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T-Mobile Billing Disputes

GPetrucci of Aston, PA September 5, 2009

The advertised T-Mobile prices are misleading and I would have to believe illegal. I have been a customer for over 5 years and my service included detailed paper billing. I am now being charged for this service. When signing up for new service, you are not made aware of additional charges until after you have completed the sign up requirements. This makes it impossible to compare rates with other carriers in an "apples to apples" comparison. The newest charge of 1.50 for billing is a backhanded attempt at a rate increase, although one it appears they will get away with. Sending out an invoice is a cost of doing business and that cost required to be reflected in the base cost of the product or service. I would guess T-mobile will start adding fuel service charges for my portion of the electricity used to process my calls.

Pswaminathan of Lexington , MA September 3, 2009

I have been w/tmobile since when they were voicestream and just last month i chgd provider. since i used paperless billing & knew i had one bill still due i went online to get the information so i could pay it on time. i also kept checking my email to see if i got my bill there. But I did not and hav not received any bill from them. When I called them they tell me that since i chose paperless billing they would not send me a paper bill but since account has been cancelled they cannot email me a bill so the only way to get a bill is to go to a T-obile store and have them print one out for me or take their word on what is owed and pay them by phone. This seems completely illogical and unfair since they do have a past due notice that they are going to send out although they have actually not billed me at all.

kimberly of martinsburg, WV September 3, 2009

My account was charged 20.00 twice-once for stopping my easy pay option(I switched to At&t). I paid the bill with the extra 20.00 fee, over the phone with a check. A week later, T-mobile called and said my check didn't go thru. The customer service rep. didn't know that if you stopped your easy pay option, you cannot pay over the phone with a check, because the bank thinks the payment is a duplicate payment and will send it back, so I was charged an additional 20.00. My bill was originally 90.17, I end up paying 141.37 with my Discover credit card, because I was afraid of being charged an additional 20.00 by T-mobile.

W.E.Berresheim of Port Barrington, IL September 3, 2009

I thought we had a contract to stay with T Mobie for a given period of time. Now they want to alter our bill paying practise to payment by phone. If we don't comply, we will receive a charge of 1.50/month. Can they violate this contract?

sarah of Goodyear, AZ August 30, 2009

I've been with T-mobile for over a year now & have only had minor issues with some things here & there that have been resolved right away & as pleasant as possible with the greatest of ease. Just recently I added my sister onto a family plan (because according to an in store representitive they now do a credit check. Due to medical bills & poor credit I knew she wouldn't be able to sign on with any carrier other than Criket... enough said.) At first everything seemed great up until our first combined bill was for over 200, I almost passed out due to shock because it was supposed to be 110 with taxes included due to the printed statement from T-mobile itself stating that was what the family plan was going to end up being monthly. I've got the Sidekick LX 08' & had an amazing deal. Unlimited texting & Internet & additionally 3.99 for 300 picture texts (because I didn't want to up it to 15 for unlimited since I mainly stick to texting, hence the 4000 a month I go through). So roughly my bill was ranging from 44-55 a month, honestly it was perfect for me.

Once I added my sister on (she ended up getting the older sidekick for 99 with the "professed plan" including unlimited picture/normal texting & Internet, they've sense tacked on so many hidden charges & have upped our plan WITHOUT NOTICE! According to the "technical support via the phone" certain charges were made because the existing offer the in store representitive offered no longer existed! We went from having an amazing plan to being charged out the butt for things they've told us are crucial for both phones. After talking to many representatives via the phone we finally got our "family plan" down to 400 shared minutes, the Fave 5 for both phones, & my original plan was still tacked on with her currently updated plan. Knocking it down to 125 total. Not bad. Despite the fact we went from her having unlimited everything, & my plan, plus 1800 minutes shared, to the current. The problems have recently started with them over charging us for the combined bill, tacking on things we NEVER added without any notice, and changing my plan when I changed my phone number due to being harassed! I asked the rep several times if this would effect my plane & I was informed it wouldn't. I was lied to & now our bill is ridiculous. Do to constant moving & job issues I don't have the funds to pay for such an extravagant cell phone bill. Im sick of being ridiculed over the phone by people who are supposed to be making this easier.

