 per month for charges such as text in which is Free, internet charger in which I dont have, nights and weekends charges in which are also free between the hours of 6pm - 7am weekly and 6pm Friday -7am Mondays.
Sprint change my Plan every month and when I call about the problem I either get disconnected, or they (Sprint Customer Service) say they doing me a favor,and wont take the charges off, get tranferred to the care department or get put on hold for the longest. Every Month I have to spend wasted time talking to Sprint about unneccessary Charges that they volumtary put on my bill,cut my phone off in which is a inconvience to me. I have all bill in my possession that has a different service plan on each month, I am tired of going throught this every month and I want some thing done about it
this has been very stressful and a great inconvience for me. I am tired of my service getting cut off every month I am tired of these high bill in which I have not accumulative. My PLan Consist of $89.99 plus tax fees, I get charge late fee because I cant pay these 400-800 dollar bill in time.
Suzy of Conroe TX (06/18/08)
I have had sprint for a lonnng time and almost every month I have to call and dispute charges on my account. My plan is 49.99 per month, and this months bill was over $600! ...and NO, I never go over my minutes! I spend hours upon hours on the phone with them trying to dispute charges. I get transferred and hung up on allll the time! The minimum time to expect to get anything done is 2-3 hours on the phone! By then I usually have lost my mind and I am under ALOT of stress.
I cannot even express the anger and frustration I have with them. The only reason why I have not left them is because I know that I will get cancellation fees, in addition to whatever fees they decide they want to add to go against my credit. I REFUSE to pay a termination fee of $150 when they are stealing from me! I have had sprint for several years now and have yet to receive and accurate bill. Every time I changed my phone number, plan, or changed phones my contract was renewed without notification. I'm really fed-up with this company and the stress I undergo each month in disputing my bill. I plan to leave sprint as soon as I have the money to go somewhere else!!!!
In march of 2008 my LG fusic phone went out. I had it for 5 months or less, and was already having problems with the phone. It was in very good condition. The phone continued to power on and power off by itself. I returned it back to the manufacture and meanwhile had an old phone turned on until they sent me another. Soon I received a new LG fusic phone in the mail. Not even a month later the new phone started doing the same thing!
Come to find out other customers with the same phone were having the same problem. So I called the manufacturer who this time provided a shipping package for me to send back once again for a replacement. Meanwhile I called sprint to turn on an old phone again. The informed me that my accoutn was undergoing some updating which meant they could do nothing with my account. They said it could take up to a week. Going without a phone for up to a week was unacceptable! The only thing they could offer me was to go inside a sprint store and add a phone line. That way I would have a phone. They told me that they would go ahead and terminate the older account/number with no termination fee.
Since March I have been billed for two phone lines in addition to text charges (when I am suppoed to have unlimited test!) totaling about $370!!!! Every month I have been trying to call and dispute these charges. Every time they say they fixed it and I will longer be over charged ...yet each month I have been dealing with these additional fees.
Anthony of Phoenix AZ (06/16/08)
Got Fed up with sprints terrible customer service and incorrect billing procedures for the last 5 years they continue to harasse me on my personal home phone and cell phone
this company should be sued and i will be tring to do so myself
Kim of Lombard IL (06/15/08)
Sprint violated my contract by billing me for serivice I did not order. I called on January 30, 2008 and asked to have it removed. They stated it was removed. They continued to bill me. They confirmed today that they stated it was removed but it was not. They now refuse to cancel my contract without a fee even though they continued to bill me in error for 5 months after I informed them, and they confirmed of their billing error. This then puts Sprint in violation of its contract.
The has caused me to continue to spend time (more than 20 hours on the phone) and I paid $35.00 for service I formally requested to be cancelled.
Donna of Goodlettsville TN (06/14/08)
I ordered a cell phone from the Sprint web site and a calling pkg. Sprint sent me an email stating I did not qualify for the pkg and phone I chose and they had chosen 1 for me. It was at a much higher rate and the phone was not the same in the email they sent. I immediately called them and canceled the whole thing. They said it had already shipped UPS and just to refuse it when they came. I did that. I never signed for that phone or accepted it from UPS.
That was 4 years ago. Sprint has sold this so called bad debt several times and every time they call us wanting over $400 for this Sprint phone I never received. It is on my credit report and I have disputed it several times. Sprint has convinced the credit bureau that the charge is legitamate. 2 years ago I filed bankruptcy and put that Sprint bill on there and it got discharged in the bankruptcy. They sold the account and the calls started again. I looked on my credit report and there it was by a totally new company trying to collect this debt I didn't make.
I called them and told them I had filed bankruptcy and they laughed and said they didn't care they would keep calling until I paid. Then I disputed it again on my credit report and the bureau took it off after verifying the bankruptcy. THEN, they rolled it over onto my husbands credit. Now it is there and we can't get it off. We have disputed it 3 times and every time they convince the bureau that it is a legitimate charge. It's not and never has been. Please help me get this off our credit.
4 years of stress from unlimited phone calls daily, credit scores lowered resulting in higher interest rates and the inability to qualify for a building loan while this debt is on his credit report.
Mikneeka of Sunbury PA (06/13/08)
I opened an account with them in April of 2007, and I was told that my bill would only be 39.99/month and there would be a one time activation fee of 36.00. So I excepted the offer over the phone and received the product days later. I was told that I would be able to add up to five lines to my account in which they would only have to pay 39.99/month plus the one time activation fee. The phones that we were given were one hundred percent free and we were given thirty days to test these phones and send them back and trade them in for different free phones. I had a total of four lines on my account and each person including myself decided to switch phone before the thirty days were up. The agreement was that we were to send the old phones back as soon as we received the invelopes to send them in.
When I received my first months bill in June of 2007 I was appailed to find a bill for over fifteen hundred dollars, not to mention that this was first bill I had ever received since I began my contract in April. When I called Sprint to discuss my bill I was told by a representative that I would receive a credit of eight hundred fifty dollars, I said okay and when I received the following bill, there was no credit because they were still trying to charge me way too much money for four accounts. Not one time did any one go over their minutes, and there were only a few text messages that were used but other than this there was no reason I should have been charged this much.
Because of this bill my credit rating is extremely poor and in order to go to another company I have to pay a deposit or have to sign up for a spending limit.
Chau of Flushing NY (06/12/08)
I had a cellular account with Nextel a few year ago. Now they merge with Sprint. When I first opened the account Nextel charged me one month in advance and told me that after my contract was up I wouldn't be charge for the last month. Well now my contract is up. I paid Nextel/Sprint the final statement not knowing that I have a month of credit.
So I called Nextel/Sprint customer service and asked them for a refund. They checked my account and told me I was gonna get a refund for about 95 dollars. Then a couple of days later I got a voice message from Nextel/Sprint. When I called them back they told me I wasn't gonna get my refund check. I am very upset and I feel that they have ripped me off for one month of cellular phone ussage.
Kathleen of Baltimore MD (06/11/08)
I have been a Sprint/Nextel member since 2/2000. I have been a loyal customer and for the most part have not had problems. In 7/07 I called to cancel my service to switch to Verizon. I had currently been paying 149.99 a month for unlimited long distance; a plan I had with sprint for 5 yrs. The representative asked why I was leaving and I told her that Verizon offered an unlimited long distance plan for 99.99. She told me that Sprint had the same plan but it was unpublished. I decided to stay with Sprint because they had always been a good company and I would not have to get a new phone or have to deal with any new paperwork. So I changed the plan and thought nothing of it.
I had called a couple of times since then to make sure that my plan was upgraded to the newly released Simply Everything plan for 99.99 which for the same price had more features than the plan I was switched to in 7/07. I called today to confirm that I had been switched to the Simply Everything plan and I had not been. The representative was very nice and upgraded my account. I then asked on a whim what my current balance was and it was over $600. I started having a panic attack to say the least. The representative researched my bill and realized that when I called in 7/07 I had been changed to unlimited regional plan as opposed to an unlimited long distance plan. Clearly, I would never have agreed to this plan because I go to medical school in Baltimore and I have a FL number and I call my friends and family all over the US. The representative completely believed me and acknowledged there was a major mistake and was able to pro-rate 2 mths worth of bills but is unable to go beyond that.
Since switching me to a regional plan, almost every single call I made was long-distance. The fact that I had called Sprint multiple times since the plan was changed in 7/07 and no one there alerted me of the issue outrages me. The fact that today, I was just getting off the phone with the representative when I asked my balance, I could not believe he had not said anything to me about it. I just do not understand how a company could be collecting money for an error they created.
I feel like I a victim of fraud because I was deceived whether on purpose or not by the representative who got me to stay with Sprint as opposed to leaving for Verizon by offering me this unpublished plan. A plan, which was not even comparable in service to the plan I had for 5 yrs. Right now the bill is being reviewed.
Over $4000 in long-distance charges.
Jackie of Dingmans Ferry PA (06/08/08)
I opened an account with sprint with a plan of 450 minutes, unlimited nights and weekends,sprint to sprint free, and free roaming. for $39.99 a month. At the same time i was given a $5.00 credit off the monthly bill for the first year for signing up. I started service around dec.2007. From then on, my bill has been wrong every month. I was charged roaming each time. every time i spoke to a person, they reassured me the problem would be resolved. it never was. i have spoken to at least 50 people since then. also my service was stopped beacause of their mistakes in billing. not Onece have i ever used the minutes allowed to me per month and i have been charged and penolised each month for their errors.
