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T-Mobile - Network Problems

Granville of Dallas, TX (04/12/06)
Tmobile recently switched their Voice Message (VM) program and with this switch came a glitch.  The glitch doesn't allow me to access the VM System from any phone other than my cell phone itself. Tmobile acknowledges this glitch and says they are working on it, however have no timeline on when it will be completed. It has been this way for at least 1.5 months.

I have 35 days on my contract and they want me to pay 200 to break the contract, when in it is they who are not holding up their end of the Service. They admitted that an issue exits and have abated one month of charged for my trouble, but it of little help since I can't use the service.

Joe of Chambersburg, PA April 8, 2006

Joe of Chambersburg, PA (04/08/06)
Since day one with my phone, I had very bad service. 12/28/05 to 03/25/06. I am at the edge of their coverage area, and I told them this, but they told me they were improving their service.

I run a delivery business and need this phone to contact my clients. The T-Mobile rep asked if my service is good at my home.  I said "yes", but this is a MOBILE phone!  I just can't use it at home all the time.

T-Mobile wants to charge me a 200 early termination fee and are threatening to send it to a collection agency.

Maria of Auburn, WA March 7, 2006

Maria of Auburn WA (03/07/06)
I work in a Boeing facility and T-mobile service does not work in the building. t-mobile verified and there is coverage in the are. I am the primary emergency contact at my children school and I cannot be reached. My local phone is useless in an emergency if I am always gone in meetings and other buildings. I explained my issue and they asked me to pay 200 EACH (we have a family plan) in order to get out of the contract...unacceptable. Where should I complain? I tried the WA goverment and they said they do not deal with it.

Maria should write to her Congressional representative.  It's Congress that decided to prohibit state regulation of cell phone service.

Rajiv of Tallahassee, FL February 18, 2006

Rajiv of Tallahassee FL (02/18/06)
I have consistently had network problems with T-mobile at 2 places that matter the most to me- work and at home. At work, I can understand the issue of being inside a building at work, but when at home- a single family wooden home with minimal electrical interference, I barely have a signal. I have called the t-mobile customer service several times, everytime to be told that they can change my phone. I have walked thru numerous troubleshooting tips with their agents, even changed phones to other model.

Finally, I asked for an early termination of my contract and they refused to waive the 200 fee as their map shows good coverage in those areas. I did advise them that their coverage map needed to be revised as I was on the ground and was a first-hand victim of poor network service. I am so frustrated now that I have no choice but to resort to legal means. Granted I can pay the 200 per phone termination fee, but I am wanting to fight it as it is more about principles than money.

Peter of Bellerose, NY February 6, 2006

Peter of Bellerose NY (02/06/06)
I purchased a family plan with T-Mobile on 11/29/05. I have called 3 times for a bill, which I have yet to receive, as of 2/06/06. I also have called on 4 different occasions as to NO WIRELESS SERVICE available. I purchased these phones to keep up with my son. He can be standing next to me and the call will not go through, no service available. Each time I talked to T-Mobile, I wanted out of the contract and they said they could boost my signal and correct the problem. Now, I have gone past the alloted time to get out of the contract without a buyout of 200.00. They can not "boost" my service nor will they let me out of my contract. I keep getting billed 60.00 per month and have never had service. I may have made 10 phone calls in 3 months.

They have since disconnected my service for lack of payment, which I have never had a bill. I have spoken to customer representatives and supervisors to try and work out some type of compromise, they will give nothing except a 40.00 reconnect fee. I also found out that our contract was signed on 11/29 and T-Mobile shows it on 11/21 which also made it harder to cancel our contract. I do not mind paying my bills that I owe, but I have a real problem paying for a service that has not been provided, nor has a bill been sent. Please help resolve this problem. It is a small claim and would hate to waste tax payers money in court over this matter. I have also asked each time I talked to T-Mobile who I could speak to with their company that can make a better decision than the supervisors, and no one is available, just supervisors!

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