TRAC FONE took my money, gave my number to someone else and will not help me get my number back. Loss of phone services, loss of money, no phone number.
Andrew of Santa Fe, NM July 15, 2008
Andrew of Santa Fe NM (07/15/08) I got my first cell phone, a TracFone, on christmas two years ago. Now, some of the keys stopped working, so, I bought a new TracFone. First, I went online to activate the new phone while keeping the number of the old phone. At first, nothing happened to either phone. Today, the old phone showed an unregistered SIM at the top of the screen.
Ticked off, and unable to make or recieve calls from either phone, I called their 1-800#. The woman I spoke with had an accent and didn't understand what I was saaying at first. Finally, she got it so that the old number would be transfered. A minute later, I recieved a message that the phone had been activated, but with a completely different number.
Even more ticked off, I called again, and this time spoke to a man who sounded mor like he knew what he was doing. After much recitals of numbers, adresses and the like, it was resolved. In the end, he said that I would need to be sent a new SIM card for my new phone, so that it could be activated with the old number.
So, I am now waiting for that SIM card to come, but according to other reviews, I may as well chuck both phones out the window and start over. TracFone is cheap. That is the only good thing about it, and in many cases, it isn't even a good thing. The phone service is pathetic, the phones are nowhere near as sophisticated as other phones, and in the end, you have a cheap company.
Milton of Anchorage, AK November 28, 2007
Milton of Anchorage AK (11/28/07) I am moving and want my tracfone reprogrammed from area code 907 (Alaska) to 808 (Hawaii). To date, Tracfone has ignored my 3 E-mail requests regarding this. I phoned their customer support and got some spanish speaking person in the jungles of Ecuador, whose English is limited to please hold while I speak with my supervisor.
Wasted 60 on Tracfone equipment, much time (80/hr billable CPA hrs), and much aggravation on Tracfone's obvious couldn't care less attitude.
Johnny of Opp, AL January 28, 2007
Johnny of Opp AL (01/28/07) i received a nokia cellphone from my wife as a gift for christmas. our son who is mentally retarded goes with me where ever I go, also has seizures and I really needed the phone for calling emergency personnel as needed. the phone worked well until wed. of this past week, it shows no network coverage, also during this time my number changed by one number. I have a total of 65 minutes left on this phone.
Kaylie of Harrisburg, SD January 4, 2007
Kaylie of Harrisburg, SD (01/04/07) My family bought a TRACFONE for my grandmother for Christmas. The phone was activated and you could send calls, but the number she was given was not local.
A test call to the phone ended up in another person's answering machine. We tried several more times and someone picked up at the other end - NOT my grandmother!
We tried to reach TRACFONE but all we got was a machine that said, Please hold. We were on hold for two hours and finally hung up. Later we tried again and again, and were on hold for at least an hour each time. We tried for several days and didn't actually get to speak to a real person.
It's the 4th of January and the phone is still messed up.
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.
Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.
For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.
Print This 
Email This
• 