I have written them a letter stating that i will not pay their early cancellation fee of 200 dollars due to their errors in billing, i refuse to have this go on my credit report for their neglect in billing. the other day, i spoke to the last person i will speak to, she reassured me the service would be fixed. I just received a bill of about 150 dollars which is totally false. i have paid each month the accurate balance of my bill. which ends up to be about 40 dollars due to the 5 dollar credit each month.
I am done with Sprint and will never deal with them again. I will do everything in my power to fight them if they try to bill me a cancellation fee. their billing system that they came up with will be the collapse of them.
Damian of Woodside NY (06/08/08)
Basically I believe SprintPCS pulled the old bait and switch. I went into a store to update (resign) my expired contract and take home a new free phone. The sales person introduced a high tech Palm Centro. She said since I am signing a new contract and I work for a corporation that SprintPCS offers incentives of a 23% discount off the monthly service that this phone and service would fit nicely into my budget. 2 days later I receive a congratulatory email from SprintPCS honoring my discount.
The next day I received another email stating they would not honor this discount. All this after I signed on and bought bought the high tech phone. For the past 20 days I've been trying to straighten this out. I've had two customer service reps hang up on me simply because I refuse to have my services shaved (scaled down). And I've played phone tag with Dan Hesse's assistants for a week and half.
I will be paying more than I can afford for a service that was agreed to.
Lori of Cocoa FL (06/06/08)
My son is their customer and he was deployed to Iraq in April 2007. We provided orders to a corporate sprint store prior to him leaving the country and requested Military suspension on his account as advised by sprint. They said everything would be taken care of. They continued to bill my son for full service, which he paid in June 2007. Even though he had no usage on his phone they continued to bill him and sent him to collections 3 times in the first 7 months he was gone. Having my sons POA I repeatedly had to call sprint and dispute the debts collection from the agencies they were for collections.
It was a great cause of stress for my son during the first 4 months of his deployment. It was also a very trying time for me in attempting to make sprint do what they should be doing. I've not had the level of disgust, anger and frustration dealing with any situation before or after. Our brave man and women do not deserve this type of treatment from corporate America!!
Kevin of Fort Dix NJ (06/06/08)
I am in the US Army Reserve. I have been a with Sprint for about 5-7 years amongst all the hardship and complaints for various reasons. But, recently I came upon a situation that had me at my wits and! I recently got stationed down in NJ where the Sprint service is good. About 4-5 months ago I checked my credit report on Freecreditreport.com and found that I had a collection out on my name by a collection company called RPM Manangment Services. I remembered them because I had to deal with them about a particular Sprint issue back in 2004.
The issue was that I changed from Nextel to Sprint and had them send me a new phone with my new contract. For whatever reason they sent a dulicate order and I recieved two phones with different numbers. So not needing two phones I return the one that I did not need. I called Sprint to notify them that I was doing so And they said that I should call back to make sure that they recieved the phone and also so that there will no nlate fee for the phone returned. I called back 2 weeks later to comfirm. The Sprint rep said ok they recieved the phone and there will be no late fee asseesed. Which brings me to the situation when I checked on my credit report.
I found out that after returning they phone they did charge me a late fee of up to the price of the phone ($300). After speaking with another Sprint Rep they assured me that they would take care on the incident. About a few months later I got a call from RPM Managment Services (one the collection agencys that Sprint hires)saying that I owe sprint and I need to pay them. I explained to them the siuation and they rudley told me that it was not there problem and pay or else my credit would be at further risk. I immediately called sprint and explain to them the situation and, once again I was reassured that the situaion would be taken care of. Please keep in mind that for the numerous times that I called I was kept on hold for long periods of time, transfered for dept. to dept., and also always got one of those Sprint reps that was out sourced to another country (very fustrating).
So when I recently found out that I had an unpaid collection on my credit report I was very upset. After about a month of talking and going back and forth with Sprint and RPM Managment Services I finally got the issue solved. Now, in March 2008 I called Sprint's customer service to see how I can change my plan so that I can can save money. After reveiwing that different plans I ended up not changing my plan, I just added a few upgrade to my service. This particular Sprint rep did gave me alot of adjust ments and credits to my account, I was very shocked and appretiative all at the same time.
But now Jun 2008 I called to discuss about some late fees that Sprint charged to my account. I found out that when I upgraded my account the Sprint rep signed me up for a 2 year contract. There is nothing that I can do. Now I am just going to ride this storm out.
I spent alot of time trying to deal with all this confusion from Sprint. They basically messed-up my Credit Report for 4 years. I am just fed-up with sprint!
John of Jenks OK (06/05/08)
The cell phone lines I started in September 2007 have had constant logging of usage of vision data and other internet based usage. From the start, I have had these blocked on all phones and have still had logged usages which cause me to have to call and reblock as many as 4 times a month.
Actually now have my account on one phone showing unlimited vision data which I do not pay for. They have blocked it every which way and it still gets turned back on and logged as new usage. They have taken these off each month but it requires hours of my time and theirs to get it removed and reblocked every month. What is happening. Are they being broken into by hackers or inside people that mess with things.
They have sometimes explained that the system was upgraded and must have dropped the blocks. One kid thought I had turned on the vision data and used over 57,000 kilobites of data at 3 cents a kb. That is better than $1500.00 worth of data. I can get unlimited for $25.00. Thew kid says she never uses it. So, it may also be someone using a lot of data and has found a way to make my account unlimited and then use it. Is this possible?
they have taken the charges off, but it seems to be a problem every month and is a pain.
Williams of Bronx NY (06/04/08)
I purchased a cell with a plan of 39.00 (dollars), to my surprise my first statement was over 100.00 (dollars). Right after I complained, about; the excessive bill for it to be my first bill and the cellphone is not even a month owned, to have reached that estimate is obsurd. I was charged services, that I never asked for, I application the 39.00 (dollar) plan and nothing else.
I had to alter my funds to pay for the bill. However, my cellphone was discontinued anyways.
Jonathan of Baltimore MD (06/04/08)
On May 14, 2008, I purchased a phone through sprint tele-sales and my account was debited. I was told that I have 30 days to return the phone if unhappy. I was not however told, that there was a limit to me returning or exchanging the phone. And that I could go to an actual sprint store and do an instore exchange. All I knew, was that I had 30 days if I was completely unsatisfied. I went to the sprint store on May 28 to exhcnage the phone. They did exchange it. However, right after the exchange, I became unsatisfied with the new phone as well.
And on June 3, 2008 at approximately 5:30 pm I went to return the phone. I was told by the store rep that after the 1st exchange, I couldn't exchange it anymore although it was in my 30 day and still is in my 30 day grace period. I then followed up with sprint telesales who then transferred me to the order support department. The order support department, then informed me that the store was correct and that I could only exchange the phone once.
I feel that my rights have been violated as a consumer, and that Sprint/nextel has stolen from me and mislead me as a consumer. I think they should have informed me first that the phone could only be exchanged once within the 30 days or that I could not get my money back if I had already exchanged it. This was not brought to my attention at all when I purchased the phone. Now as a consumer, I feel that I am stuck with something that I don't want. Something I paid for.
The economic damage that has resulted from this, is that I have lost my $158.99. I would like a full refund for this product, but no one seems to want to give it to me. Please help me get my refund.
Jesus of Blythe CA (06/04/08)
I was told that my 2 year contract was expired on May 2, 2008. I called in April 2008 to inquire this info. We also called in the early part of the year (Feb 2008) and told that the contract does expire on May2nd 2008. Based on their information I switch cell phone providers. I was told the contract was expired based on Sprint's information.
All of a sudden I get a $425.38 bill saying I terminated their service early. When I called they said (Lorraine)that there is no record of the conversation. Now I am told that it is not expired until July 29, 2008. With the cost of everything going up, I am now struggling to pay this extra debt. It is unfair to be told by a Sprint representive one thing and another by another rep.
Stacey of Knoxville TN (05/31/08)
I purchased a home and paid my sprint bill. I filled out the address change form before I moved, knowing I would be at my new house by the time the next bill arrived. I KNOW this because it was the first time I ever wrote down my new address on a bill. I moved. I forwarded my addresses. I had many bills late regardless, but all waved late charges etc. when I called and explained I had moved. I had no problems except with sprint.
I didn't get a sprint bill and didn't realize it. I lent my dad my phone to take while traveling. I had no idea the service was turned off until he returned. I got a bill finally and paid it immediatly. I called sprint to tell them I had moved and hadn't recieved the bill because it was still addressed to my old house. It had the yellow forward sticker from the postmaster saying notify sender of address change. I had done that months ago.
When I called sprint the man saw the address problem. One area it was changed but the other area was not. They had been sending the bill to the wrong address. He took my check number noting I had mailed the check and reconnected my service BECAUSE it was Sprint's mistake! He put in an investigation request to why they address wasn't changed correctly in their system and gave me a confirmation number. I WAS NOT CHARGED for the reconnect. The rep never told me of any charge, and had admitted it was sprints mistake. That was the whole reason he turned the phone on before the physical check had arrived to them.
HOWEVER the reconnect did NOT work. I had to call a second time and got Tinisha and told her what had happened. She reconnected the phone again. NO charge was ever mentioned. Today I have a bill and I am charged 25.00 per each reconnect fee. I am irate! I called extremely upset, I feel betrayed, screwed, helpless...I spoke with the manager Nadine who took off one reconnect fee dispite what I explained. The phone calls mention recorded. I told her to research the calls, verify I am not lying. She said she can't. I have to pay the reconnect regardless because I missed payments. Nevermind it was Sprint's fault...they HAD the right address but still mailed bills incorrectly. I paid my bill asap. The check cleared. I paid the late fee. I went with out service. But the fact I was not told of a reconnect fee NOT once, and the situation as I whole, I should not be charged any reconnect fee.
