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TracFone - Network Problems

TracFone • Missing minutes • Activation problems • Can't get local number • Defective phone • Network problems • Lost the phone • Advertising, promotions • Rebate problems • Inside Trac --- News • TracFone Pays $50,000 for Violating Missouri's Do Not Call Law

Allen of Fairmont, WV July 21, 2008

Allen of Fairmont WV (07/21/08)
My wife's TracFone becomes inoperative when outside our local area. Messages include Unregistered SIM, No Service, Emergency Use Only. I have made calls, emails, and service ticket entries. Usually the response is wait 24 hours. Regardless of the methods the phone dooes not begin working until she returns home.

Recently upon return from the last trip the voice mail no longer responds to the security code. Technical Support supposedly reset the code to the default but that code does not work either. The experience has convinced us to not continue the service. It is a nice idea but the reliability is not acceptable. As a service for people traveling and needing a method of contacting family it is not dependable.

Ann of Snohomish, WA July 21, 2008

Ann of Snohomish WA (07/21/08)
I have had my Tracfone cell for 5 years. Always I have been able to use it in Victoria & Vancouver B.C. Now when my car broke down & I needed to use it in Victoria to get assistance, also when at Tswassen Ferry terminal to call my daughter to let her know what ferry I would be on I get the message NO SERVICE

I have been told that I am NO longer able to use the phone in Canada. There has never been any warning that in future This service would not be available. If, I am no longer able to use it I want a refund for the 916.9 units available. The idea that ALL of a sudden I cannot use the phone makes it absolutely useless.

Carol of New Brighton, PA May 11, 2008

Carol of New Brighton, PA (05/11/08)
I just want to say that I have used Tracfone for several years without a problem. I have had to call once or twice for issues and they have treated me well, and have immediatly acted on my concerns. They were very helpful to me in learning how to use a cell phone and even though my old phone is totally outdated and huge, I keep it because I like Tracfone.

Gary of Williamstown, MA February 19, 2008

Gary of Williamstown MA (02/19/08)
Three years ago, I gave up on my TracFone because the Cingular network they assigned was worthless where I live. Recently, hoping that things had changed, I e-mailed TracFone and asked whether I could get the Verizon network (the only one that works reasonably well here). After two irrelevant replies, I finally was assured that Verizon was the network for my area code. When I tried to reactivate the old phone, I discovered in a very lengthy, broken-English phone call, that it would no longer work, but that TracFone would send me a new, 15 Motorola to replace my old 49 Nokia. When the new phone arrived, I discovered (a) that its battery would not take a charge and (b), after another hours conversation, that my network would be Cingular! I decided to give TracFone one more chance. They are sending me a replacement phone and I will try to get them to honor their assurance that I can have Verizon. Truthfully, I am not holding much hope.

Consequence: a waste of this writer's valuable time.

Martha of Kerhonkson, NY January 19, 2008

Martha of Kerhonkson NY (01/19/08)
I have a Tracfone and I am getting nowhere with them. I received a ticket on 1/17/08 for talking on my Tracfone, which I was not doing and I need proof from Tracfone before my court date on 1/30/08. I need my dialed out numbers from date1/17/08 between the morning hours 10:30-11:00 am. They tell me I HAVE TO WAIT 30 DAYS and IT'S TO LATE. What horrible service, I will never recommend this service to anyone.

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