Carol of Junction City WI (09/23/08) I updated to a flip phone when ordering additional minutes to keep my account active. Even though I submitted all required information to program the new phone, it came with a new number instead of the one I've been using through Tracfone for two years now. I contacted Tracfone and after talking to six different reps, was finally told I would need a new SIM card to reporgram the phone -even though previous reps had assured me they had made the change via my phone calls.
I would be without my phone for over a week while waiting for the SIM card to arrive and be programmed so I asked to use my minutes on my old phone so I would not be without service. They refused to reactive the phone even though the problem was due to a mistake on their end. Correction- they would reactive it if I paid them 19.99 for a new phone card, which I did not need as I had just purchased new minutes when I accepted their new phone offer. Now, unless I bow to this extortion, they have informed me that they will not return my phone number to me and insist I let me account lapse when I purchased the new phone.
It will take hours before I can reach all my contacts to inform them I will be available only through a temporary alternative number. It distresses me greatly that I have been so jerked around by Tracfone's representatives as I was assured that all information had been switched to the new phone - and then WHAM - they try to strong arm me into buying minutes I don't need. It feels almost like a set up. I know my decision to not pay more was not an ideal business decision because I'm currently without my number and know I might not even get it back, but someone has to stand up to such unethical practices.
Linda of Johnsonville, NY September 22, 2008
Linda of Johnsonville NY (09/22/08) I added a 90-minute card last month to a double-minute-for-life tracfone and received only 90-minutes. My for life card according to the technician had expired. I was repeatedly placed on hold over a half hour period (good thing I used my land line) to be told I would be contacted in 24-48 hours regarding the expired double-minute-for-life card.
I explained to him that that constituted false advertising and that I would report them and that I wold follow up myself. I am also forwarding them a copy of the web page with all the currently existing pile of complaints. Please please follow up and put them out of business. I am SO TIRED if getting RIPPED OFF!
David of Tucson, AZ September 16, 2008
David of Tucson AZ (09/16/08) I purchused about 2 years service for a total of 8 pnones on both Net 10 and Tracfone for myself and 7 of my family members. When I had trouble upgrading one of my phones for a upgraded phone, they locked up my account for that phone and 5 other phones, indicating that I need to provide all the airtime cards to the Tracfone Verification Department. I faxed the airtime information that I had, however have spent over 3 hours on the phone trying to get the issue resolved and they always indicate that the other department is not available.
Lost about 1100 in airtime minutes and inactive phone loss with the six phones there were disabled. Lost about 3-4 hours on the phone trying to get this resolved. They need to be put out of business for this type of activity!
Susan of Ballston Lake, NY September 4, 2008
Susan of Ballston Lake NY (09/04/08) I sent an email questioning whether my Double Minutes For Life card would transfer to a new phone should I decide to upgrade my phone. I was told my double minutes were expired. How can double minutes for life expire? I tried to deal with customer service, but they keep changing the answer they give me. Twice I was assured that I did indeed have a double minutes for life card and they keep renigging on that and saying it is expired.
Unfortunately I have purchased various cards at stores, onlin and by phone and do not have proof. hey gave me a number for Corporate offices and I have not been able to get through. I have been listening to how important my call is to them for nearly 50 minutes and still have not been able to talk to anyone.
I have wasted at least 3-4 hours on the phone and been given conflicting answere when I can speak to a person. I have spent more time on hold than talking to a representative. I want what I paid for. They are guilty of false advertising and misrepresentation and yet they advertise no contracts, no surprises, you're in control. This has been very upsetting and stressful for me. If the power goes out I have no phone so I need a wireless phone. I live alone and this is very important for me to be able to call for help in an emergency.
Tiffany of East Orange, NJ August 27, 2008
Tiffany of East Orange NJ (08/27/08) i got jipped for 150.00 in minutes plus to make it worse my phone keeps being disabled every few days. The worst of the worst is i have to keep the phone because i'm borderline homeless i'm receiving rental assistance from the state because i have no money or anywhere to go. i also have a 6month old son and i really need minutes for cals to make doctors appts etc i jus don't have the funds to keep saving for minutes. my monthly income on assistance is 73.00.
customer service is horrible they won't help me out and i don't kno what to do. i thought i should share because tracfone hurts your pockets in the end. left me worse in debt then i already was.
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