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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Dean of Cape Girardeau MO (10/27/08)
on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08

I made the purchase on line, followed all instructions and recieved only 600 minutes. when calling the company I was told too bad, nothing can be done about it.

Dean of Cape Girardeau, MO October 27, 2008

Dean of Cape Girardeau MO (10/27/08)
on 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchassed befor 11/5/08 I made the purchase on line, followed all instructions and recieved only 600 minutes.

when calling the company I was told too bad, nothing can be done about it.

Carol of Shirley, NY October 23, 2008

Carol of Shirley NY (10/23/08)
1. [Their] service gave out my phone # to a company that is calling my cell phone, which uses up my minutes. 2: my motorola iemi has no blue tooth option as my other phone (same model)

lost time and cannot use blue tooth that I purchased

Debora of Dover Foxcroft, ME October 23, 2008

Debora of Dover Foxcroft ME (10/23/08)
Purchased phone card that says adds 1 year to your service end date (OK) plus double minutes on other minutes you add for the life of your phone. This is the problem. They are telling me the double minutes are only good for one year, but that is NOT what the card I paid 139.99 for said. I had been receiving double minutes until my last card purchase of 200 minutes. I only got 200 minutes. I believe I should have received 400 minutes.

I feel I did not receive the 200 double minutes that were offered for the life of my phone. I will not receive double minutes unless I purchase another card wich is not what the card said.That's what I was told by a technician. I would like to be able to redeem any further minutes for double as promised without any hassles.

John of Kirtland, NM October 10, 2008

John of Kirtland NM (10/10/08)
The acute problem right now is, TracFone has pocketed my 96.86 I paid online last night, but I did not receive the minutes I paid for. Their customer assistance agents claim that their computers show I got the minutes. When I insisted I still have '0.00 minutes', they then put me back and forth 'on hold' for most of two hours. I had to hang up, call back, was dropped, bounced around, fed the same old lines 'let me update your information again...or let me put you on hold while I talk to my supervisor...'

I then started insisting 'I just want my money back; I don't want the minutes anymore.' They were then unable to accomplish that. One polite agent(and one more informative than most) admitted that she just could not pull up my information on the computer, and neither could her supervisor. I simply cannot afford to spend hours and hours just to get back my 96.86. This comes after a 6-week period (Aug-Sep 08) in which I actually spent a total of about 10 HOURS(!) on hold with TracFone agents, because they were technically unable to change my phone number FROM my relatives' Chicago area code TO my current area code in New Mexico.

When I FINALLY found someone at TracFone who was able to resolve my problem, she admitted she was astounded to see that TracFone had repeatedly sent me SIM cards to change my number TO the Chicago number I already had! (but didn't want anymore) rather than the New Mexico area code I was requesting. Wow. Just...wow.

I'm still out nearly 100! And I have lost vast amounts of valuable work time.

Brenda of Morrill, ME September 24, 2008

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