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T-Mobile Billing Disputes

Stephanie of San Franicsco, CA October 8, 2008

Stephanie of San Franicsco CA (10/08/08)
In an effort to lower my cell phone bill I was planning on switching from AT&T to T-Mobile because I read they had lower pricing and better customer service. I order a plan and a phone, but my old phone number was never ported over. A few weeks went by and i emailed the company and never received a response. I then called and they said they would get back to me about porting the number over.

Another few weeks went by and I tried my phone to see if it was operating at my office downtown San Francisco. I noticed that i didnt' get ANY signal downtown and thought that if I didn't get signal there I probably wouldn't get it in many places. After no response from the company and little reception in a major city I decided to just cancel my contract since I had not yet even used the phone.

I emailed the company asking them to just cancel the contract since it wasn't going to work out and didn't get a response back for at least another week. I finally got an email telling me that because the 30 day buyer's remorse period had passed and that I would be charged 200 for cancelling.

I called the company to discuss it and explain the details of why the service was not going to be a good fit and they refused to let me speak to any manager who would only tell me what I was being told now. They wouldn't even nigotiate with me on the fee. I feel extremely wronged by these business practices and would like some recourse if possible. I am now having to pay for my current mobile phone service as well as this 200 cancelation fee.

Linda of Richardson, TX October 8, 2008

Linda of Richardson TX (10/08/08)
I've been with t-mobile cell phone company since 2003.I had three lines up until the 15th of September and i dropped one of my lines that didn't have a contract on it. I let that line go to a month to month, so on September the 15th I called customer service to drop that line there was no problem it was out of contract. The reps name was Connie. She dropped the line and my daughter and I went to another plan that was 30.00 cheaper and that would fit our needs.

Well I get a bill that states that I owe a 200.00 early disconnection fee, so I called and talked to a guy name Matt the day I received my bill. My bill date ends on the 23rd of every month. Well there is another problem with my bill they did not prorate any of the bill from. Is there a law that lets you out of a contract in 30 days? If not they messed me around on my bill can that do it?

If I walk away they will charge me 200.per line.

Thomas of Bloomfield, NJ October 3, 2008

Thomas of Bloomfield NJ (10/03/08)
I am very happy with the wireless service compared to Verizon for the reception. However their billing is atrocious. I signed up for a service for 1000 minutes, the bill for which was approx. 99. When I went on vacation I asked them to lower my plan as I was not aware that I could suspend the service. Though I asked that the service be changed on July 2nd they changed the plan only at the end of July billing me for the whole month when no service was used. When I came back in August I was billed for 689.50 for just one month. Their explanation was the lower plan will force me to pay for nights and weekends. To bill a customer for 7 times the original plan is pure exploitation of an uninformed customer.

I made a 200 payment, double the bill that I normally receive, and was told that my service will not be interrupted as the bill is in dispute. Despite the promise, the service was interrupted on Sep 27th but was restored. They again interrupted the service on Oct 2.

Adilia of Pinole, CA October 1, 2008

Adilia of Pinole CA (10/01/08)
I have just recently opened a new family account, with two lines. I had gotten this account for my brother and his wife, my brother has financial problems and I need to close this account. T-Mobile is not willing to terminate my account with out charging me 400.00. I have explained my situation to them and all they can say is there is nothing they can do for me. I feel that this is so unfair being the account is only a month old and the economy in our country is forcing us to get a priorities in order again.

I am currently unemployed, my brothes is facing financial difficulties this are hard times we are experiencing. I have to terminate my cotract with T-Mobile with out having to pay 400.00 to do so. I want information on how can I be a part the Lawsuit agains T-Mobile early termination fees.

Cherie of Lake Forest, CA September 28, 2008

Cherie of Lake Forest CA (09/28/08)
I'm living a night mare. I had their service for four years. When I tried to update my phone, after HOURS on the phone they sent an empty box. After spending HOURS on the phone I canceled the service. They then sent another phone. After not being able to get through to anyone on the phone I dropped the whole package off at the T-Mobile Foothill Store in Lake Forest, CA. That was in July.

In August they sent a 'final bill' that I owe 597!. I have spent HOURS and HOURS and HOURS trying to reverse it. Saying over and over You're charging me for a service I never had for a phone I never used and your manager has had since July.? I was told, You can make payments. For what?!! I'm trying to get back the three months of service fees I paid for a service and phone I never had!! Unbelievable!!! In my opinion they are crooks!

I FINALLY got them to reverse the first charges. I had to pick up the phone that the manager said was sitting on his desk since July. No customer service! They refuse to respond any kind of help on the three months of service. I've talked to two reps and sent e-mails. NO response.

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