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Suncom Wireless |
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Velma of Newton, NC April 2, 2007
On 3/22 I went into the store to purchase a plan which allowed unlimited minutes for 59.95 per month. While doing so the salesman looked my address up on his computer and said the service in my area was borderline. I told him I didn't want a phone that wouldn't work at my home. He said no problem. Instead of assigning my own cell phone # (which he said would be the same as my current cell#) he had my current cell forwarded to the new phone to see if it would work at my home address. I was told if it did not work I could return the phone. That same evening when I got home I found that I had no service. The next day on the 23rd I returned the phone to the store. He made a call to someone and said I wanted to cancel. At that point they tried selling me a more expensive plan that would guarantee coverage in my area. I told him that I was not interested in a more expensive plan and he told me the day before I could return it if I didn't get service in my area. He agreed to cancel my service. I was shocked to receive a bill dated the 25th billing me for 109.21. I immediately called the customer service # on the bill and they had no record of any cancellation. I then called the store where I returned the phone and spoke to a woman who checked with the manager Curtis and he agreed to cancel the monthly charge but was insisting I pay the activation fee. I don't feel I should be responsible for this since the original salesman William said the phone # he gave me would only be tested by my current cell being forwarded to it to see if I could get service in my area. Advertisement
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