The physically damage is late fee, and $50.00 in reconnect charges that are wrong. My emotional upset after YEARS of service and payments on time. My daughter crying because her mommy is crying and upset. It's just wrong. I am only asking for BOTH reconnect fees waved, although I feel the late fee, both reconnect fees AND I should be REIMBURSED for the time the phone was unusable!
Meelee of Newark NJ (05/31/08)
Last year arount nov-dec i decided to stop paying sprintpcs. I was getting charged for unnessary overage, downloads that they would not tell me who the provider was to stop them, rateplan changes and everything else. Now i receive a 1000.00 bill, after months of asking them to send me a bill and investigate all of the charges they claim i was over every month. they are charging 200 for each phone.
the automatic system is not giving right amounts and with in hours the reps give you several different reasons why the bill is so high. then they give you free min and turn around and charge you.
Maderia of Detroit MI (05/31/08)
I called two weeks ago to the Sprint store in Westland Michigan and a associate answered the phone unprofessionally he was giggling, laughing and he did not let me speak with the manager.
I called on two other occasions and a female associate would not let me speak the manager as well. These were discourteous practices, unethical practices by sales representing the Sprint Corporation.
I am also due a return in funds due to the nonuse of the internet services today is May 31st and I have not received my funds. I would appreciate it, if you would address these issues of concern I have mentioned. Thank you very much.
Miriam of Slidell LA (05/22/08)
On march 4, 2008 I paid my cell phone bill of approximately $209.00...On march 10,2008 sprint took $486. from my account and on March 26,2008 took $438. and another $500. from my checking account, as they had my debit card on file , and paid someone elses bill with it. With this proof on my bank statement I called them and was told it was done thru the automated line. I reported this to my bank and quickly changed my debit card numbers.
I have spoken to sprint several times about this and when i could not get satisfaction had my bank attempt to pull the money back and i changed cell phone companies. I have been assured that they would not charge me the $350 early termination fees and more than 30 days later they are still on the bill. I will not pay this bill til this is corrected as I still have one phone with them that my son uses and did not wish to change companies along with me and my other son....the amount they are asking is $443.22..
I figure mu bill is $39.94 and my son owes $53.28 he pays his bill on time...The problem continues when i got a phone call from them today 5/21/08 telling me my bill is $361. How can any company expect someone to pay a bill if they dont know how much a person owes. It seems that they have 2 accounts crossed because this has happened before about a year ago and they returned my money after I went to my bank and they requested it that was in the amount of $400......
They have threatened to shut off the remaining line if this bill is not paid in full today....this is upsetting as i always paid on time and in full.
Fidencio of Edcouch TX (05/21/08)
We had sprint service we always had a bad experiences, but we always stuck because we didn't want to have to pay the cancellation fee. But we finally got feed up when we purchased a laptop, I called sprint to order a wireless card and yes we were aware of the cancellation fee after it was activated.
We ordered the card it came in the mail and all but to our surprise it was the wrong card, we had to send it back and reorder a new. We never recieved the new but we were already getting charged monthly service fee for the card. I called disputed the charges, customere service was really rude so we decided to cancel out service. I figured ok 2 phones plus the account balance should run me about $700.00 the account balance is 300 plus $200 cancellation fee for each phone. We get the bill it is a whoping $1000.00 I don't mind paying off what we owe but I want to get the other debts taken off my account. I try calling Sprint but I can never seem to get to the correct person
I really want to get this settled because I don't want it to affect my credit since it greatly depends on a job I recently applied for
Chris of Kingsville TX (05/21/08)
i opened my sprint account back in june and since i have had this account i have not been able to log onto sprint.com... i called sprint shortly after opening my account letting them know that i was getting a temporarily unavailable message but was told to try again later because sprint.com was having problems.. then tried the following day, again same problem..
everytime i called sprint i was told that the sites been down to try again later... so i let it go, then about 5 months ago i told them i still havent been able to get onto sprint.com and they said the site was having issues and i told them that theyve been telling me that since i opened the account so they had me change my user name and password.. i did that, then was told i needed to wait at least a day before i can log in using that new information.. so the following day i tried logging in again same problem...
its been very frustrating for the fact that everytime that i call sprint i am on the phone for a minimum of an hour... one even exeeding 3hrs.. well on the 4th i called sprint again telling them that im still having this issue and again they told me that sprint.com was having issues... i told them that that was unexceptable because that has been the only quick answer that they been giving me since ive opened up the account and he said that there has to be something else wrong then because the sites hasnt been down for the past 10months so he created a ticket number for me and assurred me that someone would be calling me back within 36hrs...
well i never got a call back so i tried logging in to sprint.com again and still temporarily unavailable.. so i called sprint and told them that i am getting sick of this, almost a year has gone by and ive never been able to login to the site for the email and to view my account.. i then asked how come no one ever called me back and they said because it was still being worked on and they dont call ppl back unless they have a solution.. so i told them shouldnt you at least call me to tell me that you are still looking at my account and im not being ignored and he replied we just dont do that sir
so as of today may21st i still dont have access to sprint.com i asked if i can get out of my contract since i havent had the full service that i was supposed to be getting and they said unfortunatly that isnt a valid reason to get out of my contract so i would still be charged a cancellation fee if i tried switching to another provider... i asked if i could be getting any kind of credits for the time i havent spent on the phone trying to deal with this issue and was told that they cant tell me anything or issue me any credits until the issue is resolved... i am seriously sick of sprint at this point
Lindsay of Murrieta CA (05/20/08)
sprint added a vision Package to our contract that we didnt sing up for I have the original contract to prove it they have been charging us over 30 extra a month and will not give the money back or let us out of our contract
over $500 in charges that they added to our contract in the last year plus they are trying to charge us to break the contract.. even though they broke our contract by adding things with out our consicent
Chandra of Baltimore MD (05/18/08)
In November 2007 I recived a new cell phone because the last one that I had before that one defective. The new phone they sent me would automatically roam eventhough it was set to sprint only. It also would connect to the internet. The phone would also freeze and loose sound. I did not relize the roaming and interenet charges until i received a very large bill.
When I reported the problem Sprint still wanted to charge me for the defective phone. They finally agreed to pay for everything. When I did not see the credit on my bill I called them back. I was told there was no record of a credit, so I had to go through the whole thing with them again.
Some of the customer service people are very rude. I considered cancelling my contract. I didn't even care that it would cost me $150.00. Finally the representative fixed the bill and replaced my phone. Then I chose not to cancell my contract because the representative told me my contract was up 01-27-08.
I have not renewed my contract or switch service carriers at this point. I ususally receive daily phone calls from sprint to renew my contract. I told the last sales rep that I would go into the store and renew and pick out a phone. It is only a week or two later and I went shopping for a phone and service. When I stopped in the sprint store the rep told me that my contract was not up until March 2009. ????What happend????? Who extended my contract. Well I have been on the phone with several reps and they all have a different story and noone will tell me who to foward my complaint too.
I was told that because I received a new phone in March 2007 that I extended my contract, eventhough I tell the reps. that I did not want to renew everytime I speak with them. Then I was told that I received a 5 % discount and that is why my contract was renewed. Well I do not remember any of this. I did not sign anything and did not verbally agree on the phone. When I asked for the signed contract or the recorded verbal agreement they could not provide. I was told that I have just should of known. When I asked what the difference was between the No in March and the No in November they could not give me an answer. I definitly plan to disconnect my service of about 8 years. The representatives lie, are rude and create false contracts. Is there anything that I can do about this? thank you ,
This has cost me time and money. I have spent hours on the phone and I am going to have to pay $150.00 to cancell and there are many billing discrepancies.
Gary of Gate City VA (05/17/08)
Dealing with sprints customer service is very very difficult being transferred from one department to another without being notified, disconnected for no reason, trying to get assistance in reactivating my account I simply endured a very stressful time previously I was over charged many many times by this compa ny when i finally got a friendly rep to assist me it was credited less than what should have been, being treated bad as a good customer with excellent payment history with the company very poor customer service compare this to bbb of kansas city for sprint's consumer report/complaints unsatisfactory record with the bbb. concerning billing/customer service issues.
Crystal of Allentown PA (05/17/08)
I received a bill stating I owed $524 dollars. I was shocked because I just paid my bill two weeks prior. I called customer service and they told me because I made a change in service it was prorated and the next bill would reflect the corrected amount. I said ok, so that means I dont really owe $524. I was told I still had to pay it in order to continue service. I told them I was only paying what I owed.
I was told that one of my phones used up 7000 mins. in 15 days. There is not 7000 mns in 15days! Not to mention I had unlimited starting @ 7pm. Unlimited text on 1 phone and my bill was just paid in full 2 wks prior. I told them I was not paying that and requested a corrected bill.
I never received a corrected bill and my service was disconnected. I got a call @ 8:30 this morning from a collection agency telling me I owe Sprint/Nextel $1500. This is for charges incurred. The breakdown is for new phones I received under warranty. If you get a new phone w/insurance and you don't keep it for 2 years you owe the amount of the phone.
