Complain about a product or service

T-Mobile Billing Disputes

Dean of Kahului, HI July 23, 2009

Back in 2001 sometime, Voicestream tried to tell us that the bill was not paid. I provided them with a copy of the cancelled check and didn't hear from them for another year, I provided the same cancelled check and didn't hear from them for several years. I have since shredded all my documents and now they're trying to collect it again with a different debt collector.

RUKSANA of COLUMBUS, OH July 20, 2009

we initiated our cell phone service with t-mobile since may and have a 3 phone service with them its been a nightmare with this co. one dept does not know what the other is doing i was entitled to a rebate on my phone for 50.00 and mailed in the rebate forms and documents on June 4th i have received two sms informing me the rebate was on the way.. initially i was told that the rebate would be applied to my first phone bill. today July 20 I received a letter informing me the rebate was denied.. when i called and spoke to the above mentioned agent who is a supervisor. he said it was a error he was correcting the error but it would take a further 4-6 weeks if this is not consumer fraud i would like to know what is.. they are sitting on my money for 12 weeks. while i am in my second billing cycle.. please do what it takes to get this resolved.

bill of wabash, IN July 20, 2009

after a year of having tmobile cell phone service they sent me a letter stating that that i have been using to many roaming minutes and they are droping my service as of mid aug. i have never been late on a bill and most of the time i never come close to using all of my anytime minutes which i lose at the end of the month .and when i first started with them i had a lot of trouble with the phones not working right and asked about canceling the service and they said it would be 200 a line on 4 line for a total of 800 so i ended up keeping the service and with about a year left on my contract how can they drop me just for using my phone the way anyone else would and if they did not want people to use the friends circle that you can talk to any 5 for as long as you want they shoul not have had that on the plan.can i stop them from breaking the contract ?

Catherine of jacksonville, FL July 20, 2009

I requested in Oct for my 3rd line to be temp suspended until Aug 09; to date, tmobile has been charging me for a line that has had no activity whatsoever since Oct 08; I could not remember my old password on an account that has been closed for 6 months now, but was able to provide ss# and they would not reserch it. They are scamming me out of my money each month; also I suppose to be on a family plan 75.00 per month unlimited, my bill equates to over 200.00 per month! TMobile needs to be investigated!

simone of Staten Island, NY July 19, 2009

i recently purchase a blackberry 8900 it was and upgrade from my previous plan no one told me i had to have the internet features on my plan in order to get this phone know i call in for a billing question 11 days after and the rep told me that she has to add it because previous rep should have inform me and that i have 3 days to return it or i will be charge 29.99 extra every month for that services .i don't think that's fair because i bought the phone under the assumption that i didn't need that services ... know they are telling me i can keep the phone if i paid the full price of 400.00

i ask to be transfer to a supervisor who told me theirs no corporate number and if i write the letter about my problem it will get sent right back to them and the out come will remain i have to pay if i decide to keep the phone the supervisor i spoke with is Ralph he states that he will give me 1 month free for that feature i told him that wasn't good because i already save all 214 of my contacts to the phone and my kids pictures and he keep saying the policy change and rep that sold me the phone should have inform me and it was a training issue

Kenya of Henderson, NV July 14, 2009

I have been a T-Mobile customer for years. Late last year, I resigned a two-year contract, and in turn received 2 free companion flights. All I had to do was sign up before January 1, 2009 to receive a confirmation code. The deal is, all you have to do is book a flight and a companion can fly with you for free as long as you use it before February, 2010. Well today I logged onto flywitht-mobile, entered my confirmation code, destination, date, etc… and the cheapest flight was 91.16 (The trip is from Las Vegas to LA). After confirming that I wanted that flight, it took me to another page that said there was an additional 40 taxes and fees for each ticket, plus a 12.75 surcharge for both tickets.

