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TracFone Missing Minutes |
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Mike of Longview , TX June 12, 2009 I bought a TRACphone and 200 minutes from store in Longview, TEXAS, around 12-2008. I have been getting the run around from then till now on getting another phone and trasferring the minutes over, I took the phone back to store and got another phone and another 200 minutes on Jan 11, 2009. since then I've got nothing but the run around from Tracphone, I am out 100.00. I have been told three times that they was sending me a new phone, BUT IT NEVER HAPPENED! I have been on the phone with their Tec support people several times adding codes to the phone and never getting it to work. I have several Emails on this subject. All I want is to get my Money back on this problem. Wanda of Hastings, OK June 26, 2009 purchased the double minutes for life 24.99 on line and so far my tracfone has not received the minutes. Nor was I given the minites that I puchased. If you cannot help please credit my account. Julie of Plano, TX June 15, 2009 I had bought a Tracfone in 2007 for my son to use on a trip. Well, it never was able to work on his trip, so, although it had minutes on it, it sat idle. Later in 2007, I let my stepson use the phone, so we had to get a new minutes card for it. When we turned it on and added the minutes, there were a large number of minutes on it. I thought perhaps it was a promotio of some sort. The phone worked fine, so he used it up until he moved, then it sat idle again for about six months. I recently decided to let my other son use the phone and when we charged it, it still had the minutes on it. I went ahead and added another airtime card to it to give him a larger timeframe to use the phone. Everything went fine for several weeks, then the phone stopped working, even though it had a month of time left on it and over 6000 minutes. I finally got a chance to call in and see how we could get the phone working and add more airtime to it, only to be told that I would need to get another phone. I was, however, assured that the minutes (still over 6000) would transfer over to the new phone. I went out and bought a new phone and an airtime card to activate it within a day or so. Once it was activated, I called the tech folks only to be repeadtedly put on hold. Finally, I was assued the minutes would be transferred, but told I would have to call back as the office that handled that cold not be reached. I called back the next day, told them what I needed to and again was repeadtedly put on hold. Again, finally, I was told that the office that could help me could not be reached and I should call back in the morning as they only worked between 8 a.m. and 2 p.m. I called back the next day - a Saturday - between 8 a.m. and 2 p.m., only to be again repeatedly put on hold. Finally, I was told that the office I needed was notopen on weekends. Today is Monday. I called in and went through the whole story again, stressing that this was getting ridiculous. Five calls to resolve one problem (which I was assured was a simple matter) is way too many. After again repeatedly being put on hold, I was told that the old phone does not have over 6000 minutes and that there must be a "problem" with the phone. No, "sorry for the inconveneience", or "oops, we screwed up", nothing like that. Just the rather robotic repetition of "They tell me that there are no minutes to be transferred and there must be a problem with the phone". Well, if there is a problem with the phone, then they should replace the phone, not have me go out and buy a new one. Douglas of Hardy, VA June 14, 2009 I made a on-line purchase for additional min. for my tracfone I typed in wrong serial # which web site said it was in correct however I was charge. 60.59 for this purchase anyway. I called several times and tracfone reps. said ZI would haveto resclve it with credit card company. Kathryn of Akron, NY May 18, 2009 I bought minutes for 19.99, and a respresentative of Trac Phone entered them by mistake into someone else's phone. I have called five different times, and after hours on the phone with these people, been assured repeatedly that the problem will be corrected. I went through repeated attempts of 'code entries' and each time told to turn my cell phone off, wait 20 minutes, then turn it on again and the minutes will be on my phone. They are not. The frustration this company has caused me certainly is not worth it. This company should not be allowed to do business. Ward of Falling Water, WV May 8, 2009 I previously owned a TracFone and Net10 Phone and never experienced any problems. However, the purchase, porting, and activation of my Motorola W376 TracFone has been the worst customer service experience that I've ever had in my life. I began the activation process on the internet in early February 2009 by requesting that my old Boost Mobile cell phone number be ported to my new cell phone. Initially I provided only