I am a single mother of 3 small children. My husband left us and I can barely make ends meet. As I write, I am in the process of moving because I can't pay the rent, buy food, pay for utilities, purchase toiletries and buy gas on $15 hrly. I am trying to get a mortgage, but I have so many things on my credit report. This is one more thing that will hurt me. I work evryday and feel that I can't get ahead. How can we stop these cell phone companies from ripping us off!
Jim of Rock Island IL (05/14/08)
Deceptive practices and billing practices restriction of review of billing no easy dispute form on bill. 3rd party sellers deceptive practices and charges. deceptive advertising false advertising.
This practice has cost me hundreds of dollars and I'm sure others too.
Jim of Rock Island IL (05/14/08)
Deceptive practices and billing practices restriction of review of billing no easy dispute form on bill. 3rd party sellers deceptive practices and charges. deceptive advertising false advertising.
This practice has cost me hundreds of dollars and I'm sure others too.
Ian of Hackberry LA (05/14/08)
This morning, May 14, 2008, I phoned SPRINT to cancel my phone service effective May 22. They claim I now owe them $200 per account ($400 total) and claim I renewed my contract with them last July.- I did not. Since my initial contract expired, I have been contacted several times by SPRINT reps. and have on each occasion declined a new contract and refused offers of new phones etc. Those reps were also advised that we were would be leaving the country eventually so there was no point in entering into a new contract.
$400 to cancel sprint phone lines, Legal fees
Tamekia of Killeen TX (05/14/08)
I am a current customer that is terribly upset with Sprint as a whole. I purchased a device from the compant and was told that I would get a refund once the company get their device only to find out that this was a lie and not only did they get your equipment but also kept my money of $326.23 and applied it to my account and I have to request a refund, this is inhumane and unjust.
I am told that i am a valued customer, how? I have been told conflicting information but I dont have my money. I paid for the phone with my credit card and was told that the refund couldnt be put back on my credit card because they didnt have a way to reverse the charges. This has been a long and harsh three years with a company where every representative that u speak with tell you what you want to hear to get to the next caller because I ask to many questions and I repeat no one explained to me this refund process and I never received anything in writing and not to mention verbally. I was teansfered to about five differnt departments each time being valadated by each representative and receiving conflicting information. I dont think anyone there cares or values or respect me as a customer. I want this issue resolved with your help please.
My money was taken and not refunded after having their device for under two weeks and I had thirty days to receive a full refund. I was charged overages for internet usage and I had this service in the amount of $65.00. I have been in the phone since this happened for over 10 hours from April 29 2008 until now and still havent gotten it resolved.
Jared of Ridgewood NY (05/12/08)
I had inherited two phones from a friend. They were only Sprint capable and so I called to inquire about service. From then on there has been a total lack of customer service, technical support, and a complete misrepresentation of their services.
1. When first activating my service, noone ever let me know nor did they ask me if I am willing entering into a contract. They did not mention how long the contract would be for and they did not ask my permission. I have never signed a contract either. I came to learn I was under a 24 month contract in two ways: a) I logged onto my account for the first time about 31 days into my service and noticed a link that reads something like See when your contract expires. b) I then called customer service to verify and they informed me I had entered into a 24 month contract and that I was one (1) day past my refund date.
2. My service constantly doesn't work. Almost every single call gets dropped and most of my incoming calls never ring, but instead go directly to voicemail. I have had technical support from Sprint test my line and test the satelite signal strength. Both efforts were fruitless because I was told nothing is wrong with my line. I am constantly calling their automated line asking for credit for lost or dropped calls. Even when I call their customer service line my call gets dropped and I have to call back and start over which is why I started only doing online chat, but more about that later.
3. At first my Picture Mail was not going through and so I had to call technical support to work through a problem. I called them a total of three (3) times for this issue with the last call finally resolving my issue. However, I was on the phone for nearly 2 hours on the last attempt in order to correct the issue.
4. Because of the above mention problem, I had temporarily reduced my services because I could not use them (got rid of Picture Mail) and so I would have a lower bill. On my final call with tech support I asked that he reinstate my Picture Mail because he had gotten it to function properly. On my bill for that month I was charged multiple times for internet usage which is a part of the plan. This phone call lasted well over an hour. Because all my calls are dropped I resorted to online chat support and/or email support. This is also beneficial because I can save the text of each message (and a Screenshot) which I have done.
The following problems have arisen from chat or email. In light of all of the issues with my service and the fact that I have never consented to a contract of any term length, I thought it approprate to ask that they terminate my contract without an early termination fee. I also asked them to mail me a copy of my signed contract, which the customer service rep said they would do. I have not recieved that. In fact, after sending multiple emails to them without getting a response, I feel they are now ignoring me. This actually happened after I mentioned that I would contact the BBB. They have made no attempts to rectify the situation besides telling me I am stuck with what I have. Even in chat support I was told I was being transferred to the correct department on two (2) occasions and I waited over an hour without being transferred. Like I mentioned above, I have the transcripts and emails as evidence of all the chat and email conversations.
I am unable to use the service that I pay for monthly. I am unable to break my contract without resulting in extra fees. I am unable to make or recieve most phone calls.
Rosa of West Hartford CT (05/11/08)
I keep getting bill for items I've never signed up for or even used. I paid $70.00 Last month for something I did not used so that I don't get bad credit, again this month that $70.00 is being charge again. I want my $70 credited from last month and taken off this current bill statement.
My contract has been up in October, I'll be looking for another wireless company. This Sprint wireless is adding additional items. I'm so tire of it. Please see what could be done.
Gloria of Hernando MS (05/10/08)
There were a problem with a my phone going in and out on me. I could not dail out on the phone. I took it to one of the sprint stores. The technican states he who have to order me another phone and it would take (5) five working days before it arrive.
I asked for a loaner he said he did not have any. I drove to another sprint store and was told the same thing. I was left with out a phone for 5 days. After waiting on a phone for 5 days I left sprint services and found a new carrier. Sprint has now charged me an early termination fee of $165.00
I have already paid for cellular service with another company. I do not have the money for the early termination, further more sprint were charging for me services I wasn't able to use.
Charles of Harrisburg PA (05/10/08)
Since starting my Nextel and Sprint account over a year ago, I have yet to get a consistant bill, I have yet to avoid that saturday, all day call, to sprint. I have yet to have a sprint customer service person do what they say, I have yet to speak to a supervisor as I request one. I have to have a supervisor to call me back, as they say they would.
I have never missed a monthly payment, but have had my phone disconnected over 3 times, then I have to pay something to get it turned back on, even though I know that I do not owe them anything. I have written letters to Corp to request a complete audit of my account, have not recieved any word from Corp or anyone..
The consequence is that I am being overbilled and then forced to make a payment to have my services turned on, and then the correct adjustments are not being made. I AM BEING HELD HOSTAGE BY CELL PHONE! I am spending numerous hours on the phone, which my time is money, due to their mistakes or incompentence or lack of training of their staff.
Patricia of Bronx NY (05/10/08)
In Feb 2008 my sister was very sick, so my phone bill went over the mins, my bill was $ 290.00 my plan was 700 share mins for three lines, which pay the bill. In march I swich my plan to 1400 share mins my bill was $ 138.00 which was okay.
On April 5, 08 a Sprint Resp call me on my cell to offer me a better deal which was $ 99.99 unlimit for all three phone, TYSHIA Sprint sale person told me that for the frist line would on be $ 99.99 and $ 5.00 for the second $ 15.00 for the thrid. I ask Sprint Resp Tyshia are you sure she said yes, I asked her how much would my bill be a month she went on to say no more than $ 119.00 to $ 130.00 a month I said Cool.
On May 7, 08 I received a e-mail from Sprint saying that I was over my spenting limit please call custom service, when I call the total amount due on all phones was $ 348.24 i FLIP. I told them that refuse to pay this bill because it was not me that wqanted to change my plan it was Spint that call me. Sprint remove $ 73.00 left a balance of $ 251.00 I ask Sprint to put my old contract back since it did not exceed the 30 days they said they did but still wanted me to pay 251.00
later that evening I call Sprint and spoke to Kelly explain to her what had took place that day. She told me to pay $65.00 which I did pay and that would cover my bill for the month of May.On May 8,08 I call Spint from my cell phone to see if there were still a balance indeed of $ 187.28 Sprint Resp again Mike told me to pay $ 73.00 and that when my billing cycle for June 1, 08 all the reducung was going to be remove. Sprint are ripping off the custom. when you call the number one they all are from india have a english problem. everytime you change your plane your contract expiration date change. I hope someone do something about this company. My bill exceed my food bill.
They still wnated me to pay the $ 251.00 i refuse.I feel this was not my doing. I ask Sprint since you are going to put me back to my original contract only charge me for the mins that I used. the answer was no.
David of Philadelphia PA (05/07/08)
Sprint confirmed that they have over charged me and charged me for a phone I did not receive for a total of over $350. They sent my case to their research department, who agreed. I received a call back from the customer service rep I was working with who told me this, and said that my money would be refunded. When it never showed, I called them back, and all of a sudden they knew nothing, and most of the information regarding my account was deleted from my record. I've spent well over 20 hours on the phone with them, all to no avail. They won, as I've given up.
Now I find that some how my account was signed up for international long distance, I don't even know anyone in any other country other than the US. Sprint doesn't care about it's customers. I'm a former VP with a financial services company, our customer service was always the most important part of our business. It's no wonder Sprint, toegher with Nextel, has the worst customer service record in the industry, and they just don't care. If you do business with this company, you do so at your own risk.
Over $350 in false charges Another $68 in false charges for international billing plan I never signed up for. Total, over $400
Larry of East Boston MA (05/07/08)
I have been over-billed 3 minths running for a various array of services either I did order but never recieved such as the power/pro vision internet and texting for my phone and have been forced (strong armed ) into paying phone bills well over 300 when the should only be around 150 - 170
Doug of Jax. FL (05/06/08)
I have been disputing an early out of contract fee due to very poor phone service since Nov. '07. Sprint has basically ignored me. I have spoken with them a few times and I tell them about my dispute and that they acknowlege that and that they will contact me but it's like we have never spoken. The matter has gone to three? different collection agencies.
Every time I respond to them and tell them I am disputing the matter, they say, OK and kick it back to Sprint who in turn sends me a bill like nothing has ever happened. All the while, Sprint's marketing dept. has been trying to sign me up for new service!
My credit might have suffered from it and a bunch of wasted time and effort that shouldn't be.
Skye of Reno NV (05/04/08)
Sprint repeatedly (3 times) sends me to debt collections claiming an outstanding debt of $573.00. This has been ongoing since 2004. Two debt collecting agencies have closed the pursuit of this invalid debt. Upon applying for a personal loan, I discovered that yet a third agency, Harvard Collections, has reported this invalid debt to Experian affecting my credit report. Harvard Collections NEVER contacted me in any form (an easy task considering am still a Sprint customer).
Sprint Customer Service refuses to address and finalize this issue and will only direct me to the current debt agency. Sprint is harrassing me. I am filing a separate claim against Harvard Collections for their fraudlent and negligent reporting practice of this invalid debt.
Since 2004, I have had to spend numerous hours fighting an invalid, inaccurate debt claimed by Sprint--hours that should have been spent on productive work. Numerous trips to post office, hours writing letters, and hours on the phone with customer service representatives and debt collecting agencies deplete my energy and workable hours.
Michael of Beaverton OR (05/01/08)
Long story short... Sprint Nextel has been giving out and-or selling defective equipment. I have been a consumer of Sprint Nextel for two years of complete nightmare. I have been issued numerous replacement phones from Sprint Nextel and Assurion and enough is enough. I have also requested to speak with Corporate and the employee transfers me to another Customer Care Rep or Rentention (Cancellation Department)
Is this appropriate company policies? What are they hiding? Sprint Nextel is a good company but with issues that someone needs to deal with. I refuse to continue paying $70 a month for defective equipment and their company should be deeply investigated. When asking about the issue(s) each employee asks me to purchase a new phone or start a new contract...shouldn't these be under some type of warranty and guarentee? I also have had insurance package for $7.00 month on the same account since beginning with Sprint Nextel.
Numerous times on the phone with Sprint Nextel, as well as hours. Many times in the store and at service centers.
Gina of Rio Grande NJ (04/30/08)
they took 700 $$ from my bank account unauthorized several times. they will not answere my questions or concerns. call me back about the situation or return my money that they stole. i also have bank fees for NSF'S because of this. everytime i call i get disconnected & transfered for hours! i am so sick of this company! my bills are never what they are suppose to be. my account is EXTREMELY overdrawn & no one knows anything! Sprint is doing nothing about this and im getting mad!
well 700$ @ 12 times... with 30$ NSF's charges at 12 times! and daily overdrawn bank fees @ 4$ in less than a months time!
Phyllis of Bronx NY (04/30/08)
Spint is attempting to slam me. I have telephone service with MCI and did not contract with Sprint or authorize any telephone services from them. In March 2008 I received a bill for 14.98 and was told it was an old account tied to my phone service. I told them I did not want or need their service and to cancel it. I was told it was cancelled. Again, I received a bill on April 29, 2008 for past due amount of 14.98 and additional charges of 18.23 plus tax for a total of 35.76.
I called and was told by a rep that this account was opened in 1/26/02 and it was for over the limit charges which is a total lie since the charges are calls charged for the month of April 2008. I told them that I cancelled so why was I still getting billed. I was told that the account was cancelled March 28, 2008 but I still owed the charges. I refused to pay for an account I didnt open or authorize. I was told that I would continue to be billed and if I wanted to dispute I needed to contact The Federal Trade Commission. This is my official complaint for deceptive and fraudalent business practices by Sprint.
None yet but if this is not resolved it may effect my credit not to mention it is annoying and humiliating to be treated this way by a large company. It should be illegal.
James of Coppell TX (04/28/08)
I purchased a Sprint Motorola cell phone that has never worked properly. Both the phone and attendant cellular service fail. I have spent many hours on the phone with sprint staff plus visiting sprint retail stores trying to get satisfaction. The phone cannot be relied on, essentially it is a call-out phone only. I can make calls, but receiving calls is hit or miss. Sometimes call come through, sometimes they go directly to voice mail, sometimes the caller gets an not available message.
The phone does not hold a charge, when I tried replacing it, I was told the contacts file could not be transferred to another phone for unknown reasons. I want my money back for the phone and refund of service fees for the past 3 months when I did not get adequate service.
I travel a lot and depend on my phone for business and for safety on the road. I am more vulnerable when driving in west Texas because I cannot rely on my phone, plus my employer cannot reach me when needed.
Sally of Costa Mesa CA (04/28/08)
simple phone bill that went from 200.00 to 850.00 in one month never going over the minutes in the plan. plus excess charges that took numerous calls to finally get fixed after 5 months. i switched carrriers i guess they dont care about loyalty i was with them for 6 years.
Cliff of Las Vegas NV (04/27/08)
We are a new customer of Sprint's since January. Unfortunately, we missed last month's payment. The total we owe for the two months is $87.80 . However we received a Avoid Service Interruption letter from Sprint that says we owe $8780.00 .
The error is obvious... somewhere they failed to convert a value that was in cents to dollars. But this surpises me from a company that has been in business for as long as Sprint has. I used to troubleshoot billing software problems for one of Sprint's competitors in the past. We had many billing problems, however NONE as blatent as this. And I read on your site that Sprint has had similar problems for years. Even more surprizing. Obviously fixing their billing problems is low priority for them.
Mj of West Dennis MA (04/27/08)
My 1 year contract with Sprint was up on 4/27 so I decided to upgrade my phone. I authorized a payment of around $80.00 on my debit card. (49.99 for the phone, 12.00 for shipping and 18.00 for the upgrade). Sprint proceeded to take $117.00 and change from my account, causing it to be overdrawn and I was charged an insufficient funds fee by my bank. They took the upgrade funds plus took it upon themselves to take my current bill amount.
I have been dealing with them via e-mail and have heard from three different Cust Serv Reps. They have filed a refund case and told me I will receive a check within either 3-5 days or 10-15 days depending on which e-mail you go by. I find it interesting since they were so quick to take the money but can't manage to put it back as quickly.
They also apologize profusely everytime they e-mail me which is irritating me more. I have e-mailed them this morning to terminate my contract immediately and not to contact me further. I do not wish to pursue legal action , I just wanted to vent and share this with anyone thinking of dealing with Sprint.
Joseph of Trenton NJ (04/26/08)
I recently changed my plan with Sprint to their $99.99 unlimited minute plan from their 450 minute plan, but when I call for my account status or check it on the computer the system shows that I have unlimited minutes plus a bonus 450 minutes.
My wife and I wanted to make sure that I am not being charged for two plans so we called customer service and spoke to Stacy about the issue, but no to avail as she kept telling us that it wasn't showing in the system and must be a computer error on my part (even though people make computers not the other way around). Unsatisfied with this answer, we asked to speak to a manager, but after holding for 5 minutes or so, someone who flat out told us they weren't a manager came on the line claiming her name was Johnser or something like that, and she was the highest person we could talk to and that she was higher than a manager.
After establishing that she was not about to transfer us to a manager my wife began explaining the situation to her, but the person on Sprint's end hung up on her before she was done speaking. I decided I wanted to file a complaint against the person, but was unable to find a complaint line anywhere, which is unheard of in a corporation. If Sprint doesn't want to hear my complaints, I will make sure that everyone else can hear them. (By the way, I still have not received an answer to the question that was the original reason for my call to Sprint).
Chanel of Cambria Heights NY (04/26/08)
I made a payment through their automated payment center which was access through there 800 number, the funds were taken out of my bank account and never posted to my cell phone account.
I use my phone for business purposes and sprint disconnected my phone service every 7-10 business days. I ended up having to take out time in my busy, hectic schedule in which I had to go to the bank and had the bank fax bank statements and letters that said that the payment was paid to them.
In addition to that I also got on the phone with me with the bank representative and the sprint representative which also told them that the payment was sent to them and never declined. 7-10 days later they disrupted my service. They immediately restored my service each time but then 7-10 business days later they turn my service off again and again said that they never received payment. This has been going on for more than a month. They keep telling me it will be taken care of it and to fax it out again, each time with a different fax number and the problem has yet to be resolved.
Each time that I've spoken to the Sprint representative they tell me that they will open up a case to have it resolve within 5 days and a representative will call me back, but they never call me back. This is becoming more than an inconvenience, it becoming pretty embarrassing to have to explain to people the situation.
I have threatened to turn off my service and also switch to a different company but they keep telling me that they'll take care of it, but it seems like a run around it you ask me. The last contact that I had with the representative they told me that my funds are in limbo and that the funds will be credited back to my account and that I would have to repay the money that was already paid which is over a month and a half after I paid. This is ridiculous. The rep told me that maybe their system may went down or something. I don't understand how this is my fault and I'm the one who gets continually aggravated by these people. Please help!!!!!!!!!!
