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TracFone Missing Minutes

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

James of Greenville, AL July 19, 2009

I had 164min on the phone.Then I bought A 60min card and you took off the minutes that I all ready hade on the phone. I have Two Other Tracfones but if this is the way you do bussines I will go back to verizon wireless and do all of my bussines be side they gave me a free LG-VX8360 camera phone Price of 239.99 Flip-Phone you need to take better care of your Customers so far as I was treated I wouldn,t remond you to know one I used to like you but you not worth the time.You have my number if you wan,t to get a hold of me How long does it usuely take to here from you

Rosemary of sebastian, FL July 17, 2009

I bought two tracfones for vacation. I added minutes to my phone upon return. I didn't receive minutes, so I looked on the website. I had a message that there was a problem with my phone. I spent about two hours, following the directions. Finally, it said to call customer service, I called they were not open. I called today. I spoke with a gentleman for an hour!!! He was difficult to understand because he spoke Spanish and there was a lot of noise in the background.

Finally, with out any minutes on my phone, I asked to speak with a supervisor. I was as patient as possible, but he was not able to understand me. The supervisor stated I had added minutes to the other phone. I said I did not, that I did it on the internet and put it on my phone. It took a week, numerous phone calls, being put on hold for long periods of time to be told that I would have to purchase minutes again for my phone. Why did it they send me an error message after purchasing my minutes? Why did it take so long to find the problem?

The customer service is the worst I have had in a long time. I work hard for my money and work with people all day. I am writing this because I am disgusted with companies today have so little regard for the consumer and having attitudes. It was exhausting going through their customer service/tech department.

joseph of lackawanna, NY July 10, 2009

was receiving double min, for life ? purchased 450 min did not receive double min.was told that i purchased a 1yr double min card, but have been getting double min since 2007.i'm pretty sure a supervisor gave me doule for life because i canceled 2 online purchases because the bonus changed at bottom of form. money was taken out of my account and no minutes put on phone either.so i was given double min for life.for taking money out of acct. and the hassle i went thru.told the gentleman i'd buy one double for life today if i got the double min., even though i was supposed to get them anyway.he would not give me the double min.even though i just added them 2 min.before i tryed to call before adding them because i saw a promotional code on computer.also wanted to ask about new phone. was happy now not so happy....

J of Asheville, NC July 7, 2009

Everyone should be aware that if they use Tracfone, your number will be given away or sold (I am not sure which) so that advertisers can call you and EAT UP your minutes. I found this out today--my second day of having this phone, before I could give the new number to anyone. Fortunately, I am in a position to keep the phone off most of the time-- it would be a real issue if I had to keep it on and my minutes were consumed by callers trying to sell me things! I am planning to put the number on the do not call list, but had not thought to do this, as the number had not been given out.

Denise of Portage, PA July 2, 2009

I had upgraded to a new tracfone from an old model. Transferring my phone minutes should have only taken a few hours if that. I was told that it would take 72 hours/3 days or longer to receive the minutes on my new phone. I have already paid for this time 2 weeks ago, and they removed it automatically from my old phone, so this has left me with no emergency phone. At this time, neither the old nor new phone works.

Wanda of Hastings, OK June 26, 2009

purchased the double minutes for life 24.99 on line and so far my tracfone has not received the minutes. Nor was I given the minites that I puchased. If you cannot help please credit my account.

Julie of Plano, TX June 15, 2009

I had bought a Tracfone in 2007 for my son to use on a trip. Well, it never was able to work on his trip, so, although it had minutes on it, it sat idle. Later in 2007, I let my stepson use the phone, so we had to get a new minutes card for it. When we turned it on and added the minutes, there were a large number of minutes on it. I thought perhaps it was a promotio of some sort.

The phone worked fine, so he used it up until he moved, then it sat idle again for about six months. I recently decided to let my other son use the phone and when we charged it, it still had the minutes on it. I went ahead and added another airtime card to it to give him a larger timeframe to use the phone. Everything went fine for several weeks, then the phone stopped working, even though it had a month of time left on it and over 6000 minutes. I finally got a chance to call in and see how we could get the phone working and add more airtime to it, only to be told that I would need to get another phone. I was, however, assured that the minutes (still over 6000) would transfer over to the new phone.

I went out and bought a new phone and an airtime card to activate it within a day or so. Once it was activated, I called the tech folks only to be repeadtedly put on hold. Finally, I was assued the minutes would be transferred, but told I would have to call back as the office that handled that cold not be reached. I called back the next day, told them what I needed to and again was repeadtedly put on hold. Again, finally, I was told that the office that could help me could not be reached and I should call back in the morning as they only worked between 8 a.m. and 2 p.m. I called back the next day - a Saturday - between 8 a.m. and 2 p.m., only to be again repeatedly put on hold.

Finally, I was told that the office I needed was notopen on weekends. Today is Monday. I called in and went through the whole story again, stressing that this was getting ridiculous. Five calls to resolve one problem (which I was assured was a simple matter) is way too many. After again repeatedly being put on hold, I was told that the old phone does not have over 6000 minutes and that there must be a "problem" with the phone.

No, "sorry for the inconveneience", or "oops, we screwed up", nothing like that. Just the rather robotic repetition of "They tell me that there are no minutes to be transferred and there must be a problem with the phone". Well, if there is a problem with the phone, then they should replace the phone, not have me go out and buy a new one.

Douglas of Hardy, VA June 14, 2009

I made a on-line purchase for additional min. for my tracfone I typed in wrong serial # which web site said it was in correct however I was charge. 60.59 for this purchase anyway. I called several times and tracfone reps. said ZI would haveto resclve it with credit card company.

Mike of Longview , TX June 12, 2009

I bought a TRACphone and 200 minutes from store in Longview, TEXAS, around 12-2008. I have been getting the run around from then till now on getting another phone and trasferring the minutes over, I took the phone back to store and got another phone and another 200 minutes on Jan 11, 2009. since then I've got nothing but the run around from Tracphone, I am out 100.00. I have been told three times that they was sending me a new phone, BUT IT NEVER HAPPENED!

I have been on the phone with their Tec support people several times adding codes to the phone and never getting it to work. I have several Emails on this subject. All I want is to get my Money back on this problem.

Kathryn of Akron, NY May 18, 2009

I bought minutes for 19.99, and a respresentative of Trac Phone entered them by mistake into someone else's phone. I have called five different times, and after hours on the phone with these people, been assured repeatedly that the problem will be corrected. I went through repeated attempts of 'code entries' and each time told to turn my cell phone off, wait 20 minutes, then turn it on again and the minutes will be on my phone. They are not. The frustration this company has caused me certainly is not worth it. This company should not be allowed to do business.

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