my old number as I didn't have an account number. I was contacted by TracFone and they requested that I contact Boost Mobile and obtain my account number. I obtained my account number and advised TracFone customer service. I then receive another phone call indicating that I needed to provide a Pin Number. So I provide that information as well. I then receive repeated phone calls claiming that the information I provided was not correct. Eventually, a three way phone call between TracFone, Boost Mobile, and myself was arranged. Boost Mobile confirmed that the information that I provided was correct. So again I wait, assuming that the problem was resolved. Then in late February I receive a letter indicating that the porting of my number was "delayed due to incomplete or inaccurate information" and was advised to contact another number for assistance. At this number I was advised that my SIM card wouldn't port, and that I would be sent another SIM card through the mail. In early March I thought finally my problems would be over. I received and installed the SIM card and called back as requested. The phone was finally activated and I indicated that I would add additional minutes online. After all the delays, I had forgotten that my phone came with double minutes for life and ordered the 800 minutes with double minutes for life at the price of 139.99. To my surprise the minutes were not added to the phone and I again had to call customer service. The lady on the phone was nice enough to inform me that I made a mistake in my order, but to my surprise was unwilling to correct it. I complained but it was obvious that I was getting nowhere. The minutes I ordered were added to the phone. I decided I would call back and would insist that the second double minutes for life be removed. I figured this would result in a 40.00 refund to my credit card as 400 minutes (doubled to 800 minutes) costs 99.99. I called back and again got nowhere with customer service. I asked to speak to a supervisor who was apologetic but indicated that there was nothing she could do. She indicated, however, that she would refer me to a higher level and that someone would get back to me. Well I waited over a week for a response and received none, so instead of calling again and getting the run around, I decided to send an e-mail. By e-mail I was provided a number to call for credit card adjustments. I thought I was finally making progress, however when I called I was again advised that nothing could be done. I asked to speak to a supervisor and was informed pretty bluntly that it was my mistake and there was nothing they could do about it. I subsequently wrote a letter to the Tracfone Resolution Department. In response I received a phone call offering me 30 additional minutes of airtime. I turned it down as it does not adequately compensate me for my time, trouble, and expense. Based on my experience, I will never buy another Tracfone product. Jil of Newland, NC May 2, 2009 From the moment we got the Tracfone, it was nothing but aggrevation. But the final straw was when I purchased additional minutes that would not register. Inspite of many calls (7) to get the issue squared away, I was always told to wait and see if they registered. In the meantime, I couldn't use my phone because I had only a few minutes left. This has been going on for days. Still no resolution. I have spent hours calling and dealing with computers and people. Always the answer is the same, check later. Also, it is always in roaming mode. I don't even want to try to get that squared away. This is the end of my relationship with this company! Elena of Erie, PA May 8, 2009 I have had a Nokia Tracfone for almost 2 years now and had 420 airtime minutes on my phone and suddenly on May 9, 2009 all of my minutes were erased; I have called the TracFone Customer Service Center 4 times now, each time giving me a new case number, repeat the story each time, and they keep telling me that they are still looking into it and no one knows what is going on, besides the fact that each representative you speak to cannot be understood and there is never a supervisor available. They gave me 60 minutes temporarily until they can figure out what happened. Joy of Chapel Hill, NC April 23, 2009 I have spent literally HOURS and HOURS on the phone trying to get my double minutes transferred to the new number for my tracfone - and now they tell me time has expired and I won't be able to get the double minutes. What a lousy joke. I will NEVER use them again and will do all I can to turn people away from doing business with them as they saw fit to waste so much of my time. Gary of Massena, NY April 24, 2009 I had 1510 minutes on my v170 Tracfone. I just bought a new 376g Tracfone. I called their number to transfer my minutes and phone number. They said I had 1070 minutes. How can this be? I always buy minutes by the year. It's like they penalized me for buying to new phone. Advertisement
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