Celestine of Waukegan IL (04/25/08)
I got a bill from sprint for $89,335.00! I've been a customer for a bout 10 years. In 2007 I added an additional line and that's when the trouble started. I have been over charged for months and every month I had to call them. They would give me an adjustment and the next month I got over charged again. I changes phone company and this was the final bill. I'm in a state of shock and it can't be happening.
They always send bill more than my monthly rent. I'm unemployed so I didn't use the phone often. I just got tried of calling Sprint. It would take me a couple of days to open the bill because I knew it would be bogus charges and I would spend hours on the phone with sprint. This has put the icing on the cake and my emotional distress with Sprint, I just can't handle NO MORE. CAN SOME ONE PLEASE HELP ME GET THIS RESOLVE.
HIGH BLOOD PRESSURE GOES UP. I GET SO DEPRESS BECAUSE I CAN'T PAY THERE HIGH BILLS AND THEY WOULDN'T AGREE TO DROP ME!!
Nicole of East TX (04/25/08)
I switched to Sprint in the Spring of 2005 because the Cingular towers were being taken out of our city so therefore we could no longer use Cingular/AT&T. I didnt start running into problems with them until late last year when I decided to add a line to my plan in November. In December, I got my first bill and realized it was kind of high, but I didnt think it was a big deal. But then in January something didnt look right. It turns out that they were charging me for my new plan AND my old plan!
So I called Sprint and they were really nice about it and the lady told me she would have everything worked out...WRONG!!! They were still charging my line for internet service (which I did not ask for) and also had added some things to my plan that I didnt ask for. So In February I figured everything would be taken care of....yeah i thought wrong. They charged me for minutes I didnt use and then on top of that they charged me for stuff that wasnt supposed to be on my line like they did the week begfore.
In March they over charged me yet again and could not explain why I was incurring all of these charges. And since im on the spending limit program, when I would go over they cut my phone off without warning. So jump to this month of April and I figured that all my problems would be solved. But it turns out that Sprint took $250 out of my bank account without my permission (which in turn had my account over drawn) and would not return it. I made a payment the other day and they told me that the bank account (which was my fiancees) was CLOSED and the payment could not be honored. He checked his bank account and its fine except Sprint did take the payment out (and they are going to refund it). Not only that, but they cut my phone off for a day because of their stupid mistake. they put my account on hotline and when they do that it automatically puts your account over the spending limit.
My fiancee went to the sprint store and told him that even thought the payment we made was taken out, our account would not have been over. So they basically turned our phones off for no reason which burns my skin! So as of July or August (because I wont be off the spending limit program until July) I will probably no longer be a sprint customer. I should not have to call 3 times or more a month for issues that I am having.
Adrianne of Bronx NY (04/25/08)
Sprint charged me for phones that were transferred from my existing account to my Business account without my authorization that it would be $100 per phone, I found out after my bill reflected the amounts, am still being billed and threaten to be shut off if it isn't paid
Every month I do not pay it reflects on my credit rating.
Allie of Napa CA (04/24/08)
I purchased a cell phone on the Sprint internet website in the amount of $486.08 January 28th, i received it January 29th, I returned the phone January 30th, i have called Sprint over 30 times, to check the status on my refund, every representative has given me the run around and tells me the same thing every single time, call back in 48 hours to check the status on your refund check everytime i call i get the same story over and over and over again. I would like to turn Sprint in for lying, and making me wait three months for my $486.08 refund. I guess that the person handeling the case requested the wrong type of refund and a month later FINALLY requested the right type of refund,
i know that Sprint has the capabilities to refund my checking account, i think that i am being lied to every time i call because i get the same story every time. I have sent numerous e-mails to Katie Carter and Rebecca Marlowe and have not received any responses as a Sprint Customer i honestly want to turn them in for this, it is unfair to treat their customers like this and lie to them, and keep telling me what i want to hear and not the truth, i also want to report them to the BBB about this matter as well, i am hopefull that the Consumer Affairs will be able to help me with this. Sprint is acting like they are not going to refund me.
Me almost getting kicked out of my house for rent, being late on my bills, losing time from work to call Sprint to get the same run around everytime, missing time from school to call Sprint regarding my refund. I have been very emotional from this matter, to the point where i have seen the doctor for ulcers, they say i may have one developing from the stress that i have been put through when dealing with this. Please get back to me, thank you.
Alvin of Hanford CA (04/24/08)
I had cancelled this account but Sprint never stopped taking money out of my credit card, when I inquired about it they stated I never cancelled my account with them, I have attempted four times to cancel my account with them and they do not do it. I keep getting charged for an account that has not existed for over 1 year.
They have been charging my american express card for aproximately $240.00 per month.
Sharon of Brooklyn NY (04/23/08)
I sign up with sprint last month. 2 lines 1,400 minutes free weekends free after 7 pm. they shut down my services because they say I went over the minutes 300 or so. is impossible I went over cause my and my companion work and we do not talk much. is not possible that I go over 1,400 minutes with all supposes free talk time. also they charging 10 text messages that I didnot do I tryed and I did not press send in any moment. now we don't have any service.
Also I did not received any bill which should be here already! I cannot access they web site they stated wrong password which is a lie I had the right password writing down.also they say I had to pay $ 169.00 plus over the limit charges of $ 416.00 dollars! ithis is incredible what they doing to us!
I cannot talk to my companion and I am affraid about my credit. we are going to alot of stress over this.
Karen of Memphis TN (04/23/08)
I had a free incoming call plan with free nights and weekends that started at 7. The plan was supposed to be no more than $60 or $70. It was always more than $150. Everytime i would call and inquire about my bill, no one was able to explain why it would be so high. I knew they were ripping me off but couldn't prove it.
I wasn't able to pay my bill in the end so my services were interrupted and now my bill is in collections.
January of New York NY (04/23/08)
Sprint was my very first cell phone carrier. The unpleasantness with Sprint occurred after my phone was turned off. Sprint continued to charge me for several monthly services after I no longer received e-mailing services.I informed Sprint several times the that I did not receive service and I was not responsible for the amount quoted and listed. Consequently Sprint would verbally harrass me orally and by mail. I refused to repay Sprint for several months of service being that the amount that was due was for one month only.
Incidently, there were times that I was capable of repaying Sprint for that month's time of an unpaid service. I was determined not to pay for services not rendered.
Mark of Pace FL (04/22/08)
I have been with Srpint 4 years. They have consistently found ways to extend my contract. The equipment is sub par along with their service and they do not seem to care. They also promised I could block unwanted or blocked numbers, but I recently have found this to be untrue. The only thing they say is sorry they can't help.
There plans have changed over the years and when you change the plan to try and meet your needs.. Another extention. This seems to be like extortion. I have been with them greater than 4 years payed them plenty of money it would seem if I am not happy with their service they could either fix my problems with them or terminate my contract. They just terminated contracts for people who call them to much. Seems like Sprint is only worried about itself and not their customer or the consumer.
I have had harrassing calls. Sub par service. Anxiety over dealing with Sprint Customer DIS service.
Tanaya of Everett WA (04/21/08)
I recently moved and don't have service in my home. I've called customer service, and gone into a local store numerous times. They've sent me a new phone to see if the brand of the phone was a problem, it still doesn't work. They show that I have good coverage in my area- which is untrue. I'm able to get through maybe 1 out of 5 times, all text messaging is delayed. I refuse to pay for service that I am unable to use, and feel that an early termination fee is not right.
I am unable to use my cell phone- what if there's an emergency and I need to get ahold of someone or vice versa. I should be able to use my phone- especially at my home.
John of Dunedin FL (04/21/08)
I have tried since November 2007 to get a response regarding an overcharge on my account. I have never had one. I am taking it farther to the local daily newspapers and TV station. Spirit CEO Ben Baldanza needs to be fired. Spirit has lost my business.
jt
Douglas of Jamul CA (04/16/08)
I signed up for sprint phone when I lived in Descanso, CA and then I moved to Jamul, CA. and I can not get service from my home, and I use my cell phone for all my calls business and personal, Sprint could not provide service at my new home, and they are charging me a Early Termination fee, which I do not feel I should be responsible for as they can not provide me with service.
Kyle of Dallas TX (04/16/08)
We have dropped calls during EVERY phone conversation. We have waited out our contract several times so that we can switch to a different carrier without penalty. EVERY TIME we call to make sure that the contract has expired (which we know to be true) they claim that we renewed it, giving us a false date. They refuse to let us out of our contract although it has expired and our dissatisfaction with their service is insurmountable!They continue to claim that we would incur $800 worth of buy-out charges. This has been going on for a year. We have our documentation to prove it.
We run a service business through our cell phones. It is imperative that our customers be able to reach us at their will. Additionally, they should be able to sustain their conversation once initiated. The poor and unacceptable quality of the phone service has greatly interfered with our ability to provide the level of service that our customers expect and deserve.Additionally, our personal phones are hamstrung in this mess.
By their unwillingness to follow their OWN policies, of releasing customers when their contracts expire, two members of our family are without any form of communication. We have two phones on the plan that are physically broken. The only way to replace those phones is to buy their phones or switch service providers. We refuse to pay $50 each for replacement phones when we plan to switch service providers. Meantime, two members of our family are unable to communicate via cell phone and, consequently, have been in danger.
