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TracFone - Defective Phone

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Edith of Broomfield, CO July 1, 2009

Tracfone customer service representatives are very difficult to understand and shuttle you from one person to another only to explain the same thing over again. A replacement phone was sent out , after the first replacement would not hold a charge, with an incompatible charger. The plugs did not match. The phones are of very poor quality and not in working order. I will seek another service even if it costs me more. This company is not worth the hassle

tye of moss Landing , CA June 2, 2009

Many many calls and emails to customer service, all i want to do is call Canada. No one can fix this, I really doubt this phone can ever call international phones. DONT WASTE YOUR TIME AND MONEY HERE. Its just a big joke to them, they made there money, now go away. Lip service and down right lies are what you can expect.

Angel of Wanchese, NC June 1, 2009

I wanted to buy 2 tracfones. The online attempt didnt work, so I called them. The first one went through, then when I went to buy the second one, the lady told me that it didnt accept my credit card. SO....what any red blooded american does, I pulled out my other card. It didnt approve that one either, so...she kept saying, let me try it again, and after 5 attempts, I decided to go shopping elsewhere for the second one....

WELL...guess what! 6 phones were charged to my account!!! I have already as of today turned away 2 that were shipped here by fedex...and I have been on Customer Service for DAYS!!! NOTHING is being done. The last they said was it was a Corperate issue, and they arent answering the phone, that she would call me back. I still havent heard from them. I have been a tracfone customer for 5 years! I dont use cell phone enough to get a 'plan' with another company! The Customer Service (lack there of) for Tracfone is Grossly negligible! They BARELY speak english, and they could care less that your out 250 buck! I AM FURIOUS!!!!

Shirley of Oklahoma City, OK May 29, 2009

18 months ago I purchased online from Tracfone a cel phone LG225. It had a 1 year warrenty. 6months later it died. But I can still call the same cel # and get my voice and a recording. I purchaed 1 year of service plus a lifetime of double minutes of the life of the phone. Funny it only lasted 6 months after the warrenty. It was working fine in the a.m. and by 2 hr. later it was dead and I did not do anything to cause any problems. I am 72 yr. old and I take care of my purchaes especially ones that cost over 100. I am wondering if the Co. turned it off as I only use the cel phone to call out and I have about 1999 minutes left on this phone. I feel I am being cheated. I had to buy this phone as they went from analog to digital and was going to send me a cheap phone which I chose not to take at this time. Now I wish I had. Can you help me in anyway?

PD of Atlanta, GA May 21, 2009

I have been using TracFone for years since it's cheap. Usually, the phones are decent with the only hassle being adding more air time. I finally get a "fancier" phone than the basic one I had and a car charger came with it. Well, it doesn't fit the phone - it has the wrong jack. TracFone does not care - they won't replace it. I asked why they send car chargers that don't fit the phone and all I got was a nonsense answer over and over that they do not send accessories. ??!! They sent this one. I won't recommend them any more.

kari of Grand Rapids, MI May 18, 2009

We have spent countless hours dealing with tracfone. A new phone broke within 2 months of activation. They sent a refurbished phone as replacement. The refurbished phone also did not work. They sent a third phone which did not have the correct phone number or the lifetime double minute feature of the original. After spending three hours on the phone the situation has not been corrected. We will never buy another tracfone. Dealing with tracfone customer service is a nightmare. The different departments do not communicate well and the person on the line does not have any real power. Even a supervisor was not able to access the "tool" to rectify the situation. They continually placed us on hold and each new person had to ask for serial numbers each time. Annoying in the extreme.

Bob of Wabash, IN April 6, 2009

Bob of Wabash IN (04/06/09)
the screen on my trac fone went off. I can still receive calls but i can't see my screen to even see my menu. All of a sudden it just would not show up. Thanks

Vicki of Harrodsburg, KY March 28, 2009

Vicki of Harrodsburg KY (03/28/09)
purchased a 376g tracfone Dec.2008 with bluetooth technology, downloadable ringtones, internet. No such luck with any of it. Cannot understand a word whoever I'm connected with say's. Have been a long time customer but tired of being screwed over.

unlocked Sim Card

Chris of Paducah, KY March 28, 2009

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