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Sprint PCS |
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Humaira of Berkeley, who wrote to Sprint in January 2001 seeking a clarification. Last we heard, there'd been no reply. Other complaints ... lindsay of hanover, PA October 28, 2009 i have been fighting w sprint for months. i spend between 4 and 9 hrs a day tryng to get help. to make this shorter im only going to go into the most recent evnet i called today to reake payment arrangents bc i fell a bit behind. they said they wouldnt talk to me bc of a fraud alert. me and scott never put it there and have tried several times to9 remove it. so i said i want all my issues finally resolved before i pay anything they transfered me finally to advanced management who cut me off insulted me and implied i was only complaining today bc i had a balance i got so angry after trying to discuss this with her i had to hang up and call back. i have never in my life dealt w a company so eagar to drive business away. i have a 1300 bill that first of all shouldnt be that high and second i cant resolve bc at ever corner there is resistance and aggression. please call i want to fight them. Alexander of los angeles, CA October 28, 2009 Sprint has been overcharging me for over a year. Everytime I call customer service to complain and resolve the issue, I do not get a call back. This has been going on for over a year now. Very bad customer service. No calls back. William of Saint Johns, MI October 27, 2009 For two years I, my wife, and mother where using Tracfones, but it turned out that the cost of buying minutes for these phones was more than it would cost to get phones through sprint. Because I already had a broadband USB modem from Sprint, I would get three phones from them. Two days later I get a box with 3 LG Lotus phones. Oh how I love these phones, but my phone needs to be charged three times a day compared to my wife and mother that only need to charge 1 time every two or three days. So I call customer service and I tell them what my phone is doing and they tell me that it is a defective phone and that they would send me out a new one. At the end of the conversation I get an apology that the phone is no longer free on their end and that I would need to purchase a new phone and then they would credit my account, not the credit card but the account. I am on a fixed income, I get paid once a month and most of my money is on medication I don't have an extra 100 dollars for the phone only for it not to go back to me but to my sprint account. I am being penalized for a faulty phone. kathy of oxford, MI October 27, 2009 Called on September 6, 2009 to get a price on cell phone plan for our 4 lines with internet service (one son wanted to buy an instinct phone that requires internet) "Sarah" told me 146.00 plus tax. We went to the Sprint store, he bought the phone and when we received the bill it is for 40.00 more monthly than what was quoted. Two of the lines are each being charged 19.99. We were told one price and charged another - I wanted to return the phone that requires internet but they said it is past thirty days and have offered no other solutions. This is like a "bait and switch", it seems very illegal. We feel "taken" and cannot afford 40-50 dollars more monthly. John of Jupiter, FL October 26, 2009 November, 2008 (on election day) I reached an agreement with Sprint to leave as their loyal and long time cell customer due to an irreconcilable issue (12% disconnect rate). After months of doing all that they could to remedy the issue, they agreed to allow me to sever my contract early without the customary 200 or 250 early termination fee. Also agreed to at that time was a transfer of responsibility for the ongoing Billing to the other included (but not the responsible party up until then) party on my plan who was continuing as a Sprint customer [my son]. All has been well up until 6 weeks ago when I began to receive DAILY automated calls from a collection agency about a 125 balance due. I finally got a representative on the phone and explained my position, suggesting they give the responsible party a call (my son) if they had an unresolved billing matter. The harassing daily calls have continued in spite of a 2nd conversation with a rep wherein I explained I would like to speak to a Sprint representative regarding the matter, that I was sure this was a mistake. What should I do? The daily calls are inappropriate. I have not refused to pay, only requested a Sprint representative call me so that an explanation could be given. Why, after nearly 10 months would they not have tried to contact me either by mail or phone? My phone number and address have remained the same. Jorge of Fairbanks, AK October 24, 2009 Sprint Trying to bill me 240.00 over, for charges that are included in the plan, theey also set my phone in roaming for it is the only way to get service; I contacted sprint to complain but they said that sprint do not charge me for roaming; but they are charging me for the charges from sprint to sprint and to my voice mail that are included as "unlimited" and free on the plan; arguing that those charges are because I has been using another provider (they said it is not roaming). I never had this problem. I like for them to reverse this charges, I will paid the "regular" plan charges and cancel their service. I has been sprint customer over 8 years. Laura of Wentzville, MO October 23, 2009 I have been a loyal Sprint wireless customer for over 8 years and had an average monthly bill of 400 for which I have never made a late payment. I remained loyal through spotty coverage areas, dropped calls, and poor customer service because I really didn't want to suffer the pain of changing wireless service providers. That is, up until about 3 weeks ago when I could not take it anymore. My Blackberry randomly stopped sending/receiving emails so I suspected that there must have been a glitch in my enterprise service again. I went to my local Sprint service center and explained the problem. They said it sounded like a problem with my corporate service and I should call my IT department. I did that and it did not resolve the problem. I went to a second Sprint store and they told me the same thing the first store told me. Being very frustrated at that point I called Sprint Customer Service to find assistance where I was placed on hold forever. Finally, I made a final attempt to get service from a Sprint Service store. This time, I entered the store and was approached by a new employee. I again explained the problem. She was the first person to listen, take my phone from me, check the status of my enterprise service, and realized that Sprint had cancelled my service for some reason we could no ascertain. It took her 30 seconds to resolve an issue that I had been battling for 2 weeks. That night, I went to Verizon and changed my service provider. Now Sprint is charging me over 600 in early termination fees. Where is the loyalty to the customer?? Mike of Banks, OR October 23, 2009 [Their] sponsorship of the ABC program 'Flash Forward', Oct 22,2009 has caused me to consider never buying a Sprint product. The openly gay relationship portrayed in this episode is not acceptable for family viewing and sponsorship of this type of behavior speaks volumes about [their] business and [their] company ethical position. I will not purchase a sprint product because sprint has chosen to sponsor a particular moral stance. Lars of Arlington, VA October 23, 2009 I've been a Sprint customer since it's inception, around 1980 (that would be some 28 years thru thick and thin when phone companies made significant offers to switch service) as a land line and then later cell phone customer, and now I am no longer. We, as a family, made the decision this year to go with AT&T so that we could use the Mac iPhone and benefit from what it has to offer. Prior to making the move to go with AT&T we confirmed several times with Sprint (in the store and over the phone) to ensure that any binding contracts were satisfied and up in AUG 09. Unfortunately we did not get this in writing. Today when we reviewed our final account standing, we saw that we're being charged 400 for early termination of 2 of our 3 family cell phone contracts. After complaining to the account rep, he said that he would credit us for 50 for each line (total 100) because we said that we had been told that our account was free and clear ("even though there was no documentation IN THEIR RECORDS.") Otherwise he said that out CONTRACT was totally binding. Make sure you keep all paper records and get everything in writing. Let'see, they've now lost a 28 year customer with little regard and no hope of EVER GETTING US BACK. In 28 years I do not believe there has ever been a late payment event, but if I refuse to pay this termination fee Sprint can adversly influence my credit rating. The consumer is completely at the mercy of the phone companies! Is it a wonder that Sprint is in a terminal dive to oblivion. I put up with their totally incompetent service but no longer in many instances. chad of plattsmouth, NE October 22, 2009 I tried to have my my whole family put under one plan that I would administer. I was told this is what had taken place. Come to find out this was not what had happened. My girlfriend still has charges for an account we were told was closed and my mother still had a line under her account. It has taken me more than 10 hours of going to stores and being on the phone to get this all straightened out. The reps in the stores tell you one thing and later on you find out something completly different is what happened. I have had nothing but trouble with spint in the two years I have been with them. I caution all to stay away. Advertisement
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