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Talk America |
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As we understand it, Talk America started out in life as AOL Talk, then became Talk America, then an independent company catchily called Talk America Holdings Inc. It was then taken over by Cavalier Telephone.
Here are a few of the more recent complaints ... Evelyn of Joliet, IL December 26, 2006
On November 27, 2006 my account was doubled-debited for the same invoice. Since that time I have sent 10 faxes, made 15 calls to customer service and no results. Each time I talk with someone they give me a different answer. It is now the 27th of December and I have yet to get anyone to acknowledge that they have received my faxes, let alone put the money back into my account. One manager told me that I should write a letter to the president and ask him for more staff because he could not dig through 250 faxes to locate and resolve my problem. In addition, each time I call, I spend at least 5 minutes waiting to speak to someone. Then, the customer service representatives put me on hold, without telling me, and I have waited for as long as 20 minutes for a manager to pick up the call. I have also had scheduling problems. The service technician came to install the line; told me it was working only to find out that it was not working. The service technician then told me that it was my fault because I should have checked the line myself. I have over 75.00 in overdraft charges as result of Talk America not putting money back into my account; and that figure is getting bigger. Kathryn of Westland, MI August 25, 2006
Becky of Clinton Township, MI August 14, 2006
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