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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

David of Tucson AZ (09/16/08)
I purchused about 2 years service for a total of 8 pnones on both Net 10 and Tracfone for myself and 7 of my family members. When I had trouble upgrading one of my phones for a upgraded phone, they locked up my account for that phone and 5 other phones, indicating that I need to provide all the airtime cards to the Tracfone Verification Department. I faxed the airtime information that I had, however have spent over 3 hours on the phone trying to get the issue resolved and they always indicate that the other department is not available.

Lost about 1100 in airtime minutes and inactive phone loss with the six phones there were disabled. Lost about 3-4 hours on the phone trying to get this resolved. They need to be put out of business for this type of activity!

Susan of Ballston Lake, NY September 4, 2008

Susan of Ballston Lake NY (09/04/08)
I sent an email questioning whether my Double Minutes For Life card would transfer to a new phone should I decide to upgrade my phone. I was told my double minutes were expired. How can double minutes for life expire? I tried to deal with customer service, but they keep changing the answer they give me. Twice I was assured that I did indeed have a double minutes for life card and they keep renigging on that and saying it is expired.

Unfortunately I have purchased various cards at stores, onlin and by phone and do not have proof. hey gave me a number for Corporate offices and I have not been able to get through. I have been listening to how important my call is to them for nearly 50 minutes and still have not been able to talk to anyone.

I have wasted at least 3-4 hours on the phone and been given conflicting answere when I can speak to a person. I have spent more time on hold than talking to a representative. I want what I paid for. They are guilty of false advertising and misrepresentation and yet they advertise no contracts, no surprises, you're in control. This has been very upsetting and stressful for me. If the power goes out I have no phone so I need a wireless phone. I live alone and this is very important for me to be able to call for help in an emergency.

Tiffany of East Orange, NJ August 27, 2008

Tiffany of East Orange NJ (08/27/08)
i got jipped for 150.00 in minutes plus to make it worse my phone keeps being disabled every few days. The worst of the worst is i have to keep the phone because i'm borderline homeless i'm receiving rental assistance from the state because i have no money or anywhere to go. i also have a 6month old son and i really need minutes for cals to make doctors appts etc i jus don't have the funds to keep saving for minutes. my monthly income on assistance is 73.00.

customer service is horrible they won't help me out and i don't kno what to do. i thought i should share because tracfone hurts your pockets in the end. left me worse in debt then i already was.

Johnny of Elizabethtown, KY August 27, 2008

Johnny of Elizabethtown KY (08/27/08)
I bought TracFone at Walmart and added minutes. When minutes was added, I was offered a Valvue Plan, 50 minutes for 9.99 plus taxes. The amount is deducted from my checking account 23 of month. The minutes are supposed to be added automatic. The first two months they were added, the next two months they were not.

I would call the service rep which I was put on hold and transfered multi times finally have one knowing what to do. I was on the phone today with two very rude reps and 45 minutes later minutes was added. I was told to call next month to add minutes, because they didn't know how to fix problem.

Shelby of Brooksville, FL August 19, 2008

Shelby of Brooksville FL (08/19/08)
I called tracfone and ask if I could transfer airtime and minutes from my older phone to my newer one. I had 142.0 units on old phone and 427.0 units on newer phone. I gave the man all serial #s etc. and he tells me what codes to put in newer phone, But what happened was, old phone is deactivated and stil shows 142.0 units, But my newer phone now has 150.0 units. They took 427.0 units from me, and said they could not verify that I had those units.

I stayed on the phone over 2 HOURS,Telling them I could not believe that with computers and all the information I had just given, that they could not reverse what had just been done. Finally I was given an enteraction #, and told I had to wait 10 days and call them back to get my time back! I thought about it and called back again. Because it just seemed like a scam! Went though whole explanation etc. again. (same routine) Got another enteraction # told to wait 10 days to call back.

I sent an E-Mail ,but no response. I called to-day and said how dis-satisfied I am with the way they are dealing with me.The fact that I have to mark on my calendar to call back and I bet if I'm off a day or two They will tell me I missed my time to respond. I asked to speak to a manager was told to call back at another time. I asked for an address to write to head of company,was told I could not have that information.

I can't even begin to tell you how frustrating this has been. I have been ill and this kind of thing does not help, but I just can't stand to be so boldly CHEATED. I at least have to try to defend myself!

Kevin of Fort Fairfield, ME August 19, 2008

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