Complain about a product or service

Suncom Wireless

Angie of Waxhaw NC (04/30/08)
My wireless phone bill payment was mailed out on April 26th and was not delivered to the payment office nor payment has been posted to my account as of April 28th. I am repeatedly getting an automated friendly reminder call from SunCom telling me that they are not in receipt of the payment. I will receive a call at my home, twenty or thirty minutes later I will receive a call on my cell phone, then an hour later I will receive a text message (of which I am being charged for), all letting me know that my payment has not been received. I am in the collection industry and this is considered harrassment.

I have complained to SunCom's customer service only to be told that my phone service will be ceased and that they are not violating any laws by repeatedly contacting their customers if the payment is not received by the due date on the invoice. SunCom's customer service has always been halfway there, I've not ever received one pleasant or helpful individual. It's bad enough that when they bought ATT out they contacted me and offered me a deal I couldn't refuse, which included a new phone.

However, when it came down to actually receiving a new phone, I was magically ineligible and had to agree to a 2 year contract in addition to the contract that I already had in place. In the meantime, I'm being harrassed profusely over a payment that maybe 2-3 days lost in the mail and according to them I don't have a leg to stand on. I could see if I were 15-30 days past due. The check really is in the mail. SunCom stinks and come Sept 17th 2008 good bye to them.

I am being annoyed and harrassed. I am a responsible citizens and I pay my bills. I find it inexcusable to be harrassed in this manner.

Chris of Lexington SC (12/10/07)
I purchased a Sony Ericcson W300 cell phone from the Suncom retail store on Sunset blvd. in Lexington, SC on Dec.23, 2007. About 1 month later the speaker quit working and I returned it to the same location and was given a new phone. Then recently the 3,6,9,and # buttons quit working. I returned to the same retail location and they referred me to 1800sunserv. I called this # and spoke with April and she informed me that I would have to call Sony Ericcson and mail off the phone for repair. I reaffirmed that I had bought the phone from them and not Sony so what was the best deal for a new W300. She said it would be $199. That is $100 more than the original purchase price. I called back and spoke to another representaive and asked to speak with her supervisor. After waiting on hold for 18 minutes Sharika told me the best deal I could get was $149 by renewing my 2-year contract. I told her the online price of the phone was free and I didn't understand why after 6 years of being a customer she could not give me a better deal.

Jacqueline of Summerville SC (05/04/07)
On March 2006, I signed a contract with Suncom Wireless with a deposit of $200 that was to be refundable to me after 1(one) year with no interruption disconnection of services. I called in Feb 2007 and asked them to refund in the form of a check and not to be credited to my account. They told me I had to call back in March 2007. I followed back up in March and was told I had to wait 13 mos (April) and to call back in April.

I called back in April was told I had to wait until May 4, 2007 and it will be credited to my account and ask for refund in form of check. I called back today and was told I can't have my refund back, I have to wait 3 more additional months due to a late fee of $5.

This stipulation was never part of my original contract that I signed to have my deposit refunded back. I'm fully aware of SunCom will be selling or placing their business for sale on May 15, 2007. I believe they're using this technique to prolong refunding my deposit to fall into the new guide-lines of the new company change over. I gave them my money in good faith and expected my money refunded back to me in March 2007. Now they have violated my trust and I feel as though I'm not they only one.

Velma of Newton NC (04/02/07)

On 3/22 I went into the store to purchase a plan which allowed unlimited minutes for 59.95 per month. While doing so the salesman looked my address up on his computer and said the service in my area was borderline. I told him I didn't want a phone that wouldn't work at my home. He said no problem. Instead of assigning my own cell phone # (which he said would be the same as my current cell#) he had my current cell forwarded to the new phone to see if it would work at my home address. I was told if it did not work I could return the phone.

That same evening when I got home I found that I had no service. The next day on the 23rd I returned the phone to the store. He made a call to someone and said I wanted to cancel. At that point they tried selling me a more expensive plan that would guarantee coverage in my area. I told him that I was not interested in a more expensive plan and he told me the day before I could return it if I didn't get service in my area. He agreed to cancel my service.

I was shocked to receive a bill dated the 25th billing me for 109.21. I immediately called the customer service # on the bill and they had no record of any cancellation. I then called the store where I returned the phone and spoke to a woman who checked with the manager Curtis and he agreed to cancel the monthly charge but was insisting I pay the activation fee. I don't feel I should be responsible for this since the original salesman William said the phone # he gave me would only be tested by my current cell being forwarded to it to see if I could get service in my area.

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