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SunRocket Internet Phone Service |
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Rakibul of Ozone Park NY (07/21/07) I signed up for Sun Rocket VoIP phone service with a contact that said that I would receive 2 years of phone service from Sun Rocket for a one time price of 199.99. After having the service for about 9 months the company goes out of business and I still have 15 months of service which I paid for. No one at the company answers phone calls it just plays a recording saying that how they are no longer accepting sales or customer service calls and that's it. Also all emails sent to support or billing are ignored. All I got from them is an emails saying that they have gone out of business and that I have to find a new VoIP provider. Jose of Charlotte, NC July 21, 2007 Jose of Charlotte NC (07/21/07) I paid a total of 321.70 in advance for the whole year, and now my money is gone. They said I could switch to another company but only the first month would be free. James of Mt Shasta, CA April 14, 2007 James of Mt Shasta CA (04/14/07) SunRocket is using the scam that makes a customer jump through the right hoops in the right order to CORRECTLY cancel. Until a customer cancels correctly they may think they have canceled but the SunRocket automatic billing continues. If you call and say hey I tried to cancel SunRocket will offer to refund the last billing cycle but nothing beyond 31 days. I had to explain to a supervisor (good luck getting hold of a supervisor) that I was going to take the company to Small Claims - after reviewing all the problems I had with support he finally agreed i was due a refund. (we will see if that happens - he tried to get me to agree that the refund resolved the issue, i only agreed to accept the refund but I did not agree the issue was resolved (remember I have the tape). Eric of Moorpark, CA February 19, 2007 Eric of Moorpark CA (02/19/07) Damage: 208.00 sign up. Current cell phone charges due to roll over activity. James of Troy, MI February 5, 2007 James of Troy MI (02/05/07) Monday I called around noon to find out the status, the reps telling me that the item is on back order, I will get one when the company get one meaning they do not know when, and I will be out of phone by all this time. This is an unreliable and irresponsible company just to get the customer the money upfront. Anne of Wallingford, CT January 29, 2007 Advertisement
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