So the total amount was 198.24. The same amount as it would cost if I purchased two tickets. Plus, they only use airlines that charge 15 per bag. So I went on to the US Air website, and their round trip for the same date and time was 119, which included 28.00 for taxes and fees. So me using this program is only saving me 10, not giving me a free ticket. They can’t tell me why on the flywitht-mobile site the taxes and fees are 40 per ticket when on the US Air website it’s only 28. I saw on rip off report there were other people who had the same problem. I called T-Mobile. They told me I had to call the travel agency. They told me I could use them or not, and that was that.

Marshall of Jacksonville, FL July 12, 2009

Unfortnately, the problems with my T-Mobile service has been unacceptable considering prior services were exceptionally good. Recently, there has existed several problems that esculated to the present situation. On June 12, 2009 after reviewing my T-Mobile account online it was noticeable that only five days after activation of service that T-Mobile had charged my account 8.04. Immediately, I contacted T-Mobile, although accents were difficult to understand, informed me of numerous reasons for the charges, to include charges for assessing T-zones and connected me with a rep in techinical support. The rep. assured me that T-Zone was free unless information is downloaded.

Then Tech suport reconnected me with the previous T-mobile deaprtment. Later, I spoke with a person that identified himself T-mobile supervison as Jobel. He informed me that he was unable to provide me with information regarding the disputed charges and calls on my phone. Further, he indicated that as a consumer that I was without recourse to address the matter since there were no protection measures for customers of T-Mobile prepaid services.

Also, my previous account (prior to December 9, 2008) with T-Mobile resulted from transfer from voicestream which I maintained for years before being inadvertently deavtivated and reactivated by your rep.[.]. The cost per minute under voicestream costed less than when the account was reactivated on or about December 9, 2009. Since my account has been in place less than thirty (30) days, I have opted out of the arbitration plan and if necessary will pursue other avenues to curtail additional problems, unsubstainted services and charges. As discussed with your rep. I am unfamilar with charges added to my phone during the period 6-12 July 2009. I will appreciate your assistance in this matter for simple resolution other than rewmedies that may waste your company’s time and resources. I will anticipate hearing your immediate response to this complaint and if you have questions, please do not hestitate to contact me.

Richard of Columbus, OH July 10, 2009

We went to Europe for 3 weeks as we do every year. I had a new G1 phone. Last year I was hit for 200 data roaming charges in Europe. This was on my old phone. Outrageous but i paid the bill. This year my G1 phone roamed to the tune of 1100 roaming charges! I had no idea it would be that much. I told tmobile they were price-gouging and I had not been warned how much it would cost. They told me 15 per mega-bite but not being a techie I did not realize what this would cost in dollars. I admit I was stupid. At any rate I quit Tmobile when they wouldnt adjust the charges. I paid the bill not wanting to be sent to collections. I am finished with Tmobile to be sure. They are awful. They just kept repeating that these are valid charges. They lost a loyal 6 yr. customer which in the long run will cost them money.Isnt their any regulation of these roaming rates for data?

Trevor of China Grove, NC July 7, 2009

Tmobile is charging me a premium service of 9.99 for no reason. I see other complaints just wanted to add to the list. It also seems the bill gets charges added to it every month. My bills are never the same amount and I never use all my minutes.

Melvin of Los Angeles, CA July 1, 2009

Hello, I tried to purchase a prepaid cell phone via the T-Mobile web site on, June 26, 2009. The total cost was 125.00, for which they immediately debited my Visa/debit card before finishing speaking with me.

They stated they would transfer me to the Verification Dept to ask me a few questions. However, after holding for about five minutes, the rep returned and stated the Verification Dept has refused me electronically. and will not allow me to purchase a phone.

I said, "Wait a minute; I haven't even spoken with them (Verification Dept) yet." She told me they did it electronically. At that point I was extremely incensed because I checked my Visa account and saw that they had debited (placed a hold) on my account for 125.00. The same thing happened to my wife several minutes before I placed my order.

We spent the next 3 days (5 days if you count the weekend) bouncing back & forth between T-Mobile and my card company trying to get them to remove the hold so we can purchase from a brick & mortar phone store.

T-Mobile put a block for a total of 250.00 (between my wife and I) on my Visa card and I cannot make any type of purchase of a cell phone until those funds are released. This is unacceptable and I will not stand for it.

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