Linda of Lafayette CA (04/15/08)
When I spoke with a Sprint representative about adding my son to my account, I expressed my concerns about limiting his access to non-phone related charges, this included texting, internet...etc. Month after month, I continued to receive internet related charges on the account and was forced to hold up to 1 hour and 30 minutes to have credits reversed.
Last year, I enrolled in a plan that allowed my son to have a 300 text messages a month limit. I learned in March that I had received $577 in texted overages. On April 3rd, I phoned customer service to explain that the text messages should have been limited to the 300 messages I enrolled in. I explained that this account was given to a teenager and many of his friends text him and it raised his text rate from 100 text a month to 1500 text in a month. I even offered to enroll in their unlimited plan long term if they credit the difference. I was informed it would take 72 hours to proc ess my request.
At that time, I asked that all texting to be suspended on the account. Sprint added this feature. (Why was Sprint not able to suspend texting after my son reached the 300 text limit is a concern) I phoned back on April 9th and I was not pleased with the response or the treatment. I asked at that time my account should be cancelled effective immediately. I was told that was not possible as it did not fit with the billing cycle. As a customer, I do not feel I am responsible for the price gouging overage charges nor am I responsible for any service charges after 4/9/2008.
Amy of Smithville MO (04/15/08)
They suddenly, two months ago, after several years of service, started charging us city taxes and city license surcharge fee. We don't live within the city limits of that city and haven't been charged city taxes by any other entity - ever. We live within the Smithville Postal district, but not the city limits. We live in the Smithville School District, but not in the city limits.
We have contacted Sprint, spoken to supervisors, etc. and have gotten nowhere. They sarcastically ask well, don't you live in Smithville?, as if we don't know where we live. We tell them that even though we have that address we don't live in the city limits. They don't seem to understand this. We explain that we don't get city water, city sewers, etc. We explain that many people in the United States live only in the county, not in the city. They pretend not to understand. We're not sure what to do at this point. Are there other people who are having this same problem or are we the only ones? We have contacted the city of Smithville, who just gave us a Sprint number to call. They don't seem to know why they did this either.
We are being charged for money we don't feel is owed. It adds up to $6.22 per month so in a year it will add up to over $70.00. We feel that Sprint is doing something illegal.
Norman of Johnson City TN (04/12/08)
First off I have not been receiving a bill & when I do call to see what my bill is it is always a very high ridicuious amount & every month I have to correct for unauthrized billing & charges that I have not signed up for-every month.When I question it they always say - sorry that was a mistake & it is corrected.
This particular time I was trying to pay my bill because my phone got disconnected. I wanted to pay by post dated check like I had done 3 weeks eariler. When I finally got to a person after 30 min on hold & told them I wanted to pay by post dated check they called me a lier & hung up on me. Next call after on hold for another 40 min I asked to speak to a supervior about the first call & explained what happen & she said sorry & wanted to know why I wanted to speak with a supervior repeatly. Again I was placed on hold for another 30 or so min & finance came on the phone. I said I didn't want finance I wanted a supervior or mananger. THey HUNG UP on me again. After almost 3hr on the phone & 7-9 call backs I kept getting the run around over & over got hung up or disconnected about 4 times, I lost count, they refused to let me speak with management, got told I was a lier even after I said I would pay today & not post date a check. I have to use my phone for work. They where taking options away from me when I was only trying to PAY THEM, very rude-lying to me over & over/ hanging up on me & would not give me there name.
Finally someone was nice enough to handle the situation (not a manager)& cut my phone back on so I can work. I have had many other problems in the past with sprint. I have a contract & cannot cancel my service or I'll get penalized $200 or so dollars per phone line.
Lost a full day's work, it is required for me to use my phone for work & sprint would not want to work with me after being on the phone for 3 hrs to pay a bill. I am also having surgery in a few days & i needed to get a hold of my insurance & family. I have no other phone.
Coleman of Bisbee AZ (04/07/08)
After selling my house in eastern tennessee I moved in with a friend pending my permanent move to Arizona 5 months later. No Sprint service was available up in that remote mountainous area. After hours of contact with Sprint customer service numerous reps I was told 1) their computer showed that service was available in my area despite my complaint to the contrary 2) NO, they would not send a technician to that address to verify my complaint 3) I was told I HAD service where I LIVED and that was my problem since I moved and the contract was made where service was offered. Being in the healthcare industry and needing my phone for on-call purposes, it being my only phone was imperative!
After stating to Sprint that it is unlawful to charge me for services they were not providing, I refused to pay their extortion fee of $200.00. The matter was turned over to a Sprint collection agency and I regularly get calls staing my credit rating will be affected if I refuse to pay. Prior to this incident, my credit rating has been impeccable
Shonda of Tustin CA (04/05/08)
Month over month for 7 months, I have been charged between $300-$1200 for a $40 per month plan. I have switched plans about 4 times and have been on the phone with reps to have my bills adjusted down each month. Sprint PCS also does not tell you that there are city taxes for utilities (connection to the Sprint tower) that are charged to your bill and they do not disclose this when you sign up for your service. I was offered by a customer support representative to be switched to a free Sprint tower in another area after the fact.
I am being told that the reason these city utility charges are so high is because my bill was so high. I argue that my bill is high because of the inept reps that have put me on the wrong plans and are charging me for calls and minutes that are even included in my plan! Finally, the rep says that 1. They will not waive the early termination fee but I have an option to continue to pay them to keep the line open until the end of the contract. They cannot tell me what additional fees will be incurred with this option. 2. I can cancel the contract and pay the early termination fee of approximately $200. 3. Being that my order for cancellation came in on 3/31, I have to pay for another month of service because my billing cycle is on the 27th! 4. They are unable to escalate the call past the 1st supervisor.
The time, frustration, energy, overage charges, cancellation fees, non-disclosure of city tower charges, and inability to cancel the day of the request for pro-ration but being billed for an entire additional month have me completely dumbfounded. I am so exhausted from this experience that I am literally in tears.
Thomas of Starkville MS (04/01/08)
My phone rang with caller ID showing out of area call. I answered and the telemarketer with foreign accent was connected. The telemarketer began telling me it was my lucky day that I had been selected to receive a free cell phone. I responded several times I did not want a cell phone. After several times I asked him to instead send me cash money and that I could use cash money. The telemarketer began asking for my address. I responded that if he had my phone number then he could get my address. He mumbled something which I thought he was ending the phone call but instead he called me a bastard and disconnected.
I'm completely outdone with these telemarketers and I'm insulted by their response. The person will not accept no for an answer and my phone number continues to be bombarded with unwanted solicitations.
Phil of Fremont MI (04/01/08)
Just wanted to voice my aggravation over the .20 text message scam I'm continually charged on my cell phone bill. I don't even know how to open a text message, and I certainly have never sent one. How can it possibly be fair that I'm charged for those sent to me? Until I read your article was I seriously planning to change my carrier. Now I see all the carriers are doing this. Is this an issue that Congress can take up? Or is this just free enterprise at its very worst? Thanks for letting me vent!
Hanning of Foster City CA (04/01/08)
They automatically charge you Dada Mobile even you had never heard about that. I had to call several times to ask sprint to remove that charge; even though they promised to do it, the same change still show up in the new bill. And one representative was really rude. She said she was tired of talking to me. Worst experience ever.
Dan of St. Louis Park MN (03/27/08)
I called to terminate my service. Sprint breached their contract that they had with me by adding additional charges on my bill. They have reversed 3 months of the charges but I would like to end my contract without penalty due to the fact that they broke our contract. The operator (Robbi) side stepped it by saying I have be reimbursed for the bills and I am not allowed to cancel without a fine. I am being taken advantage of. I have been with sprint for almost 10 years and in the past 4 years have become increasingly disappointed with their billing and customer service, or lack of. I just want to move on from this ongoing headache I have been dealing with since November of last year.
Dania of Miami FL (03/17/08)
I moved to Florida from New York about 1 year and half ago. Since my move, my cell phone service has never been the same. I have been chronically complaining for a year and a half and nothing has been done. Now I am fed up and I have stopped paying my bill until I am given some time of credit or let out of my contract. After 6 years of being a loyal customer to Sprint, they refuse to give me credit or let me out of my contract stating that because there have been no network tickets opened on my account, they cannot process either one of my above requests. Even after 3 hours of phone conversations with about 5 different people, that all assured me that network tickets have been opened, Sprint refuses to do anything. I was told today by a very nasty customer service manager that I had been misinformed and that I had to speak to a technical support representative myself to have a network ticket opened. Last time I checked, I do not receive a paycheck from Sprint, so how am I supposed to know their procedures on opening network tickets? I now have a $1700 bill with Sprint with next to no service and all they know how to do is bill me.
Two of my lines are blackberrys which I rely on to run two home based businesses and due to lack of service, I have missed out on countless emails, phone calls and text alerts.
Leslie of Bossier City LA (03/16/08)
I noticed on my bill that I have been paying two different states taxes for the last five years (North Carolina and Louisiana) to Sprint. I emailed them and received two replies; and each one said they would help me about the taxes. The first one gave me credit for two months. The second one said that they have made a case number and would get back with me within 24 to 48 hours. Of course, no one has gotten back with me. The address I gave; I could not find a phone number. Please help me if you can.
I have lost five years of money that Sprint refuses to return to me.
Linda of Brooklyn NY (03/12/08)
I purchased a new cell phone in March of 2006. At that time no one told me I had to enter into a new contract. I canceled my phone in December of 2007 and they charged me a $234.38 cancellation fee.
