Sprint PCS and the other cell-phone companies bury consumers in a constant barrage of "best deals" and "money-saving" specials. Trying to keep track of these constantly-changing plans is like trying to count grains of sand in the desert during a windstorm. One tenacious soul who has done so is Humaira of Berkeley, who wrote to Sprint in January 2001 seeking a clarification. Last we heard, there'd been no reply. Other complaints ...
Michael of Chesterfield MO (03/24/06) 1) I purchased a new Sprint phone that came with a camera (which I didn't really want). It came with a "free" 1 month 'picture pac', which I could cancel if I chose. I cancelled two weeks into the 'free' month. Unfortunately, I didn't notice they kept it on my bill. 2) I ordered Canadian service. Tried it a month and changed my mind, so I cancelled.
Again, they assured me they'd take care of it. Again, I never noticed that they kept it on my bill. When I finally noticed and called to complain, I was informed that if you pay without complaint for 60 days/2 months, Sprint takes it for granted you want the service. Assurances from customer service are apparently meaningless. NOTHING gets taken off your bill until you call and tell them to remove it, then you have to ensure at least for several months that it is in fact off your bill and STAYS off. There is no written proof of any conversation with customer service, so the only evidence in writing is your statement.
Caveat Emptor. I am cancelling and going with Verizon.
Kari of Hesston, KS March 22, 2006
Kari of Hesston KS (03/22/06) When cancelling our plan with Sprint after seven yesrs of usage by my husband, they charged us 150 per phone. We had one plan with two phones. On top of the charges, they did not cancel one of the phones saying there was a "misunderstanding." Phone B's bill will come in the mail. We felt that when you cancel a plan, it means the whole plan--both phones. The 300 plus the extra month fees and whatever else might be tacked on are just a rip-off. It is not honest and it is not right.
Poppy of El Cajon, CA March 22, 2006
Poppy of El Cajon CA (03/22/06) On 3/22/06 I called Sprint to make a payment over the phone for telephone number 619-249-8709 in the amount of 104.24. After receiving my confirmation # 008322 for 104.24 I checked the Bank of America website to cinfirm that the payment had posted to my account. At that time I noticed that the payment had been put through two times totalling 208.48. I immediately called Sprint so they could correct the problem before the funds were removed from my account.
At that time I spoke to a representative named Maggie and she said there was nothing she could do. I then asked to speak to a supervisor, or someone that could help me. Maggie placed me on hold for approx. 15 minutes before coming on the line to tell me that a supervisor was not available and that I had to speak with her. Maggie told me that I would have to have my bank correct the problem, the Sprint rep and I called my bank on 3-way and the bank manager said that since Sprint had input the payment twice they were responsible for refunding the amount to me.
This situation has not been resolved, and now I have 104.24 missing from my account that Sprint has taken out of my account WITHOUT authorization.
Iftikhar of Nanuet, NY March 18, 2006
Iftikharof Nanuet NY (03/18/06) On june 28,2004 my wife went on vacation back to her country for about 5 months. Before she left I called Sprint Pcs and changed her cell phone line into a vacation plan. Which they did and started charging me 5.00 for that service. When she returned back to USA on 11/29/2004 I called back and requested to cancell the vacation plan so she can use her phone again under regular plan.
They used to bill me about 70.00 every month for two lines I had. But when I got statment for the month of december 2004 they charged me about 2600.00. I was so shocked, I called them and asked why so much? They said they charged my wifes phone line one dollar for each minute she used. since than I am calling them and writing them to correct my bill so i can pay. I wrote them three letters but no response.
Randy of Snohomish, WA March 16, 2006
Randy of Snohomish WA (03/16/06) We initiated a Sprint plan in spring of 2003 for three members of our family (Dad, Mom, Daughter in College)I dropped out of the plan later that year due to poor service and coverage. Wife and daughter continued until August of 2004 when daughter took herself off or our plan but stayed with Sprint. Wife continued on the plan for which we were billed each month. Daughter was billed separately for her service.
In fall of 2005 we cancelled the Sprint plan and to our surprise received a bill for a 150. early cancellation fee. We had been a customer since sping of 2003 so at the time of cancellation had been a sprint customer for 2.5 years. We waited over 2 years to cancell just to ensure there would be no fee. I have talked with Sprint Call Center people several times and each time was told that we owe the 150 (which is now 200 with late fees)Sprint claims that the plan was changed when daughter left our plan to have her own and due to that change in the plan the two year commitment starts over.
I asked for copy of something signed by me or other paper work that verifies this and their response is that I got the standard renewal packet with included that notification in August 2004 when daughter left our plan. We received no new telephone or any thing else that would warrant such a charge.
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