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TracFone - Can't Get Local Number |
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Michele of Glenville, NY March 12, 2010 I have been trying since 03/04/10 to do what should be, one very simple thing...transfer an existing telephone number WITH minutes to a new phone. On 3/4/10 I was advised I would need a new SIM card and assigned a case number. The CSR (which is a joke they have no idea about customer service) advised he would send one out immediately I should get it in 3-5 days. I called on 03/09/10 to find out the status of the card only to find the order was never processed. They renewed the order & I received the card on 03/10/10. I called on 03/11/10 to go through the transfer process again, advising the CSR I spoke with that I had an existing case number and I wanted to transfer a number. I was under the impression she listened to me when I gave the number, seeing as she read it back, and repeated that I wanted to transfer a number. She went through the process with me & advised the transfer would be complete within 1 hour. 2 hours later I called back and found out they had assigned a new number to the phone. I was then advised by a supervisor "Gainsimee", that I would need yet another SIM card and that it would take up to 7 days. I asked "Gainsimee" or whatever he CLAIMS his name is (oh I worked as a telephone CSR and real names are NEVER given...) the following question: "If I went to WalMart and bought a BRAND NEW PHONE (mind you the phone we're transferring to is less than 1 year old), would I have this much of a problem?" his answer? "NO" hmmmm so go throw my phone out which results in more clutter on the earth and spend MORE of my hard earned money? Okay... Question 2: If I had a loved one in the military, stationed somewhere far away, or a child away at college and was doing this for THEM as this would be our only form of telephone communication, what would they do then? Would I still get the same headache???? ANSWER: THAT WOULD NOT BE OUR PROBLEM.... EXCUSE ME?????? Oh and yeah...I might have an absolute perfect command of the English language; however, when you speak with me on the phone you can understand what I am saying. I did ask what country he was in and he refused to tell me. Hmmmm....thank you TracFone for screwing up our economy even MORE... While my husband is still able to use his phone, I am starting to wonder if its all worth it... Oh...and anyone that does home party type business...DO NOT USE TRACFONE FOR YOUR BUSINESS... Joyce of Gratis, OH March 10, 2010 I could not understand the employee on the phone. She spoke to fast with an Asian accent. I asked for the supervisor and was given another Asian Accent with terrible back ground noise. I could not understand either employee. I suggest you do something about the back ground noise, like having in-home customer service. I am American and proud of the fact. Please hire English speaking people so we may understand them. No dialects. Philip of Lebanon, OH January 13, 2010 I have had several people that dial 'My' number and they are connected to a different person! Apparently there is more than one person assigned to my phone number. This is a major issue since i am looking for a job and using this for employers to contact me. When a person dials my number, there is a 50/50 chance it will not ring my phone. lori of SARAHSVILLE, OH November 4, 2009 TRAC FONE took my money, gave my number to someone else and will not help me get my number back. Loss of phone services, loss of money, no phone number. Andrew of Santa Fe, NM July 15, 2008 Andrew of Santa Fe NM (07/15/08) Milton of Anchorage, AK November 28, 2007 Milton of Anchorage AK (11/28/07) Johnny of Opp, AL January 28, 2007 Johnny of Opp AL (01/28/07) Advertisement
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