Complain about a product or service

T-Mobile Billing Disputes

Jon of Valencia, CA October 20, 2008

Jon of Valencia CA (10/20/08)
As I was canceling my phone services with T-Mobile I found out unusual charge on my second phone. I called a customer service right away. I found out there's been game download and subscription charged last 3 months while my 5 year old son was playing with my phone about 215. I argued that t-mobile failed to safeguard unauthorized download and subscription from (minors or by accidental press of button) by fail to providing mechanism such as password to authenticate the user. However the rep. insisted that t-mobile web ask for confirm button twice which is sufficient, and you must lock the phone from anyone to access.

They refused any partial or full reimbursement by accidental press of button. In short if the button is pressed twice you are liable for payments no matter how it was pressed. Interesting facts was t-mobile web button is impossible to program out from accidental access from the phone. I do believe they count on extra revenue even from unintended usage and not willing to correct charge as Sprint did.

The supervisor on the phone started to raise voice, despite the fact that I was very calm and reasonable and I could not continue conversation. To my request for contact info. only thing I got was her name. Erin 305514 Call Center #10. She refused to provide address, or information in regards to this incident.

Approximately 215 unauthorized download and subscription charge.

Eric of Baltimore, MD October 18, 2008

Eric of Baltimore MD (10/18/08)
ive been with you all since may08 ive never missed a payment ive always made payment on time and more then what the bill states but every month atlease 2 or 3 times my service is interupted for lost payment ive done everything you all asked with faxes and goin to the store and it hasnt helped anything your reps doesnt seem to be able to help all are sayin the same thing to the point i can finish there sentences for them i changed to tmobile from another carrier thinking it would be better here but its worse if its anyone that can do something please do

i suffered important missed calls from service interuptions this is humiliating i have people trying to get in contact with me and my phone is cut off

Arielle of Dickson City, PA October 15, 2008

Arielle of Dickson City PA (10/15/08)
I terminated my own account because they would not send me a new phone even though I have insurance and the 1 yr warranty on top of that. They created memos saying that I was being uncooperative with the troubleshooting because I wasnt able to use another phone. I had no car at the time to get up to a t-mobile store and they blamed me for that. They said I refused help. I called them back today on oct. 15th 2008 because I got an outstanding balance letter saying I owe them 225.92, now when I was talking to a customer rep. they told me that since I only had the account for under TEN months that I will not be charged an early termination fee.

I am being charged and I called them up talked to a supervisor and she told me I wasnt able to talk to anyone high up than her because I had no new information regarding the account. She ended up refusing to direct me to someone new to talk to and I cursed at her and told her her reps. need more training if they always tell me something new that's not in a contract. I am very unhappy because now I have to pay 225.92, it's ridiculous I was made to look like an idiot so they can get me to terminate.

Also, in their memo's on my account it says that I was made well aware that I would and that I know I have to pay that amount. I was unaware because they said it would be waived. I am unable to pay my most recent cell phone bill for a couple months that I have with Sprint and I will be doing more over-time at work, and I will have to ask my fiancee who is over seas for help assisting me in this payment seeing I will be behind 225.92.

Hector of Flushing, New York, NY October 13, 2008

Hector of Flushing, New York NY (10/13/08)
I had to closed down my bussines, I need to terminated my two cell phone services for which I am been charge 400 dollars.

At the moment I can't continue paying a mobile phone, do to the clossing of my bussiness.

Chandler of Pelham, AL October 10, 2008

Chandler of Pelham AL (10/10/08)
I was charged an early termination fee of 200 after my contract was supposed to expire.

200

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