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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Mike of Laurel, MD July 21, 2009

I have spent 2 hours with Trac Fone tech services trying to get my 600 minutes back on my phone, which Tract Fone deleted last Wed...8-15-09. I labored hard for 2 hours of CODING, while trying to interpret their heavy accents.I still do not have my minutes back...or any resolution to my problem. Like everyone else, I have had service problems with TRAC FONE for the 8 yrs I have been a customer...but nothing to compare to this. I want my 600 minutes back...and I dont want another song and dance for 2 hours on the phone attempting to decipher very heavy accents. Can anyone help me?

John of Aiken, SC July 21, 2009

I had difficulty buying airtime on my computer so I tried at work and during the transaction my Kaspersky anti-virus alerted me that the site was trying to insert a trojan horse at which time I diconnected without completing the transaction. I went home and tried again purchased the time but now that computer is warning me of a trojan horse. I will no longer use your web site because I think it's contaminated. I'll pass this along to others I know own a tracfone too.

Dennis of Lake Ann, MI July 21, 2009

My wife and I have been Tracphone customers for about 5 years. In the last year, on at least three occasions (it happened prior to those three but I wasn't absolutely sure it was happening and, therefore, hadn't document them), all (yes, ALL) of the minutes that I had pre-purchased simply disappeared from the display on my phone. Calling Tracphone tech support was a disaster. The tech support people couldn't speak understandable english AND did NOT give me back the minutes they said they would, which by the way was only a portion of the time that had been stolen. I don't know what to do about this. Someone please Help!!!!

john of kealakekua, HI July 20, 2009

Don't be fooled by promise of double minutes, and don't expect much help from "technical" support. Twice they dropped my call, and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed. When I finally got an alien to listen to my complaint. He deffered to his supervisor, who anonymously declined to help me. DON'T BUY TRACFONE

James of Greenville, AL July 19, 2009

I had 164min on the phone.Then I bought A 60min card and you took off the minutes that I all ready hade on the phone. I have Two Other Tracfones but if this is the way you do bussines I will go back to verizon wireless and do all of my bussines be side they gave me a free LG-VX8360 camera phone Price of 239.99 Flip-Phone you need to take better care of your Customers so far as I was treated I wouldn,t remond you to know one I used to like you but you not worth the time.You have my number if you wan,t to get a hold of me How long does it usuely take to here from you

Rosemary of sebastian, FL July 17, 2009

I bought two tracfones for vacation. I added minutes to my phone upon return. I didn't receive minutes, so I looked on the website. I had a message that there was a problem with my phone. I spent about two hours, following the directions. Finally, it said to call customer service, I called they were not open. I called today. I spoke with a gentleman for an hour!!! He was difficult to understand because he spoke Spanish and there was a lot of noise in the background.

Finally, with out any minutes on my phone, I asked to speak with a supervisor. I was as patient as possible, but he was not able to understand me. The supervisor stated I had added minutes to the other phone. I said I did not, that I did it on the internet and put it on my phone. It took a week, numerous phone calls, being put on hold for long periods of time to be told that I would have to purchase minutes again for my phone. Why did it they send me an error message after purchasing my minutes? Why did it take so long to find the problem?

The customer service is the worst I have had in a long time. I work hard for my money and work with people all day. I am writing this because I am disgusted with companies today have so little regard for the consumer and having attitudes. It was exhausting going through their customer service/tech department.

joseph of lackawanna, NY July 10, 2009

was receiving double min, for life ? purchased 450 min did not receive double min.was told that i purchased a 1yr double min card, but have been getting double min since 2007.i'm pretty sure a supervisor gave me doule for life because i canceled 2 online purchases because the bonus changed at bottom of form. money was taken out of my account and no minutes put on phone either.so i was given double min for life.for taking money out of acct. and the hassle i went thru.told the gentleman i'd buy one double for life today if i got the double min., even though i was supposed to get them anyway.he would not give me the double min.even though i just added them 2 min.before i tryed to call before adding them because i saw a promotional code on computer.also wanted to ask about new phone. was happy now not so happy....

J of Asheville, NC July 7, 2009

Everyone should be aware that if they use Tracfone, your number will be given away or sold (I am not sure which) so that advertisers can call you and EAT UP your minutes. I found this out today--my second day of having this phone, before I could give the new number to anyone. Fortunately, I am in a position to keep the phone off most of the time-- it would be a real issue if I had to keep it on and my minutes were consumed by callers trying to sell me things! I am planning to put the number on the do not call list, but had not thought to do this, as the number had not been given out.

Denise of Portage, PA July 2, 2009

I had upgraded to a new tracfone from an old model. Transferring my phone minutes should have only taken a few hours if that. I was told that it would take 72 hours/3 days or longer to receive the minutes on my new phone. I have already paid for this time 2 weeks ago, and they removed it automatically from my old phone, so this has left me with no emergency phone. At this time, neither the old nor new phone works.

Wanda of Hastings, OK June 26, 2009

purchased the double minutes for life 24.99 on line and so far my tracfone has not received the minutes. Nor was I given the minites that I puchased. If you cannot help please credit my account.

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