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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Richard of Kutztown, PA October 14, 2009

I have spent hours (literally) trying to add air time. Talk to one person transered to another transfered to another. They have no customer service and obviously dont care

Janis of HONOLULU, HI October 11, 2009

Stolen/confiscated minutes. Do not let your Tracfone expire...they will "TAKE" the minutes on your phone. I lost 158 minutes , got several different stories from several different non-English speaking customer service reps. They read from a script and do not make any attempt to help. Also, they keep giving me a phone number not in my area code. By the time they finish wasting your time giving you the runaround and refusing to give a refund you will have been better off going with another cell phone company that may appear more expensive initially, but actually isn't in in the long run.

Joe of Bradenton, FL September 14, 2009

Zero customer service regarding adding additional minutes. Was on the phone well over an hour. Would not get me to a supervisors to call back or wait some more. Wear out you customers.

linda of reyno, AR September 6, 2009

I called trac fone today 9/06/09 to report that everytime i try to add airtime on my phone it takes an act of God to get it added on today was the last straw for the pat 3 years i have had this problem and the people at this company just acts like ther is no problem but to me it is the most degrading experience i could have. i think these people at this company need to know they need to act like they are dealing with humans not animals im sick and tired of being put off. please do something to get them out of business or at least exposed to the public. i told them i would be contacting you and they just laughed and said they could care less they r untouchable.

Gene of Woodward, OK September 3, 2009

My problem as noted previously was amicably resolved after I called Tracfone Headquarters in Miami. I looked them up on one of the free telephone search sites and got their phone number. The receptionist asnwered and asked where to direct my call, I said "Customer Service". I got someone who spoke undrstanable english and they got me my minutes back. TracFone Wireless, Inc. 9700 NW 112 Ave, Miami, FL33178-1504

Jessie of P.o box 143, NY September 2, 2009

I started out to transfer my minutes and phone number on timeTo new phone.Got for Birthday was transferring everything.They said sim card was deactivated couldn't transfer and would need a new Phone number.Had 435 minutes and Was good till 6/12/2012 Sopke to 3 people one lady an 2 gentlemen.Indian Accent could barely understand most of what they said.Made things a little harder to do the call.Well turns out I went to Add More minutes because my minutes weren't transfered.Imagine that. From that time I was told sims card had to be sent and would take 7 days.So now I wait for sims to activate my same number an missing 435 minutes.The first lady was speaking chinese to another on another line while I listened to her personal phone call to someone else in chinese.Meanwhile not speaking to me I'm on Hold.20 minutes.Well now I call about adding minutes to a phone that needs a new sim card and new activation. I'm Very Unpleased with Track Phone and they honestly Suck to the high heavens.I am unpleased with customer service.Because I couldn't understand Most of what they spoke an made him repeat hisself many times.Asked to speak to his manager He says well maybe we can ask her what we can do He asks her!Not put her on the phone to speak to me as I requested! So needless to say In 7 days I must call them again about my phone and new sims card.With my missing minutes I spent money to put on, in the first place which I won't get back!Very Unpleased in my opinion They all should be fired for the run around I received in 5 calls from my house cause I can't use my cell.VERY UNPLEASED WITH TRACFONE.COM

george of bangor, ME August 25, 2009

had a trac phone for years; added some minutes to and tracphone stold 1480 minutes from me

Gene of Woodward, OK August 24, 2009

Deleted all my minutes. Customer service (George)keeps putting me on hold for one minute while he talks to his supervisor. This goes on for over an hour. Then he said call back in a week. Everyone should call corporate headquarters to complain. They hate this!

larry of attica , KS August 18, 2009

Sometime in December, my phone was taken out of service with approx 5 months service left on contract and 1,000 minutes. It took us 8 hours to get it reconnected because they had transferred the minutes to another phone and also my phone number to a phone in West Virginia. We eventually got approx 1,000 minutes back with a new phone number. We did not get all of the service time back.

Now on Aug 16th when I went to use my phone I got the message that I would have to use a credit card to use the phone. I actually have 1,017 minutes and service to 10/16/09. As before, I do not have my phone available encase of an emergency situation. I normally only use my phone when needed. This is the second time that this has happened within the last 6 months.

It takes at least 8 hours on the phone talking to people in another country that are also hard to understand. I had actually sit for several hours at a time over several days trying to get our phone reconnected while they were checking with a supervisor about what to do about our phone. They are actually stealing our minutes and time. And we are left without a phone for emergencies. The phone has never been out of time or minutes so there should be no reason for it to be shut off.

Norman of Aberdeen, SD August 17, 2009

The problem I thought to be a simple one.Transfer minutes from my wife's phone to my phone and then purchase a smaller amount of minutes for her phone. The representative made me repeat my credit card # three different times stating that there was an error in the numbers I gave her. There was no error! The time elapsted to complete this transaction was one hour and 52 minutes.

When I finished with the call I actually felt that I should cancel my credit card. I've done this same transaction before and it took less than 30 minutes. I was also cheated out of 239 minutes that was still on my phone. How do I get my minutes back without spending another 2hrs. on the phone with these people. Your help would be greatly appreciated. Thank you.

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