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Susan of Charlotte NC (01/17/08)
Actually I have had a good experience with Tracfone, and prefer it to my att cellphone service which is way more expensive. The only problem was that the phone number in the phone is different from the phone's actually number, but that was spotted by the technical support people which I first tried to establish the service.It is a very basic service, but the little nokia cellphone is as tough. I have dropped it to pieces half a dozen times and it keeps on working. I thought that the pre paid is more expensive that the regular service but att is $100 a month and I never paid that much a month on the tracfone service.
Milton of Anchorage AK (11/28/07)
I am moving and want my tracfone reprogrammed from area code 907 (Alaska) to 808 (Hawaii). To date, Tracfone has ignored my 3 E-mail requests regarding this. I phoned their customer support and got some spanish speaking person in the jungles of Ecuador, whose English is limited to please hold while I speak with my supervisor.
Wasted $60 on Tracfone equipment, much time ($80/hr billable CPA hrs), and much aggravation on Tracfone's obvious couldn't care less attitude.
Johnny of Opp AL (01/28/07)
i received a nokia cellphone from my wife as a gift for christmas. our son who is mentally retarded goes with me where ever I go, also has seizures and I really needed the phone for calling emergency personnel as needed. the phone worked well until wed. of this past week, it shows no network coverage, also during this time my number changed by one number. I have a total of 65 minutes left on this phone.
Kaylie of Harrisburg, SD (01/04/07)
My family bought a TRACFONE for my grandmother for Christmas. The phone was activated and you could send calls, but the number she was given was not local.
A test call to the phone ended up in another person's answering machine. We tried several more times and someone picked up at the other end - NOT my grandmother!
We tried to reach TRACFONE but all we got was a machine that said, Please hold. We were on hold for two hours and finally hung up. Later we tried again and again, and were on hold for at least an hour each time. We tried for several days and didn't actually get to speak to a real person.
It's the 4th of January and the phone is still messed up.
Larry of Evansville WY (12/19/06)
I activated a TracFone but the number activated was not a local number. When I called TracFone they said they would have to deactivate my phone and then I would have to wait 24 to 48 hours to get a local number. Why don't they tell you when you call in to activate a phone there are no local numbers available? Having to wait for a local number takes valuable time as well as the fact I do not have contact with my son due to the wait.
Laurette of Calumet City, IL (07/29/06)
For those who have trouble getting a number in your area code because Tracfone doesn't have one...don't despair. Simply go to the Better Business Bureau.
I had the same issue with them. I live, work, worship in one area code and I did not want a different one for people to reach me. It made no sense. After 2 WEEKS of calling, getting the wrong SIM card, and what had to been a call or two from the BBB, I finally got what I asked for. Now I am seeking another company to deal with!!!
Leroy of Alliance NE (04/20/06)
I purchased a motorola tracfone v60i-TDMA and it wouldn't work in my area, I called the toll free number and they told me that if I sent it to them they would send me back the v60i CDMA which should work, I told them if they couldn't do that to send me back the same phone That I sent to them they kept my phone and sent me something different, which is not what I wanted. It has been 7 mo. and still they keep giving me the run around about how they will get me the right phone !!!!
The damage is stress from not being able to get the phone I sent to them on their suggestion to do so!
Thomas of Jackson MI (03/17/06)
When I purchased a new phone to replace my older one I asked if I could keep the same number, I was told I could. Upon receiving my new phone I fould out I need a SIM card. That card has a new phone number. I contacted Tracfone, was told it would take 10 business days to get the problem taken care of. After 10 days I called and the person told me I had to wait 10 days, it had been 10 days, I could not get the person to look at a calendar to count the days.
I contacted them last week Friday, was told the contacted that department that does the cards and was told it would take another week to call back in a week. Well I called today and was told it would take 30 days to get this number assigned. What are we talking about 5 minutes of time to change the number? I called the department that I purchased the worthless phone from to have them send me a return slip as I am done waithing and listening to their stories. Well I was told THEIR PHONES ARE NOT RETURNABLE - ALL SALES ARE FINAL.
Stacy of Warren PA (03/10/06)
I purchased a tracfone on december 28, 2005 and did not get a local number. I have been calling tracfone for over 2 months now and keep getting the run around. Know one seems to know why I have'nt been sent a new sim card with a local number. I am always told that I should receive my new sim card within 5 day's and it never show's up. I can't understand why I should have to call this company every 5 days to see if they actually sent me a new sim card!!!! It seem's as if no one cares that I spent my money on their product and they are screwing me over!!! Tracfone should let people know that they are here only to take our money and could care less about customer support!! This is terrible, something needs to be done!!
Amy of Warren MI (01/05/06)
I bought myself a TracFone so my husband could get ahold of me if I was out and about. I also bought 80 Minutes at the same time. When I activated my phone, I received a LONG DISTANCE number. I contacted TracFone, and there response was, we no longer have any local numbers available, check back some other time to see if a local number has become available. I don't feel that they should be allowed to sell their phones in area's that they dont have numbers for.
They did say I could return the phone to them (I would have to pay shipping) and receive a credit, but I can not be given money back from buying 80 minutes. So now, if my husband wants to call me, I have to pay .50 cents a minute on MY phone, AND our home phone is charged a long distance charge. This is NOT a good cell phone company, Virgin Wireless and Cingular also offer pay as you go phones that only cost .25 cents a minute AND you get a local number.
Francesca of Como NC (10/10/03):
I tried to get a local phone number for my phone and they just keep giving me the runaround about my phone. I know a lot of tracfone owners and they got a local number with no problem but for some reason no one can help me. I have wasted my hard-earned money and can't get any results.
Sheryl of Disney OK (9/12/03):
On Aug. 2, 2003 I purchased a Nokia model 5180i from TracFone at Walmart in Washington, PA. I moved back to Disney OK and called Customer Service to obtain a local phone number for Disney, OK. I was told that I would have to mail my tracfone back for another model that would work correctly in my area. I asked how I should mail the phone back. I was told, "however you want to receive it." So I mailed it Priority Mail.
I have called Customer Service six times since then. The last conversation resulted in the Supewrvisor telling me that without a tracking number that they could not locate my phone. I was never told to get a tracking number when I mailed it. I have receipts for the phone, a 300 unit prepaid phone card, and the mailing.
Damage Resulting: I paid $138.58 for a TracFone and a prepaid phone card and all I have is the battery and a prepaid phone card that is useless.
Marc of Houston TX (9/6/02):
I purchased a TracFone for basic cell phone service. Basically for emergency use and the fact that my mother is elderly and in somewhat poor health I purchased a prepaid phone versus a conventional monthly billed phone. Everything was fine until my phone was activated and I discovered that I was assigned a LONG DISTANCE TELEPHONE NUMBER! That's right.. If someone wants to call my cell phone EVEN in my area they are charged for a long distance call. I did read their entire website very carefully prior to purchase and NOWHERE does it mention this possibility. In fact it states that one of the great things about TracFone is there are NO SURPRISES. Guess what? I am surprised.
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