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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Kevin of Fort Fairfield ME (08/19/08)
I own a tracfone. The battery quit on it, so I ordered a replacement. At the time of the battery trouble, I had 256 units on my phone. By the time I received the new battery and got it charged up, I apparently went past the number of days to reactivate a tracfone.

I bought a new card and added minutes and days of service to my phone. When I looked at the phone after the minutes were added, it only showed 60 minutes and ninety days. If I had intentionally let the minutes expire, That would be fine. I called as soon as I received the battery and got it charged.

I would like to receive my 250 minutes taht Tracfone stole from me.

Arthur of Folkston, GA August 19, 2008

Arthur of Folkston GA (08/19/08)
I am a Tracfone user and have been for many years. If you have a Computer it is easy to purchase units not minutes from Tracfone. The romaning was cause by you did not use the Zip code for the area that the phone was used in. The Zip code can be change if you are going to be in that area for awhile. I am not a company repersentive, just a coustomer like you. No the company dose not give me or do any favorites for me. I try to help new customers and interduce them to Tracfone, it is a good deal for your money. You can carry your units over every month, with other companys you lose what you do not use.

Brenna of Mobile, AL July 31, 2008

Brenna of Mobile AL (07/31/08)
I purchased an LG brand TracFone in late December with some of the money I had received for Christmas. It cost me almost one hundred dollars to purchase the phone online and have it shipped to my house, not to mention having to buy a phone card, but I didn't mind because I was very excited about having a seemingly hassle-less cell phone to deal with.

First off, the phone was sent to me with the wrong Sim card. I spent three days sporadically calling TracFone's customer service before I finally got in touch with somebody. This person did not offer any help whatsoever and I asked to speak with a new staff member. This person also offered no help, as it was obvious they are scripted troubleshooters, not real problem solvers.

Secondly, in late July--almost exactly seven months after my original purchase of the phone--100 of my units disappeared from the phone. I had 156 units that morning, and four hours later it showed that I only had 41 units. Not wanting to deal with the clowns who work with the customer service branch of the company, I trashed my TracFone, researched, and purchased a regular phone with a plan, a.k.a. not a prepaid phone at all. My service was so bad with TracFone that it completely turned me off to trying to make it work with any other brand.

I lost 115 units of airtime--worth a little less than 30. I also feel like i lost the original 100 dollars I spent on purchasing the phone because it was such a hassle.

J.s. of Roxboro, NC July 25, 2008

J.s. of Roxboro NC (07/25/08)
Attempt to purchase additional time is impossible as the web site tracfone.com has been down all day. I was only able to determine this after numerous searches via Google. If you can't depend on their purchase system, then the phone is of no use. Count me out after this.

Beth of Friedens, PA July 14, 2008

Beth of Friedens PA (07/14/08)
Tracfone has yet to explain to me why lately when I want to add airtime, I must always contact their technical support people, then they walk me through several procedures, I then am able to add the purchased airtime. However, I go through the same hassle when it is time to add airtime again. I have complained to tracfone about this inconveience several times, with no answer as to why this is.

Sarah of Greensburg, PA June 27, 2008

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