I cannot afford to pay a cancellation fee and I shouldn't have to because I never agreed to a new contract, all I did was buy a new phone.
Peggy of Vancouver WA (03/12/08)
I made sure when I signed my two-year contract with Sprint that, with the exception of government-required taxes, which the company cannot control, my bare minimum bill would stay the same. I wanted a less expensive service, without the bells and whistles, for two phones. I was told I'd have to keep the now unneeded third phone for $4.99/mo. or I'd have to pay an early termination fee of $200 for the one phone. So, having done the math, I agreed to continue paying for the third phone. It is annoying to pay for something which is not being used, but I accepted it.
I asked the man behind the counter repeatedly to reassure me that my bill would be $124/month--no more. I had experienced overages, and fees for things I didn't even know were possible, and I wanted this to stop. The man in the store was very reassuring, and said my bill would be my base amount of $114/month plus taxes, which would end up at about $124. Now, just over a year later, my bill is up to $139/month, having crept up $1.00 at a time. The base amount is still at $114. It doesn't matter what I say when I call the company. I am told that the extra fees are surcharges which are not required by the government, but which Sprint can choose to assess. The surcharges have nothing to do with my usage, they are just extra money that Sprint feels entitled to. I feel my money is being stolen and I am helpless, because of the early termination fee.
I now have a phone that doesn't work, and one that is missing, besides the one which is inactive that I pay $4.99 for, yet I still pay $139/month. To change anything will re-up my policy. I have never used another provider in all my years of cell phone use, and this is how I am repaid for my loyalty. The surcharging has to stop. I'm already paying the company for their service. Why do they need to surcharge me? If the rates they charge are not enough, then it seems to me that they should raise them up front, not through the back door, so to speak.
I am paying at least $13/month more than I agreed to pay when I signed the contract. I am losing money and have no way to make it stop. This sounds illegal to me, but I feel helpless.
Fred of Garrison MN (03/10/08)
I'm Deaf, and have no phone service. Out here in the country, there's also no cable. So I checked the local library's computer, and ordered a Sprint/Sierra Wireless aircard for computer connection. I can make phone calls online, through the ATT or Sprint relay services. Coverage maps show good connection speeds here, of 50-70 kbps.
In reality, I'm getting top download speed of 2.8 kbps -slower than dial-up! Then they also kept sending my statements to the wrong address, despite telling me it's been corrected. One call to customer service resulted in their not being able to find my account, so they transferred me to a specialist. After a nice long hold, I was then disconnected. On another call, the relay operator explained the service and that she was placing this call for me. The service rep assumed she was asking FOR relay, and put us on hold. Then she came back to say they do not provide relay service and she'd have to transfer me. I stated that I was NOT asking for relay. She insisted that she was not the right person to handle my situation, and would transfer me. I asked how she even knew my situation, since she had not even asked or given me the chance to state why I was calling. She didn't care, and was going to transfer me to a specialist. I asked that I be given a supervisor and was put on hold for about 10 minutes.
Then the same person came back on, was surprised I was still there, and said we are wasting time and she'll now transfer me. I replied that SHE is wasting my time, and I'd appreciate being transferred NOW. I was then put on hold for another 10 minutes, and then the line went dead. Calls to their billing department also get a hang-up, and I've run out of Sprint numbers to try. Emails to them get a stock reply that I should call their automated number and follow the voice prompts -even when I state that I'm DEAF.
Scott of Trout Run PA (03/09/08)
I signed up with Sprint in October of 2007 via Radio Shack. They initially offered me a thirty day free trial with the understanding that if I accepted the phone at the end of the trial I would be required to pay the free trial. When the time came, twenty eight days into the trial, I decided I didn't want their phone. I went to Radio Shack to cancel and a gentleman got on the phone to me and offered me a 'special deal' of another sixty days of a free trial, supposedly some kind of administrative function. I specifically asked him if I would then be billed for those sixty days when the time ran out because, if that was the case, I wasn't going to go for it. The reason I was canceling was that I couldn't afford the phone. He said that ONLY MY CURRENT BILL OF APPROXIMATELY $120.00 WOULD THEN BE DUE so I accepted, foolishly apparently.
When the time came I was contacted by Sprint who told be that the guy had no authorization to offer that deal and that it would be reversed, bringing my bill to a whopping 500.00 USD. I asked them why they would not honor that and they told me, in a manner that implied I should know, that no such deal existed and they did reverse it. This is all on record. Now, they are also billing me for late fees for that time period and won't listen to me at all. I have no recourse. They can just bill me for whatever, apparently, and get away with it. I was lied to and have paid them $250.00 so far, unwilling and unable to pay them the 600.00 or so odd dollars they claim I owe. Oh, their late fee is unreasonable as well. $25.00 a pop for time I rightly thought was free time. I have only had the phone for six months and they have billed me almost 800.00 dollars.
So far they haven't reported me as late but they will when I can't pay the amount they ask.
Angel of Bronx NY (03/05/08)
They claim I owe them $1388.67 on a phone bill. I closed my account in december and they continue to bill me for service. I returned phones to them at the time. I was going to keep their service but since it was so horrible, I took my business to a different carrier. I closed my account and think at the time one of the customer care reps took their frustration out on me and messed up my account. I am frustrated. I tried to clear it up and they keep giving me the run around about everything. I would never in my wildest dreams let my cell phone bill go so high up and I think they are pulling something on me....
My credit will be tarnished because of the way they conduct business. I don't owe them a cent.
Gladis of Laguna Hills CA (03/05/08)
My phone is dying within just a few hours of recharging, even without making phone calls. They have thought of every excuse to say it's my fault. I have had many phones before with no problems. I have the Motorola Razr. They broke buttons off my phone, scratched it, messed up the clear protector I paid $40 to put on it. They refused 2 times to do something about it, 2 times they said they would replace it, then said they had no documentation, then they are finally going to replace it because they lost pieces to my phone, buttons. They also keep changing my billing without notification and wont tell me who authorized the changes on my own account.
They broke my phone currently without replacing it, and overcharge me on my phone bill, change my billing without my authorization.
Linda of Bonifay FL (03/05/08)
I got a call from Shannon at Sprint July 07, for a new Cell Phone At no charge, Free roaming, 450 min local & long distance for $39.99 each Month plus tax. Free 7 pm to 7 am plus Sat & Sun Free.I was going to get a nice new phone and save money also. I have had Nextel for years and had a out of date phone. So I said yes. I now have had nothing but trouble with my bill and have a hassle every month. My first bill was $208.83. Each month I have to call about the incorrect bill. My phone hardly ever works. I live in a town that does not even have a Sprint Tower.
I went to the nextel/Sprint dealer and he called and was on the line trying to get my bill straightened out. He told the person we don't even have a sprint tower yet but hope to get one this year, he could not believe they did this inservice. I rarely get or make a call that goes through. I wanted the $39.99+ tax, free new phone & save money. They say I e-mailed or text message etc. I have done neither. I can't get my phone to work long enough to even talk. I said block anything but phone calls. Now again my bill is incorrect & has a data or third party service. I can't get a 1st party service most of the time. I am so dissatisfied with Sprint and the continued hassle I have when I call about the bill. They said it would be a $200.00 charge if I cancel my service.
Mary of Topeka KS (03/05/08)
Spoke w/Theresa regarding acct #, she informed me that we have a new acct #. Sprint failed to notify us that the acct # had been changed. When trying to reset-up for online use, the web site wouldn't accept the email address. When speaking w/Elzabeth (tech support) she didn't call the primary acct person, instead she spoke to her manager whom of course did nothing. I had to tell her to contact the primary acct holder to get permission. Each time I need to log into the web site I have to go through the same process over & over again with the same difficulites each time. The acct holder has no hands on with billing, it is all me. It is increasingly frustrating to have to go through such an ordeal just to do business. In this time where privacy has become such a huge issue, businesses are taking advantage of this & not speaking with the individuals who take care of all the billing (even after consent has been given).
Janet of Charles City VA (03/05/08)
My husband and I have had Sprint for about 5 years now and have, for the most part, been content. The biggest problems are: (1) no English-speaking CSRs; (2) because of (1), it takes FOREVER to get a solution to a problem; and (3) the website for some reason seems to have extreme difficulty staying up. I can go on the site at 3 different times during the day, and on at least 2 of those occasions, the mysprint (account management) portion of the website is unavailable. It really does make me wonder if I should stay with a company whose technology is so poor that they can't keep their own website up.
Irritation and frustration mostly.
Cora of Bridgeton MO (03/04/08)
I have been a long time customer or Sprint and have had no problems. Then beginning in November 2007, every billing has been a nightmare which requires me calling customer service. I get representatives that are hard to understand what they are saying and don't know what they are talking about after you figure out what they are telling you. It is a vicious circle. They tell you that you have charges that were never on the bill before; you think it is resolved, and you are paid up--and then the next month it is a nightmare repeated. All of a sudden there are charges that weren't paid from the previous bill. To reach a representative is a long wait. I will not be renewing my contracts when the 5 phones contract times are up. I can't wait for them to expire; they want $200 per line to end the contract.
I don't know what has happened, but others should be wary of this company and not be lured into what looks like a Fair and Flexible plan. It appears to be fair and flexible, but the billing is a complete mess, and there are charges that somehow appear that really can't be proven or disputed. I have spent close to an hour every month since November on the phone with them trying to get things st | 
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