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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Genetia of Yoder IN (11/03/08)
I bought 2 tracfones, the service date ran out on the first one so I had to buy another. I only used this phone for trips, and if needed emergencies. While on a trip, I tried to call a hotel to confirm a reservation, but couldn't place the call, and after trying for the next few days, then a couple weeks, when back at home, called them and they sent me a new Sim card within a few days.

After 2 long grueling calls probably 2 to 3 hours, when they couldn't re-program my phone; their final comment was to say that I had to purchase more minutes, even though I had 397 minutes left on my service plan when they were trying to re-program it and couldn't. Also, my service date was until Feb 09. I was helpless, now it looks like I lost all that money, plus I don't have a phone. Please help

I had bought a years service plan with 400 or so minutes in July 2008

Jessica of Grand Rapids, MI October 30, 2008

Jessica of Grand Rapids MI (10/30/08)
I too purchased a double minutes for life of the phone card a little more than 2 years ago. I've never had any trouble adding minutes before and they've always automatically doubled. Yesterday I had to purchase more minutes. They offered a promotion on their website of a bonus 200 minutes for the 1 year plus 400 minutes card I ended up purchasing. I did not receive my double minutes or the bonus minutes. Not having time to wait on hold, I sent an e-mail to their technical support.

My response came a day later stating that their system shows I did (or should've received) the 200 bonus minutes. But I still don't have them. They wanted me to reply with some numbers off of my phone, which I did. The real rub is in the double minutes. They tell me that my double minute plan was only good for 1 year. That's a lie. I received double minutes long after a 1 year period. The agent told me that I received the benefits for more than 1 year because of a system error. When I didn't get anywhere with her, I asked to speak to a supervisor. After much wasted time, he told me the same thing except that I had received a bonus year of double minutes when I purchased the double minutes. Now I know they're lying because they don't even have their story straight! I KNOW I purchased double mintues for life and now they're telling me I didn't and if that's what I want, then I have to purchase that plan.

Conveniently the receipt I had printed online when I purchased this plan shows the date and amount spent but not the specific airtime plan I purchased. So, it's basically their word against mine. So much for the customer's always right. Interestingly, I went to their website to view the price difference between double minutes for 1 year vs. double minutes for life. I don't even see a plan available that has double minutes for only 1 year. The double minute plans are all for the life of a single phone. Judging by the other complaints posted on Consumer Affairs, I'm not the only one this has happened to. I have to wonder if they aren't losing money in this bad economy and just reneging on their contract. They shouldn't get away with this. Are there any lawyers out there smelling a class action laywsuit?

Dean of Cape Girardeau, MO October 27, 2008

Dean of Cape Girardeau MO (10/27/08)
on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08

I made the purchase on line, followed all instructions and recieved only 600 minutes. when calling the company I was told too bad, nothing can be done about it.

Dean of Cape Girardeau, MO October 27, 2008

Dean of Cape Girardeau MO (10/27/08)
on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08 I made the purchase on line, followed all instructions and recieved only 600 minutes.

when calling the company I was told too bad, nothing can be done about it.

Carol of Shirley, NY October 23, 2008

Carol of Shirley NY (10/23/08)
1. [Their] service gave out my phone # to a company that is calling my cell phone, which uses up my minutes. 2: my motorola iemi has no blue tooth option as my other phone (same model)

lost time and cannot use blue tooth that I purchased

Debora of Dover Foxcroft, ME October 23, 2008

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