Tracfone Reviews

Then I got a survey asking me to rate customer service, while they were apparently unable to recontact me to continue helping me. After stewing for about a week, I called one more time, and this agent said at first she could find no evidence that I had no data from the old phone. I told her that was unacceptable. She talked to someone else, and they miraculously found about half the data, so I accepted them. Now, a week or so later, I began getting notifications occasionally that texts could not be sent or received. I chatted with an agent who told me the plan on the new phone was not set up for auto refill, although I was assured earlier that it was.

She set me up for auto-refill for the same plan my husband has, but now that the charge has appeared on my card, I see that I am being charged more than my husband. If I could change carriers, I would have done that a week ago, but Verizon has changed their policy for unlocking phones. With the advertised "no contract" Tracfone plan, I have to complete 365 days of paid service before I can leave Tracfone. Be assured, when I complete that time, I will immediately leave Tracfone.

My daughter was assisting on the call and was so fed up she actually had to tell the agent that the address is the exact same as the one on the account, she could just look at it an see what she was doing wrong! I was asked to try to make a call on my phone, shut off and restart the phone (had to do that 3 times) to make sure the phone was working.

At the end of the call, after explaining that I needed to leave, she proceeded to try to sell me on phone features that I'm "not taking advantage of". That's when I hung up on her. I believe that 99% of what I needed help with today could have been taken care of in 15 minutes, but after every single step the rep took she needed to come back on the line to say "thank you for patiently holding on the line" and then explain the step she did before moving on the the next step. And half the time she had messed up that step and had to go back and do it again! One thousand percent recommend going with ANY OTHER COMPANY for phone service...don't waste your time on TracFone!!!

They told me they had received the phone, but that they didn't have any of the same type in the warehouse to ship out. To just wait a bit and I would get an update. Another month goes by, I contact them again, they tell me that it takes up to 60 days for a return to process and I have to wait. So I waited the rest of the 60-day period, call them back, and then they tell me they can't find the information and that I needed to speak to the warehouse department. They gave me a number to call, I called it and said I was told I was supposed to speak to the warehouse dept. They told me there was no such thing. After a 20 minute argument they transfer my phone call.. to the warehouse department.

The warehouse department tells me that they need six days to investigate it and to call back. I wait a little over a week to give them time, call back, they won't transfer me again, saying the department doesn't exist and eventually hang up on me. I try again in three days, talk to them, they tell me that they confirmed the phone was both received and processed but then they have no more information after that. They need to escalate the ticket and I'll need to call back. Every time I called back, they kept telling me they were investigating it, there was no problem on my end, they just needed more time to find out what happened. After almost a year of this, I call, infuriated, and tell them I'm done.

They then tell me there is no record of them ever receiving the phone (I have multiple screenshot records of the customer service interactions) or processing it. That their records show I never called them more than once. (Which I also have physical logs of the outgoing calls and call times to their customer service number on the old, smashed phone I've had to use all this time.) They say I have to call UPS and get the tracking info for the package I sent to them, since it was UPS drop-off and you don't get a receipt or tracking without an account.

I call UPS and they say they don't keep records longer than 120 days. Tracfone strung me along just long enough for UPS records to be wiped before telling me they needed them. And now they refuse to replace the phone they confirmed multiple times was received and being processed. They also wouldn't tell me why their rep told me they had it if they actually didn't, and then told me that "no one will take your evidence into consideration." So, yeah, the cheap service is worth it as long as you never need help. I'll be buying all my phones unlocked directly from the source now, even if I have to pay twice the price.