This is unjust & financially unacceptable! I can't afford 400 in cancellation fees & starting up wit a new carrier. I like T-mobile, I love their phones, I just don't appreciate being roped into false pretences & talking to people who honestly don't even know what their doing. There are good phone reps out there who I appreciate for all of their assistance, but for those out there who are b/s'ing their way through loyal & respectable hard working people should either be trained harded in real customer service or should be fired!

Carmencita of Skokie, IL August 29, 2009

I purchased a cell phone on November 2007 with 2 years contract that ends on November 2009. My problem is I have a landline with them. They told me that the reasons I got 9.99 per month on Landline (Called @home service) is because I have a Cellular Phone with them.

Now that I don't need my cell phone, Customer Service said for the land line I will be charged Cancellation fee 200.00 if I will drop my Cellular Phone use. I paid monthly cell phone 39.99 plus taxes which I hardly use. What should I do?

joanne of tredegar, United Kingdom August 26, 2009

I have spoken to so many different members of staff at t mobile and being that none of them were English. its very diffulcult to tell you there names. I have a contract phone with t mobile for my number and my daughters. i pay for both under my name. I have 700 min and unlimited texts and my daughter has 100/100. Our bundles go on the 21st of the month.

On July 25th I rant t moble to change my daughters number due to abusive calls and texts. Firstly they made a mistake and changed my number instead, and I had to wait for 3 days before my old number returned to my phone. In that time I lost 3 days work due to business from clients couldnt get hold of me. They said they would credit my bill 15 pounds, for the mistake they made. They changed my daughters number then but she lost her sim card and I had to ask for another one to be sent to her, I spoke to another member of staff who told me to go to the carphone wharehouse to pick one up.

I was going away to London so I thought I would wait till I returned.I asked for the sime that she lost to be cancelled. So we were away for 10 days when we returned I went to the carphone wharehouse and they told me they couldnt give me a t.mobile sim care and that I was wrongly advised yet again a mistake by t.mobile. So we had to wait 3 days for it to be sent to me. Another member of staff now told me that they would reinburse me 5 pound for the conveinance and false information given to me from t.mobile.

So my daughter hadnt used many of her bundle for the month 21st july to 21 aug. Her new sim came to her at the end of Aug. They told be that any mins or texts on her old sim would automatically go on to the new one. Which she told me they didnt. I had changed her bundle for an extra 100 mins and texts for Aug to Sep. So she didnt have her phone to use for best part of July. I rang T.mobile and once again they told me false information saying that my July aug bill was credited to 42 pounds from 55 pounds for the inconveince.

So I was happy with that, untill yesterday when I have my T.mobile bill come through the post with a bill for 130 pounds. I nearly had a heart attack. please could you help me with this only I cannot afford to pay this and will not pay it when I know T.mobile has made another mistake but this time a big mistake

Susan of Daly City, CA August 25, 2009

They insist on charging me a 200. contract cancellation fee even though I was no longer under contract when I cancelled my service and changed my provider.

T of Brooklyn, NY August 22, 2009

T-mobile is now charging 1.50 to have my bill mailed to my house. I called to complain and ask if the fee to receive a bill is in the terms and conditions of the contract, I was told no.

George of Bell Gardens, CA August 22, 2009

I have a "contract" and set plan yet each month my bill is for a different amount, I don't go over the allowed minutes or texts. When I call to complain they excuse the added charges in a way that I don't understand or they make it sound legal. Another thing is that I've been with TMobile over 3 years on a 2 year plan and yet everytime I add a feature TMobile claims the contract starts over. Is this fair/true?

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