Complain about a product or service

Union Telecom

Asha of Canoga Park, CA October 17, 2009

June 2008, this company contacted me over the phone, explained to me about their service, and a refundabe deposit any time I cancell the service. After one year I want to cancell the service and get refund, they are saying that the deposit money is activation fee. This company is calling all the time over the phone, even if my phone is on the 'do not call' list. They are very unethical and unprofessional and cheating the consumers by false telemarketing practices. The sales rep told me that deposit is refundable and I can cancell my account any time. But when you call the customer service, they are saying that I have to wait one year to cancell the service, so I will get my deposit back. After one year I call the custer service , and now they are telling me that, they can give a calling card, and I asked them to refund my deposit back to my credit card. I would like to know how can I get my deposit back?

Sosamma of Cerritos, CA September 18, 2009

On Dece.12th 08 this company contacted me over the phone,explained to me about their service.It sounded so good,Cheap rate for tle. calls. The condition was to put adeposit of 39.50 with afull refund at the time of cancellation,no cancellation fee,no other charges. I cancelled their service,but no refund. Rfusing to give 39.50 refund,also every call they carged me for more minutes than I used. Eg. when I use 60 min. they charged me for 100 min.

Sadaf of Jersey City, NJ July 31, 2009

My husband I have registered our home phone number on the National "DO NOT CALL" Registry, however we keep getting telemarketting calls from Union Telecom. They sometimes change their name to Union Telecommunications. We have informed them we are not interested in their long distance calling services however, we receive a call from them atleast 3 time a week. When we inform them not to call us, they state they will take us off their list but in many occasion we get another call from them within 15 min. When we ask to speak to a supervisor, they hang up on us. When we get irritated and don't ans, they do not stop calling unless the phone is answered. Honestly, I don't know what to do about them. I have threatened them several times that I would report them but just didn't know who to report to. They always call from a blocked or out of area number, but state they are calling from New York.

Saad of Brooklyn, NY July 28, 2009

Based on a family referral I signed up for Union Telecom phone service. At the point of sign up they said I had to pay at 39.50 fee which would be refunded any time I cancelled. Immediately after I signed up for the service, the gentleman who signed me up, Imran, started calling my house at least every other day asking for referrals. After about two week I called this person and made it very clear that I signed up for a phone service, and did not want him harassing my parents at home. He said ok. But a week later he began calling again and asking for referrals. So I called him and threatened to cancel if he kept calling. This did not work either. He called once again asking for referrals (covering up by trying to say he's asking how the service is going). So I called the manager at this company and asked that they cancel my service.

At that time I had received the first bill, I gave them my credit card number and asked that the balance which was less than 10 be charged in full and please discontinue my service. At this point they said ok, and did not mention anything about me not getting my 39.50 back. About a month passed and I did not get my 39.50 back. Then I get the same bill that I thought I had paid in the mail. My credit card was not charge and apparently my account was still open. So I called the customer representative on 7/27/09 and 7/28/09 requesting to speak to a manager. No manager was available. So I asked Celia to please cancel my account and make the payment in full via credit card.

Upon requesting my 39.50 back, she informs me that I have to be with the company for a year for that to be refunded. At no time, did anyone who signed me up mention this to me. They said I could cancel anytime and it would be fine. I would get this deposit back. And now they won't connect me to anyone in charge. Basically I would like me 39.50 back from this company. They harassed my family and myself for 3 weeks on the phone and now they are making up new rules that were not clear in the beginning.

Sreekala of Hicksville, NY June 2, 2009

Dear Sir/Madam I enrolled with Union Telecom, it is international calling plan with the deposit of 39.99. At that time they promised me to, if i am not satisfied with the service, they will give the money back. I felt that it is a good plan and I introduced some of my freinds too.

The first bill itself I found that they are charging more minutes than I talk, like- if I talk for 30 minutes-they charge like 90-120 minutes. They are charging nearly 25 to 30% tax and surcharge. When ever i call they reduce 5. I am not satisfied with their billing and when i asked for my deposit, they explained that they changed the policy, now it is an activation fee, they won't give it back.

After fighting he said he can give 50 calling card. They were doing this service to all. Moreover my last bill was 66.12. When I talked to the representative, she said she will wave 10 and 9.50 late fee from my account. After that i didnot get any response from them. I was thinking that they may adjusted 66 from my deposit and other discounts. Without my authorization they charged 66.12 from my credit card.

Muhammad of Calgary, Canada April 17, 2009

Union Telecom Rep. called me in February 2008 and offered for long distance service. He told me to deposit 40 Canadian for service. He told me that the deposit will be refunded back when I cancel the service. I used the service for about five months. Today on April 17, 2009, I called the customer service number and requested to cancel the service and refund my deposit of 40. They told me that they can not give my deposit since I have not used the service for 12 months. They never told me about this policy.

I can not get my deposit of 40

Floresito of San Jose, CA March 5, 2009

Floresito of San Jose CA (03/05/09)
Before I signed up with this company, there was a 39.95 activation charge which is refundable when you stop or cancel their services, provided that a zero balance be met before cancellation. I cleared all balances, but when I demanded my refund the company hesitate to give it back to me instead giving me a 40 worth of calling card. I dont want it because I'm not satisfied with long distance connection they have and thats the main reason I stop using their services.

Mental and emotional anguish because the first time I call they promise me that refund will be mailed within a 45 days period but it lapses over and when I follow-up calling 2 times they said again it should be next week until the 4th times customer service told me that they will no longer give cash refund but instead will give me a calling card worth 40. They dont give me any notice of change at all regarding this.

Consequences on this is they are scheming thousands of customers like me who were not satisfied with their services at all. Even talking to a customer service personnel have a very poor reception with a lot of communication interference that the services they have were so bad.

Jacqueline of Ozone Park, NY March 4, 2009

I opened and account with Union Telecom USA on June 2008 and the customer service representative Ms. R. Diaz told me that in order to have the international call service, it is required a deposit for U 39.50 which should be returned to me once I decide to close this service. I closed this account on November 19th , 2008 but I have not received any deposit back yet.

I have contacted the company several times and spoke with the following customer representatives: R. Rengifo, C. Osoriado , A. Valdez y B. Melendez on different dates and they say that the company it is not going to reimburse the U39.50 , instead they would give me this amount as a credit to make calls.I find this very unfair and disrespectful to me as a loyal customer.I need your help because I really need this money back as they promised to me. Thank you very much.

Since I am unemployed right now, I do not need credit and I need my money back.

Pankaj of West Palm Beach, FL June 4, 2008

Dear sir, I am an international student. I am studying in University of North Alabama. Right now i am in Florida.My country of citizenship is INDIA.Union telecoms is an calling card company.They provide wrong information about the calling to India in just 2.9 cent per minute but when we get a bill than they charges more than this. Total bill for one month is 150 or 180 dollar per month.They provide me and my 8 friends. We are student and we are not able to pay this amount. Its totally wrong. Sir please help us we are new here and we dont konw any one here. Thank you

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |