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T-Mobile Billing Disputes

Regina of Brooklyn, NY August 22, 2008

Regina of Brooklyn NY (08/22/08)
I called T-Mobile a few months ago to request a block be placed on text messaging on my teenage daughters phone. I was told they could not provide that service. That I had to pay for the texts. But I could take out an additional service for a higher fee and pay for unlimited texting.

I ended up with a phone bill for over 350.00 becuase I did not know my daughter and her friends were texting. Why should I pay for a service that I did not want.

Venise of Stone Mountain, GA August 20, 2008

Venise of Stone Mountain GA (08/20/08)
Called in they told me I qualified for a free phone on a third line. I went for it. Paid the 35 activation fee. One month later they billed me 100; now tell me if I cancel because it isn't free I have to pay 200.

With the free phone I moved all the phones on to one family plan with the same services. They did not put texting on all the phones only on one, therefore ended on with a phone bill of 1,000. They say too bad I should have said specifically put texting on all phones, even though I DID say same services on all phones. They say 200 each phone to cancel the plan!

After talking to 13 representatives in a one-hour period (they kept transferring me and dropping line) they turned off the phone I was calling on!

Francisco of Duarte, CA August 20, 2008

Francisco of Duarte CA (08/20/08)
on june 11, 2008, i purchased a pre-paid cell phone plan from t-mobil. 0n july 18, 2008, i received a bill for a different two year plan which i did not purchased. i immediately called customer care to inform them of the mistake. i talked to customer rep emmy, id #71393751. she adviced me to go back to the vendor to straithen things out. xvendor j. rodriguez insisted that i signed a contract for the two year plan. i asked him for a copy of the signed contract and he promised to send me one. until now, i hav not received it yet.

on july 21, i called consumer care and talked to rep. deanna, id #53749. she talked to vendor j. rodriguez and she also asked for a signed contract. until now she has not received one either. she asked me to send her any paper work generated by the transaction and i faxed her the unsigned computer generated paper that was given to me. i was assigned case #1886098. on july 24, i called consumer care and talked to j. c. and confirmed that the papers i faxed was recieved.

on july 25, i received an e-mail from customer care rep. agnes f. id #7284251. she told me that they are looking into resolving the problem ASAP.on august 19,i received another bill from t-mobil altho i have not used the phone for the month. again i called consumer care and talked to rep.trysh l. id #871205803. she tried to contact vendor for a copy of the contract, but they were not able to help. she told me to go back to vendor and talk to them. i feel that it is an exercise in futility, because even they could not be helped by the vendor.

until now there is no econoimic damage as i have not pay their bill yet. i have been stressed out during thie whole happenings and instead of enjoying my cell phone, i am now hessitant to use it.

J of Lakeside, CA August 19, 2008

J of Lakeside CA (08/19/08)
I have been frustrated with this company since I agreed online to a 2 year contract. I already had 2 phones and wanted 1 line added. I asked how much it would be and was told that 70.00 + tax. When I got my first bill it was 87.00. I called and was double talked and then they tried to charge me for the upgrades on the 2 phones I had originally gotten 2 yrs earlier. I had to argue with a supervisor to get the charges reversed. It has just been 1 thing after the other.

The latest incident was on 08/08 when I checked on line it said my minutes had already rolled over so I supposedly had a fresh 1000 minutes yet they charged me 35 cents a minute which added up to 15.00. When I called today I spoke to Mike I told him what had happened and he confused me more by telling me that they had switched my closing date to the 19th and when I asked why he confused me even more.

I now wish I had not let them be cordial when I had buyers remorse in the first 30 days. I then asked when my contract expired and Was told 06/09. I asked how much the early termination fee was and was told 200.00 per line even though I am the only name on the contract. I did not sign a contract, it was all done on the phone. Just unhappy and feeling trapped.

I only basically wanted phones that ring and you answer it. They bundle so many useless things that they already make you pay for and give you no options to remove items. I stress every time I talk to these people. I am no longer going to talk to them as they are only worried about the money not the consumer. I would not wish their service on my worst enemy. They are double talkers and try to confuse you. Any advice would be appreciated.

Bertha of Jamaica, NY August 19, 2008

Bertha of Jamaica NY (08/19/08)
I am the primary account holder on a T-Mobile cell phone account which is a family plan account. On Mon. evening, 8/18/08 my fianc and I contacted T-Mobile to complain about the high phone bill that we received (398.61) for the last billing cycle and to let them know that those call was not made by us. (I paid them 75 on line bill due on 8/13/08 which is generally the normal amount I pay each month.)

We informed Carmen, employee ID: 1724592 that these are not calls that we made and we even disputed the free minute calls also on phone bill not made by us. Carmen agreed that the calls were abnormal, but she said that she was not going to adjust the phone bill and total amount is due. We also mentioned to her that our phones are registered for us not to get solicitors phoning or text messaging us, but we have been getting these as well. Carmen did not have any comment for that. What can we do to get this rectify?

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