Complain about a product or service

TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

J. of Bend, OR November 17, 2009

This is not a complaint, except with Tracfone. I had a very unsatisfactory experience trying to add a year and 400 minutes (and 250 bonus minutes) to my cell phone online on Sunday. And the 800 number was no better. So, today, Tuesday I called Walmart and asked them, if they could help, including the bonus minutes. So, I drove down there and they absolutely did it! To get the bonus minutes Andrea had to call in, and wait for a while, and I did other shopping. In about 5 minutes I went back to electronics and it was all done! I had 650 more minutes on my phone, and Andrea even extended the time my phone stays lit for me! I call that service.

Phyllis of Maupin, OR November 12, 2009

We purchased a tracfone airtime card and were unable to add minutes after hours online and an error showed and were told to call customer service. We spent a great deal of time on another phone talking to a recorded message and were still unable to add time to phone. We tried three more times by phone and were not able to talk to a person or resolve the problem. We want our money back for the card we purschased and we will waste no more time with tracfone.

Tom of Falls City, NE November 10, 2009

I purcashed a 120 minute pre-paid phone card from Pamida store here in Falls City NE, I went on line to add the minutes and this non speaking english person said the minutes had been added to another phone and there was nothing they could do, they said to go back to the store and I did they tryed but to no avail. I adked if the minutes were put on another phone just take them back and add them to mine and the custermer service said they can't do that so I'm out 30 bucks and never got any help from tracfone at all.

Don of Scott twp, PA November 10, 2009

Customer service is terrible. on top of my complaint of not getting the minutes from my old phone to my new phone---- I went in and purchased 60 minutes so i could use my new phone while waiting for them hopefully to transfer my minutes from my old phone. I now find that tracfone has kept my credit card number on file from when i first purchased minutes 6 weeks ago . I did not give them permission to do this nor is there a place on their website to take it down. I am really scared that someone can get this number. What right do they have to keep my credit card number in their files without my permission or even letting me know they were going to do this ? This is absurd. i have spent countless hours trying to get setup with this company and it has cost me lots of time and money. I am waiting for a sim card to put in my chewed up phone that does not work anymore so they can get my minutes that i have left on it. now how are they going to do that if i can't even turn on the phone ? their customer support people are complete idiots.why don't they just have what minutes left i have on file ? I do not recommend anyone dealing with this company. All they do is send you sim cards or have you buy a new phone when something is wrong. I have had very bad luck with them. i am totally disgusted ! But then stupid me went ahead and purchased minutes so i could use this new phone anyway. I did so as they already transferred my number(without my minutes) to this new phone and i doubt i could take it back. so now i'm with 3 brand new phones in a 6 week time period.

Don of Scott Twp, PA November 9, 2009

Purchased a tracfone about 6 weeks ago. My dog found and chewed on my phone and distroyed it. I called tracfone to purchase a new one only to get a person that i could not understand. So i went out locally and purchased anew phone. I called tracfone to let me keep my hpone number and for them to transfer my minutes from the old phone to the new. I was told up to 72 hours wait to transfer the phone number and minutes into my new tracfone. A few hours later y phone worked and the number had been transfered. But the minutes were not transferred. I called again and spent about 1 1/2 hours on the phone with them. The girl told me she had to send a new si card for my old tracfone to get the minutes out of it, so she could transfer them to my new phne. I asked how she could do this with my old phone not working .she repeated herself and told me 5-7 days for the sim card to arrive. I already know threre will be problems as that s all tracfone seems to be. So a couple more hours on the phone when the sim card arrives that will not work. I would think thy would hae my minutes on file. I am disgusted the time wasted with this company. I have heard of peopl losing minutes i the past. I tend to believe that i will never get my minutes hat were in my old phone.

Lisa of Bellbrook, OH November 7, 2009

Tracfone SUCKS!!!! Don't waste your money. Having used over 800 minutes I've yet to have 1 complete phone conversation with anyone. Every phone call dialed or received has been untimely disconnected. Reception is horrible, spent hundreds of minutes having to repeat conversations because connection just breaks up. I absolutely regret purchasing phone, have 50 minutes left then going in the trash. Just curious if anyone else keeps getting phone calls from a foreign speaking woman that only says "hello", "hello", click. Thought that was very suspicious considering every time I get this bogus phone call it costs me minutes. Buyer Beware!!!! :( Rating Big F!

Dennis of Lamoine, ME November 6, 2009

I have a prepaid Tracfone with Unlimited Double minutes for the life of my phone. I purchased 400 minutes for my phone and did not get the 400 double minutes. I contacted Tracfone three times by their web site and once by phone. They told me by phone the minutes would be added within 72 hours. This never happen.

When I try to call the customer service number I always get a recording to call back later all service reps are busy. I tried contacting them by their e-mail site to call me and I get no response. Tracfone is cheating me out of 100.00 worth of minutes.

Jim of Pittsfield, MA October 19, 2009

Once you get beyond the multitude of horrible disconnects and endlessly being put on hold, the real 'fun' begins. In my case I've had trouble getting minutes - and service - added to my phone over the past five months of ownership. The clincher came when I am told they can do nothing. The minutes have been issued. On top of that they say the minutes showing on my phone (WITH the additional minutes bought) are the correct amount. This despite the fact it is the same amount previous to redeeming the airtime card. I have no reason to doubt their honesty but come on! Reconcile what's going on here and why their records are not accurate

Linda of Roscoe, IL October 16, 2009

Purchased a blue-tooth compatible phone in December 08. By March the battery was not holding a charge for even 12 hours. Called, they sent a replacement battery. Again within 6 weeks, no charge. Purchased a battery (40 out of pocket) - 6-7 weeks later - again, no charge. Contacted TracFone in early June. They sent a replacement (refurbished) but I did not get all my minutes transfered, in fact it took most of an afternoon on the phone to get partial transfer. Now, late August comes along and again I have to purchase (another 40) a new battery; you guessed it! 6 weeks later I'm not holding a charge even 12 hours. I will try once again to contact them this time requesting refund, reimbursement transfer of my remaining minutes to my husband's account and release of my phone number to take to a more reliable company. I switched to trac because I was paying over 46/month with AT&T and using an average of 30 minutes a month. THOUGHT I was getting a better deal - this is costing me just as much with more aggrivation.

Richard of Kutztown, PA October 14, 2009

I have spent hours (literally) trying to add air time. Talk to one person transered to another transfered to another. They have no customer service and obviously dont care

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |