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T-Mobile Billing Disputes

John of Tampa, FL February 23, 2006

John of Tampa FL (02/23/06)
Six months ago, I paid my T-mobile bill with a check, and ever since the company has automatically withdrawn money from my account - without my permission.

I have called countless people each month, and every time, I have been informed that the incident would not repeat itself. Whenever I ask for the person who helped me with the problem last month, I am told they no longer work for the company.

This evening, I was on the telephone with Latesha and yes, I was quite upset. I asked to speak with a supervisor, and when she refused, I asked for a telephone number to lodge a complaint about the company, she again refused.

I only hope that Consumer Affairs will be able to assist me. I have no recourse as I have a contract with the company for 2 years and unfortunately the contract just started. If I could, I would cancel and inform everyone that I know not to deal with this company.

Melissa of Portland, OR February 18, 2006

Melissa of Portland OR (02/18/06)
As a long time T-Mobile customer, actually I started with Voicestream, I was fairly happy with the service until I was overcharged approximately 256.89. In June of 2004, I spoke with a T-Mobile representative, agreed to a new handset and a new one year contract, while still paying the same rate of 39.95/month. It was my understanding that with the new contract I would also be eligible for the Free Weeknights feature, which had not been available to me when I became a T-mobile customer in 2001.

However my rate plan had bever been updated. On February 15, I contacted customer service, by dialing 611 on my handset, regarding this matter. I spoke with a supervisor, Steven, who assured me that his supervisor, DeCarlo  would return my call within twenty-four hours. As of 12:30pm on February 18, 2006, I have not received any calls or messages from DeCarlo .

Today (2/18/06) I dialed 611 again regarding this matter, and spoke with Anthony who was unable to help me and referred me to Customer Relations, where I could take up the matter in writing. As a side note, T-Mobile assures me that I can acquire the Free Weeknights feature by paying an extra 4.99 per month. This strikes me as another opportunity for T-Mobile to take advantage of existing customers.

Judson of Aspen, CO January 14, 2006

Judson of Aspen CO (01/14/06)
I continue to be charged by a third party service "Jamster" that I did not sign up for. I have contacted T-Mobile customer service twice and each time they have promised to "Blacklist" Jamster. I still get billed and have asked for a refund. T-Mobile has refused to refund any amount.

Molly of Salt Lake City, UT January 12, 2006

Molly of Salt Lake City UT (01/12/06)
I need to be able to see on my bill who it is that calls me. Right now all it says is "incoming". I need to be able to see who is calling so I can be reimbursed for expenses to my employer, the state of Utah. I was a AT&T customer for several years, and was told that they could provide that information on my bill, but I would need to sign up for a "high-tech" network (my phone and plan was old). So when considering changing plans, I researched and decided to join Tmobile. I found a much better value with your company.

I supposed (wrongly) that Tmobile would have the same abilities as (now) Cingular to provide that information. However, when I called customer service I was told that, while there was a WAY to find out who was calling me from my bill, that service was "not provided on the bill". I find this highly annoying and am discouraged by this. I know the technology exists to do this sort of thing, and I want to know why I can't take advantage of it.

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