Tracfone Reviews

Hi! I am writing this because I hope it will help at least one person out. My brother has a TracFone through Verizon and one month he asked my son to pay his bill for him. My son gave me his debit card to make the payment for my brother. It was for $20 and a $2.50 charge for them to do this. They asked me if I wanted the card to be kept on file and I said no. Then about a month and a half later my brother needed help again with his bill. This time it was again the $20 and the extra charge of $2.50 to pay the bill. They asked me if I wanted my card to be kept on file and I said no. Anyways, when I looked at my bank statement a few weeks ago, I noticed that the $22.50 was taken out of my account twice back to back on the same day.

They are the worst company in the history of cell phones. They stole a bunch of data. They lie, hang up, never fulfill promises and are just all around junk.

Worst carrier on the planet, bar none. Starting in March after Verizon ate up Tracfone and destroyed it, every month when the autopay was 1-2 days from paying they'd send a text warning, as always. For the years on this service in the past, nothing happened except the autopay paid on the account. This year, however, after the Verizon takeover, that warning mean my phone service was about to die (yes, the autopay went thru) and we'd spend days on the phone with multiple customer service ("CS") reps for hours on end every day trying to get service back. And that each rep would come up with several different possibilities of what was causing the problem.

Tracfone is a disaster since Verizon took it over, autorenewal plans that worked flawlessly for years are now a problem almost every month with disruption of service on two phones we have, have to call Tracfone and fight through AI nonsense almost every month to get reconnected.

I've been a customer for ten years or give or take, I'm not exactly sure but it's been well over 5 years. Notwithstanding the disappearing minutes that have plagued me for years now they have switched to google messages so that they do not have to honor the texts that you pay for using the prepaid cards. I have over 12000 texts accumulated in my phone that do not expire until 2030 that are useless now. To make it worse, for the texts to be used on Google they use your Data to send and receive messages. I tried to switch it to SMS and it will not allow me to send or receive when I am off of WiFi outside of my home or work if I don't have my Data on. I never leave my data on, EVER! Now I have a phone that doesn't expire until 2030 with 12000+ texts and 34gb of data, that I pay for to use when I want to use maps or look up an item, now being used all day every day for texts that I have already paid for through my cards.

I have had TracFone for over 20 years. However, Verizon has acquired Tracfone and now I have an issue that I am unable to receive text messages. I have been on the phone for over 2 hours over 2 days' time. Both times they have said they were going to call me back, but no call back! Obviously customer service is not their priority.

Do not get this service! It is true that accumulated carried over data gets taken away just right before the end of the billing period. This happened to me and when trying to resolve this with customer services they denied they did it. I decided to change service after this incident and told them that I will be writing a bad review of their service about this incident. They don't care about their loyal costumer. Just go with another service. You been warned about this company.

Purchased the Samsung Galaxy from Amazon. The phone is great, the minutes are on it. Tracfone customer service is the worst I have ever dealt with. They activated my phone, added my email address for my account, transferred me to another tech to transfer my phone number. I went to create my account which you have to have for apps and purchasing minutes, but it kept telling me that my email was not connected to my number. I have spent 4 hours talking to two techs, which they charged my minutes, put me on hold for 45 minutes and I finally hung up. I have been on chats with 7 different techs that keep changing in the middle of my fix and have to start all over. 6-1/2 hours. I just give up. I will use it until my minutes are used and get another phone. These people are ridiculous.

2026 06 05: New phone (14 DAYS OLD) is updating 2 to 3 times a day. The screen frequently freezes, after update, multiple reboots; multiple download/installs. How much data $ is this costing me? The BOTs in charge of phone and chat are better than a Pit Bull at keeping customers away. This is awful.

I use to love this company. Been with them since I was a teen. Now lately it's been crap. My service keeps dropping without reasons. Then WHEN I wanted switch to a new phone and had issues, it took over 3 1/2 to almost 4 days to freaking fix it and get it working. On top the staff some were very rude and some were nice. The other staff issue is that they do NOT have any american staff it seems, it seems all the staff is out states and countries meaning their ways are different than ours. I don't recommended them and will be switching to somewhere else.

I been a customer for years and now customer service is the pits. I kept telling them the unlimited plan states that the data is rolled over but they don't. This is the 2nd time I complained and they keep saying I had 1.68 GB left. But I told them it is another plan the pay as you go plan balance. On the unlimited plan I had 6.06 GB so this should of rolled over to the new 4 GB they gave me so total should be 10.06. No, they said I used up everything except 1.68. I said give me an email address and will send screenshots. No, they can't give an email. Then cut me short saying thank you for being a valued customer but I lost the 6.06 GB balance.

I am out of data, and I am trying to use Rewards to buy some. Of course, I can't. I try calling and after fighting my way through digital help I get cut off when being transferred to a person. And the chat is way behind. Is there a worse company for customer service? I will be dumping them as soon as I can. No sense waiting for my contract to expire.

I wouldn't recommend this service to ANYONE, they're constantly having issues with their system. I have to call in EVERY 3-6 months to fix a problem they created & they still don't fix it completely.

I would rate minus 10 if I could. Absolute worst cell company!! Their app is ridiculous. Their customer service reps are a bunch of liars!! After I asked for transfer pins, they deleted all our data on 2 lines about 5 days ahead of our contract close date. We were on travel at the time, and had no GPS capability because of the data removal. I talked with 3 separate customer service reps, and each of them acknowledged the premature data deletion and committed to return the data. None of them followed through with their commitments. We had to drive home 3.5 hours with no GPS. I hate Tracfone. Also, we had trouble with their Auto Refill EVERY month. Had to be on the phone to get a line reconnected after the turnoff, even with AutoFill active. ##@$$$&!!!!

Was told that I qualified for a free phone because of customer loyalty. Never received or heard about the phone and it’s been over a month.

I’ve used Tracfone for 6 years. Purchased a new phone through Tracfone. Tried to get old number transferred to new phone. Started with the 611611 which they advise you to use. Tried 4 times. Ended up calling, after 3rd attempt, finally got a heavily accented person with so much background noise from the calling center. This process took over 2 hours. So much frustration. Like most all reviews, if you need something, help is almost nonexistent. Terrible, awful customer service. Do not sign up with them.

I liked Tracfone until I bought the TLC 3 flip..... complete garbage. Never had a problem until TLC tried 2x..., same problems no signal or weak signal and I live in a strong signal area.

Since Verizon took over the website is horrible...error message after error message trying to purchase add-ons. Fix it already!!! It's been months.

Where to begin? I have been a Tracfone customer for many years and had few problems, but that has changed since I purchased a new phone from them in March. First, my existing data balance did not transfer to the new phone, and it was a sizable amount. I chatted with 3 different agents, none of whom were able to help. I talked with 2 agents until my call was disconnected.

Had TracFone over 20 years. Think time to change. They changed their tracfone site and can't do anything on it. Use to be great and easy till they changed in March. Use different company. Not tracfone.