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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

george of bangor, ME August 25, 2009

had a trac phone for years; added some minutes to and tracphone stold 1480 minutes from me

Gene of Woodward, OK August 24, 2009

Deleted all my minutes. Customer service (George)keeps putting me on hold for one minute while he talks to his supervisor. This goes on for over an hour. Then he said call back in a week. Everyone should call corporate headquarters to complain. They hate this!

larry of attica , KS August 18, 2009

Sometime in December, my phone was taken out of service with approx 5 months service left on contract and 1,000 minutes. It took us 8 hours to get it reconnected because they had transferred the minutes to another phone and also my phone number to a phone in West Virginia. We eventually got approx 1,000 minutes back with a new phone number. We did not get all of the service time back.

Now on Aug 16th when I went to use my phone I got the message that I would have to use a credit card to use the phone. I actually have 1,017 minutes and service to 10/16/09. As before, I do not have my phone available encase of an emergency situation. I normally only use my phone when needed. This is the second time that this has happened within the last 6 months.

It takes at least 8 hours on the phone talking to people in another country that are also hard to understand. I had actually sit for several hours at a time over several days trying to get our phone reconnected while they were checking with a supervisor about what to do about our phone. They are actually stealing our minutes and time. And we are left without a phone for emergencies. The phone has never been out of time or minutes so there should be no reason for it to be shut off.

Norman of Aberdeen, SD August 17, 2009

The problem I thought to be a simple one.Transfer minutes from my wife's phone to my phone and then purchase a smaller amount of minutes for her phone. The representative made me repeat my credit card # three different times stating that there was an error in the numbers I gave her. There was no error! The time elapsted to complete this transaction was one hour and 52 minutes.

When I finished with the call I actually felt that I should cancel my credit card. I've done this same transaction before and it took less than 30 minutes. I was also cheated out of 239 minutes that was still on my phone. How do I get my minutes back without spending another 2hrs. on the phone with these people. Your help would be greatly appreciated. Thank you.

Gail of St Louis, MO August 17, 2009

2 attempst to add 60 min phone time to my phone and also 2 e-mails to TRACFONE customer service website that was unsuccessful. My last msg from TRACFONE advises "We need to talk to you personally." This is ridiculous ! None should have to "jump through these hoops to add 60 minutes to a phone. Receipt from Family Dollar indicates "No refunds" on Tracfone purchases which shows to me TRACFONE and Family Dollar is aware of problems with adding minutes. Otherwise, why would receipt tell you no refunds on Tracfone purchases? By the way, msg on my phone said the PIN I put in had already been used. I still have no money on my phone even though I got this message. I choose not to deal with you people anymore.

MARVIN of DALTON, GA August 4, 2009

i am missing min on my phone i would like a copy of my phone records incoming and outgoing if any way possible

Stephen of Missoula, MT August 3, 2009

Tracfone deducts over twice the time that a phone call takes from a customers airtime. Accordingly you only get half the time for phone calls that your airtime should buy.

Pamela of Champlin, MN July 31, 2009

I have been using the tracfone with no problems for the past 5 months, and last week my mintutes dropped from 19 to 9, with one 21 SECOND phone call. I called the customer service line, and I was told over and over that the correct amount of minutes have been deducted. I then asked to speak to a someone else, and five minutes later, spoke to someone else, who sounded EXACTLY like the same person...hmmmm. After being told the same thing again, I asked to speak to a supervisor, and I was then told that all of the representatives were busy, and that it was not possible. Frustrated, I hung up, and contacted Tracfone via emial. Guess what? They said the same thing. "All of your minutes have been detected correctly, and to call customer service." Ha! Why would I make up ten minutes? I WOULDN'T, but I would like them back, as I did pay for them!

Rebecca of Kent, NY July 31, 2009

I lost my phone a month ago. I was told, upon purchasing another phone, that I could transfer my number and minutes. When I tried to activate the phone I was told I would have to wait an extra period of time to transfer the # and minutes. The minutes showed up with a different #. I called again and was informed I would have to wait for a new SIM card to arrive in the mail. I waited weeks. New phone doesn't work, I called again and was told their was a computer click and to call back. I just called again, given a tkt # and told to call again, Asked for complaint # and given # that was inopperable.

Mark of Gresham, OR July 25, 2009

I purchased 120 minute card they refused to recognize. I had the worst run-a-round of my life. I sent the corporate office by fax my receipt and tracfone minutes card and spent over five hours attempt to resolve this mess and finally cancelled my service.Tracfone service is terrible and not honest. Do not use tracfone for you will get screwed.

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